The Creosote Removal Chains did a very good job to remove the creosote in our chimney.
Cons:When we tried to order this item and the correct rods, we were unable to get a sales rep. so we ordered the wrong rods. Also after a hour, my husband told me I had order the wrong length, so I call back and was told the shipment had already been packed. Upon receiving the order, I found the items were on back order, of course I felt very disappointed in the fact, I had been given a untruth, knowing that the order could not have been packed when the rods were not in stock. All this problem could have been erased had I been able to actually talk with a customer service rep. I am sure you are very happy with having lots of business, but with the high volume of orders, it would serve your company well to have more lines to accommodate your customer. We were pleased we finally did a young man by the name of Tyler who helped us get the correct rods, we were sorry that it still cost us $30 plus to have to return items, and I have not gotten a credit to our account as of yet either. I do hope that you will have time to read this email. Your products are very good, but your service may need to be looked into, This is to help not to be such a complaint.