By Morris from Canon City, CO on November 11, 2011
I purchased the DuraTech All-Fuel Chimney Round Ceiling Support - For Chimney Pipes with an 8-Inch Inner Diameter - 9645 and the DuraTech All-Fuel Chimney Round Ceiling Support Trim Collar - For Chimney Pipes with 7-Inch and 8-Inch Inner Diameters - 9545TR.
The Ceiling Support that I received does not fit Through the Trim Collar. What is the best way for me to solve this problem?
By Tyler M. - Fireplace Specialist on November 14, 2011
Answer:There are two possibilities here:
1. The trim collar you ordered is adjustable, and it can be used with 7- or 8-inch inner diameter ceiling supports. It is possible that it came ready to install with a 7-inch, and you need to adjust the collar to fit around the larger 8-inch by expanding the collar and sliding the tabs into the appropriate slots.
2. You received the wrong size trim collar, perhaps the one for the 5- and 6-inch inner diameter DuraTech pipe, part # 9345TR. If this is the case, and you ordered from us, we can see about getting you the correct size. Please reply with your order number and we will be happy to assist you with that.
By Jimmy from Nazareth, TX on November 21, 2015
Where do I get the A,B, and C dimensions of this DuraTech All-Fuel chimney round ceiling support? What size of pipe fits on top of this 8" round support collar?
By eFireplaceStore on November 23, 2015
Answer:This product is designed to accept a section of 8" DuraTech Class A chimney pipe, which has an 8 inch inner and 10 inch outer diameter. The remaining dimensions are as follows:
A - 8 1/4"
B - 11"
C - 14"
By Brian from Boonsboro, MD on October 14, 2013
What is the 'A' dimension on this support?
By Tyler M. - NFI Certified Specialist on October 15, 2013
Answer:The "A" dimension on this ceiling support is 8 1/4".