By Johnny w from Spokane, WA on November 11, 2012
Can you operate this fireplace without the glass installed?
By Tyler M. - Fireplace Specialist on November 12, 2012
Answer:Unfortunately, no. All direct vent fireplaces, stoves and inserts must always be operated with the fixed glass panel in place. This is due to the way direct vent units are engineered; there is no interaction with room air for combustion, as the venting system brings in outside air for combustion while also venting out the exhaust.
By Dave Dawson from Williamsburg, VA on December 20, 2011
Can we get a battery backup for this model in case of electrical failure?
By Kevin E. - Fireplace Specialist on December 20, 2011
This fireplace does not require electricity to operate. It will continue to burn in the event of a power failure. However, if you are using an optional blower with this fireplace, it will only work during a power failure if you have also installed the SCSACM Signature Command A/C Control Module. You may follow the below link to view this battery backup.
Ambient SCSACM Signature Command A/C Control Module
By Al on November 9, 2012
We will be building a new home soon and have chosen the Monessen 36" BDV400 with a blower fireplace unit, propane fuel.
My question is that there doesn't seem to be any good pictures of the unit that show close-up shots of the unit and how the inside looks. How is the unit finished off inside? Simulated firebrick or something else? What is the log configuration, etc?
Could you send me a site where these and other questions would be answered by the enhanced photos
on November 9, 2012
Our CUI-BDV400NSC7 does not come standard with a refractory brick liner. This is considered a field-installed accessory. You may find these on the Accessories tab on this item's page on our site. We have two styles available, Cottage Clay and Cottage Red.
Direct Vent Gas Fireplace
Please let us know if you have any additional questions.
By Fran from SC on January 11, 2014
My blower is having a hard time cutting off when the fireplace gets hot, any thoughts on why that is?
By Collin C. - NFI Master Hearth Professional on January 13, 2014
Answer:Usually, it will take up to 15 minutes for the blower to shut down after the the main burner has been turned off. This is to allow the unit to cool down and for the thermal switch to open again. If the blower continues to run beyond this time frame, it seems that the switch is bad and a warranty claim would need to be filed. I was unable to find an order for you in our system. Was the unit ordered through us? If not, I can check the pricing for the switch by itself and we can proceed from there.
By Jason from Ottawa, Ohio on September 10, 2013
Does this BDV400 come as shown? Does it include the silver trim and doors?
By Collin C. - NFI Master Hearth Professional on September 10, 2013