By Rebecca from Beulaville, NC on March 9, 2016
I have had my roof replaced, the chimney flashed more than once, and had a cricket built in but it still leaks around my chimney and it is ruining my ceiling. I have been told that the water is coming through the bricks and mortar joints of my chimney. Is that possible? If so, will a metal surround fix the problem?
By Brennan W. on March 9, 2016
Answer:While a surround properly sealed to the roof could help in keeping rain from leaking in, you will need to have your chimney inspected to make sure that the damage is not structural and will not cause any safety issues when operating your fireplace.
By Julie from Fremont, NH on September 25, 2014
We were told that you could buy a brace for a brick chimney. Our brick chimney moves when we put the brush in to clean it. Can we buy a brace and is it safe?
By eFireplaceStore on September 26, 2014
Answer:There are indeed braces available for brick chimneys, however they are largely custom made. If your chimney physically moves while cleaning it, a brace will not solve the issue. Braces are simply meant to prevent possible damage due to high winds. If your chimney is moving, it is likely that it is cracked through and will need a thorough inspection by a licensed chimney sweep to evaluate for possible repairs.
By Doug from OH on May 15, 2013
Do you have faux stone surrounds? Or do you know of an alternative?
By Collin C. - NFI Master Hearth Professional on May 16, 2013
Answer:Unfortunately, the chimney surrounds that we offer only come in faux brick. I am not aware of a faux stone chimney surround that is currently offered by any manufacturer. It is likely that you will need to face one of the brick surrounds with stone paneling or build a wooden chase using the paneling. I apologize that I do not have the product you are looking for.
By Ken from Hospers, Iowa on November 12, 2012
What or where can I find the color selection for the brick on the surround?
By Tyler M. - Fireplace Specialist on November 12, 2012
Answer:We offer brick surrounds in brick red, burnt red and desert sand. The colors are listed in each item's title on this page.
By Bob from Waukesha, WI on April 27, 2017
I have a Superior wood burning 36" fireplace installed in the late 1970s. The chimney surround is leaking and needs to be replaced. The pipe coming up through the roof is 8" - 10" in diameter (I can go up on the roof and measure if you can help me). Do you have a surround (the metal piece with the painted bricks in the enclosed pictures) that will fit this size?
By Will M. on April 28, 2017
Answer:The surrounds we offer will not include the sheet metal flashing. You will need to correct the issue as this is normally something sourced locally.
By Jeff from OR on March 28, 2017
I currently have a cinder block chimney. Can I use your product to put a decorative cover around it?
By Owen on March 28, 2017
Answer:Provided the size is correct, it can be used around a block chase/chimney.