By John Faenza from New Britain, CT on December 14, 2016
I have a 2004 Comfort Glow CBT 20NT; Serial 016768320 natural gas wall mount. When you push down on the pilot, the spark only sparks about 6 or 7 times then it stops. Then I wait, and it does the same again. Is there a replacement part for the igniter or spark?
By Brennan W. on December 14, 2016
Answer:I can indeed special order the ignitor for your unit. Following this message, you will receive a quote for the parts you have requested. If you have any questions or would like to place an order, please give us a call at 1-800-203-1642 and reference your five digit quote number. We look forward to hearing from you.
By Jim from Eaton, IN on October 3, 2014
Does the BF 30 natural gas unit have a glass frontt?
By eFireplaceStore on October 3, 2014
Answer:It does not. The unit has a safety grid, but relies on open air interchange with the room for proper combustion and thermal efficiency.
By Ron from Iowa on January 4, 2017
Can I change my natural gas system to propane?
By Will M. on January 4, 2017
Answer:Unfortunately, ventless systems are not convertible.
By Vernon from NY on May 26, 2016
Can this heater be used in a garage?
By Will M. on May 27, 2016
Answer:There is no rule prohibiting the installation of a gas heater in a garage. For confirmation of this, it is recommended to contact local code enforcement.
By John from Macon, GA on July 31, 2014
I live in Central Georgia and for the most part our winters are pretty mild with most November through March temperatures staying above 30 degrees at night. Some extremes can get to single digits. I live in a historic 1890's wood-frame home (fire concern) with a large crawl space/basement that has the same foot print of the house (2500 sq.ft.). The height of basement varies from 7' to 12'. The exterior walls of crawlspace are foundation to the structure and half are subterranean and other half are exposed to outside. The walls are 12" thick brick and the floor of the entire crawlspace is poured concrete. Floor joist are all insulated with R34. There are three large windows that are double pane. The basement is pretty air tight but with can't plug all of them on old homes. The natural gas HVAC and 50 gal NG hot water heater are down there already, but both of them VENTED. I have a 700 sq.ft. Shop/Studio in the crawl space and want some heat for all of the crawlspace in dead of winter. I would like to keep the basement area in the upper 50's or low 60's during the winter. I will wall mount it on interior wall about 20" up from floor. I have some concerns. Will this Empire Natural Gas unvented heater produce a lot of moisture during operation in the winter months (Dec-Feb)? Will I experience sweating on the walls and other outside surfaces from the operation of this heater such that I will need to run a dehumidifier when the Empire heater is operating? Can I cut the pilot light completely off so that I can minimize fire/explosion hazard if working with solvents in my shop? Am I going to get a "stinky ole Gas Smell" rising up into the living area of my house through the floor from the operation of this NG Heater in the winter? I like this Empire Unit but don't want to buy more headaches as a home owner. Can you help me?
By eFireplaceStore on July 31, 2014
Answer:From the detailed description you have given of the potential installation, I fear an unvented heater is not the best product for you to use. Your area is prone to high humidity levels on the front end and given the crawl space installation, air will be more stagnant and moisture will indeed be a problem. A dehumidifier would take care of that, but the lack of air changeover may cause issues with the operation of the heater, especially over extended periods. The pilot can be shut down on this model, but with the previous concerns, I highly recommend installing a vented heater for your application. If there is an ideal spot on an above ground portion of the outside wall, a direct vent heater could be used to heat the space.
By Kyle from Saratoga Springs, UT on September 14, 2015
What is the difference between this Empire Blue Flame BF-30NAT and the SR30T natural gas heaters? I need to heat our basement which measures about 1200 square feet. Is 30,000 BTU's big enough?
By Will M. on September 15, 2015
Answer:The BF30 heater offers an open "blue flame" for heating, while the flame in the SR30 heats up ceramic plaques that provide radiant "infrared" heat. If you must have a vent free appliance, these will be the best options as the limit for a vent free appliance is 40,000 and there are no vent free space heaters available with a BTU output greater than 30,000. To heat the space you describe, you would need an appliance that produces 42,000 BTU. You may want to consider a direct vent appliance as they are not reliant on oxygen from the home, which means you may "over-size" the heater to account for the loss in efficiency.
By Marjorie Cullison from Jasonville, IN on December 11, 2011
What can we do about the odor of burned gas from our BF30-2 heater?
By Kevin E. - Fireplace Specialist on December 12, 2011
Answer:While unvented heaters may produce some odor it is not normal for the odor to be over powering or overly noticeable. However, a "burn in" is necessary to burn off the oils and lubricants used during assembly. It is recommended to open a few windows to alleviate an additional odors during the burn in. Often, strong, unpleasant odors generated by these heaters are the result of incorrect gas pressure or a defect in the unit. Also, because these heaters pull combustion air from their surroundings, any chemicals or fumes in the air will be pulled into the heater and combusted.
By Carol from Atlanta, GA on August 17, 2016
Does it come with the hose to connect the heater to gas line or is this offered separately?
By Brennan W. on August 17, 2016
Answer:A flexible connector from the appliance to the outer gas valve will need to be purchased separately.
By Chandesh from New Jersey on May 23, 2014
Is this a high efficiency unit with above 95% heat output? This would be for my finished basement.
By eFireplaceStore on May 27, 2014
Answer:Being that this model is a vent free model, efficiency will stand at 99.9 percent, with only a trace amount of heat lost to the chassis of the heater. Blue flame heaters are among the cleanest burning and effective vent free heaters available.
By Helen from albany, ny on October 27, 2011
I would like to buy this heater in a VENTED model. Do you sell a vented model?
By Kevin E. on October 29, 2011
Answer:All of our smaller Empire gas heaters feature vent free operation.