By Jeff from Albrightsville,Pa on December 17, 2011
How much propane will it burn an hour for 24hrs running on high heat?
By Collin C. - NFI Master Hearth Professional on December 19, 2011
Answer:According to the rated input of these units at full burn, it would consume approximately 6.24 gallons of fuel over a 24 hour period.
By JIm from Liberty, MO on November 16, 2014
Your web site notes that the unit must be installed by a licensed professional for full warranty? Can a home owner buy the unit directly via the website then hire a local HVAC contractor to install it? Does this comply to the warranty?
By eFireplaceStore on November 17, 2014
Answer:This will indeed hold up the warranty coverage requirements for this particular manufacturer. A licensed gas fitter or chimney sweep are also options.
By Terry Carter from North Dakota on January 18, 2017
We have an opening of 32" high x 24" wide x 23" deep. Wondering if you have a ventless gas/propane fireplace that would fit in that opening? We were looking at a double sided one, but have no idea. The existing chimney is still there and a new flue was installed about 14 years ago, when the house was moved.
By Brennan W. on January 19, 2017
Answer:Unfortunately, I do not have a see through insert, nor do I have a fireplace that would be taller than it is wide. I apologize for any inconvenience.
By David from TX on June 11, 2015
Will this Empire Innsbrook small direct-vent fireplace insert work in a Superior BR36-2 fireplace?
By Will M. on June 12, 2015
Answer:Unfortunately, the product literature for the BR-36-2 states that the fireplace is not suitable for use with an insert.
By Pat from Harpers Ferry, WV on August 15, 2015
The description of this Empire Innsbrook small direct vent gas fireplace insert states that a surround is required. My opening is 28 inches wide and teh insert width is 27.5 inches. I will need to fabricate or purchase a custom top and bottom surround panel as the insert will be centered within a 33 inch high opening. Is there any need for side surround panels?
By Will M. on August 17, 2015
While a Surround Bottom Cover
can be purchased, you will need to fabricate a backer plate to fill the remaining space as the surrounds available will not be this tall.
By suzanne gottschalk from santa rosa, ca on December 9, 2011
What is the approximate installation cost for the Innsbruck small direct vent propane insert (into an existing manufactured wood burning fireplace), and what additional materials (and their cost) are required (i.e. surround and vent to go up through existing chimney? What total area will it heat effectively?
By Collin C. - NFI Master Hearth Professional on December 9, 2011
By Larry from Oxford, PA on February 20, 2015
Can an insert like this one be installed in a manufactured wood burning fireplace? If my memory is correct our fireplace was made by Majestic and was installed when the house was built in 1976. As near as I can tell, it meets all of the size requirements.
By Kevin E. on February 20, 2015
Answer:Yes, indeed, this insert can be installed into your manufactured fireplace. Additionally, your existing chimney system should be large enough in diameter to accommodate the flex liner required for this insert.
By Joseph Lazzara from Dennis Port, MA on February 27, 2013
Are the units signifying "propane" not used for gas in an existing fireplace?
By Collin C. - NFI Master Hearth Professional on February 27, 2013
By Royce Rhoads from Modesto, CA on November 18, 2016
We had an Empire gas insert installed in 2014 and we have misplaced our owners manual. Could we get a manual in digital form sent to us?
The model number is: DV35IN33LN.