By Hynek from Lakewood, CO on June 15, 2013
My alarm displays an "88" message. When I press the Peak Level button, it displays an "Err". Removing and replacing the batteries has made no difference. Do I need a replacement unit?
By Collin C. - NFI Master Hearth Professional on June 17, 2013
Answer:Unfortunately, yes. The internal CO sensor has been fouled, which could be a result of dust accumulating in the device or it may simply have failed due to age.
By Kenneth from Billerica, MA on June 16, 2013
Where can I go to get technical support for this alarm? I keep getting an error code that says "E09".
By Magan B. on June 17, 2013
Please contact Kidde
directly for troubleshooting and technical support.
By Don from Bloomington, IL on June 20, 2013
I am getting an "Err" message (beeps every 10 seconds or so) even after replacing the battery and cleaning. What can I do to fix this?
By Tyler M. - NFI Certified Specialist on June 21, 2013
Answer:Per the manufacturer, this indicates the alarm is no longer functional. Kidde carbon monoxide alarms have a life span of about 7 years. If yours is less than 7 years old, please call Kidde directly at 1-800-880-6788 for more information.
By Dwight from Albuquerque, NM on October 19, 2013
How long is the estimated life for these? We recently bought a home with one installed. The alarm was manufactured in October of 1999.
By Collin C. - NFI Master Hearth Professional on October 21, 2013
Answer:This alarm has an internal CO sensor that will usually be fouled within 5 to 7 years of use. Household dust and dirt will cause the sensor to become less accurate over time. As such, the alarm you have now should be replaced.
By Tim from San Berdoo Mountains So Cal on January 15, 2013
I have a Kidde Plug-In that's in place for my pellet stove and another one for my wood burning stove. Where should these devices be placed? Meaning, elevated (I have ten-foot high ceilings) or low to the ground for effective CO detection? And, is there a way to safely test each device (not by pushing the button for a test)?
By Collin C. - NFI Master Hearth Professional on January 15, 2013
Answer:CO alarms work best when placed anywhere between waist to ground level and at least 15 feet away from a potential source of CO. Nearer a bedroom is a good location.
The device could theoretically be tested by exposing it to a known source of CO, such as automobile exhaust or a furnace that has just ignited. I only recommend doing an initial test, as exposing the unit to CO on a regular basis will diminish its effectiveness and ruin the internal sensor eventually.
By Dave from NY on March 10, 2014
Where in the alarm do I put the 9 volt battery?
By Chris on March 11, 2014
Answer:On the back side of the unit, there will be a back door with thumb grips which can be removed. Once removed, the power cord for the A/C adapter will be found on the left hand side, whereas the 9 volt battery will be seen on the right hand side.
By Dale from 61401 on February 28, 2014
Does it detect smoke, also?
By Collin C. - NFI Master Hearth Professional on February 28, 2014
Answer:The detector is calibrated only to detect carbon monoxide.