By Jill from Hampton, NH on July 13, 2012
I have the above fireplace insert. It is summer but I haven't turned off the pilot light, I am afraid to turn it back on. I operate the unit on remote. My concern is that the fireplace fan will go off and on a pretty regular basis. is this normal? should I turn of the pilot or is it ok to keep it running? the fireplace never "turns on with flames" but the blower goes on and there is minimal heat that comes out. what do I do?
By Collin C. - NFI Master Hearth Professional on July 13, 2012
Answer:The pilot light on it's own, should not be enough of a heat source to activate the blower, in most circumstances. It is possible however, that most of the heat generated by the pilot is building up in the unit and tripping the thermal switch that controls the blower.
How often does the blower cycle? Also, about how long do you estimate the pilot flame to be? The pilot light may be adjusted too high, which can exacerbate the issue.
By andrew kemper from Tisbury, MA on December 3, 2012
Does this unit work with propane?
By Tyler M. - Fireplace Specialist on December 3, 2012
By Diane from Williamsfield, IL on September 26, 2016
Our current ventless gas logs are sooting very badly after about 4 yrs of being installed. We have no doors on our current fireplace just the gas logs which do a wonderful job of producing heat. Is there a possibility of sooting with this type of insert?
By Will M. on September 27, 2016
Answer:Ventless systems require annual cleanings to prevent the sooting issues you are experiencing, but eventually the logs may deteriorate and the sooting issue will not be controllable, even with proper annual cleanings. This would only be the case with less-expensive ceramic fiber logs, but the only remedy in this case will be complete replacement. If you have been seeing moisture on the walls of your home, this may not be a sooting issue at all and may simply be an issue you will continue to experience with any ventless system as they do create quite a bit of water vapor. In well insulated homes with little air exchange, this will be unavoidable.
To answer your question, direct vent inserts are completely sealed from the home and would never have this issue and because of this design, they do not require the same level of maintenance that is imperative with ventless systems. As there is no air exchange with the indoors, you will never have to worry about any sooting or moisture issues.
By Tim from NJ on November 1, 2014
What installation parts are included with this fireplace?
By eFireplaceStore on November 3, 2014
Answer:The unit will ship mostly complete and will include the appliance collar needed to connect to the vent kit. However, a surround must be specified, which will cover the additional space between the unit and the fireplace opening. Also, the appropriate vent kit must be selected. The kits can be seen under the "Venting Components" tab on the item page. There are a couple of different kits available for various chimney heights, as well as vent extensions for very tall chimneys.
By Jane from Macon, GA on March 25, 2015
When I purchased this unit it said that it could be operated during a power failure. In order to be operated during a power failure, do I remove the glass door? If would seem to me that if you did not there would be to much heat that would build up in the firebox since the blower would not work. I just wanted some clarification on how to operate during a power outage.
By eFireplaceStore on March 25, 2015
Answer:No changes must be made in order to operate the unit in the event of an outage. The unit is designed by the manufacturer to be used without the blower assembly if you desire. The blower is simply an accessory to increase circulation of heated air. The unit will still operate safely if the blower is not used.
By Mike from Connecticut on December 5, 2011
I'm in the market for a direct vent insert to place in an existing masonry fireplace. The dimensions for this unit appear to be well within clearance. Can this be set up to operate during a power outage... and if so what is the easiest means of doing so? with battery remote? without remote? can the blower operate from modestly sized UPS?
By Tyler M. - Fireplace Specialist on December 6, 2011
Answer:This insert uses a millivolt pilot system that does not require electricity for operation. However, the blower does require an outlet for its cord to be plugged in to work. You can add an optional remote control for this insert, but it is not required. Please see the "Accessories" tab on this page for remotes and other options.
By Tom from Easton, MA on November 5, 2014
I have installed and run my fireplace for more than 12 hours and I am still getting a strange smell. I was hoping it would burn off but it hasn't. I am not sure what the problem could be. There isn't a gas smell. What should I do?
By Chris C. on November 6, 2014
Answer:Being that the unit has been through the 12 hour "burn in" period, I would be curious to check the vent connections atop the fireplace as well as the manifold where the liners connect to ensure that there is no potential for leaks as it is recommended to use a high temperature sealant at these joints.
By Jimmie Felps from Colorado Springs, CO on December 13, 2012
What is the difference between a "direct vent" and "vent-free" insert?
By Tyler M. - Fireplace Specialist on December 14, 2012
A direct vent insert, such as this Innsbrook model, is sealed from the room with a solid glass panel front and uses co-linear (side-by-side) aluminum liners that run up an existing masonry chimney. One liner is for exhaust and the other is for combustion air intake, as there is no interaction with the room air with direct vent models.
Vent-free inserts have an open front with no venting, and the primary by-products produced by the combustion are carbon dioxide and water vapor.
For more information, please see our Fireplace Insert Buying Guide
By Rakesh from Vienna, VA on January 2, 2015
What is the extra surround required for this unit?
By Kevin E. on January 2, 2015
By Tim from NJ on October 27, 2014
How much does the unpacked, freestanding model of this insert weigh?
By eFireplaceStore on October 28, 2014
Answer:Per the manufacturer, this unit weighs 90 pounds when completely unpacked.
By josomers from new york buffalo on September 3, 2012
We have bought a vent free gas fireplace, and we need to know how to install it. Can you lead us to someone or instructions on how to do this?
By Collin C. - NFI Master Hearth Professional on September 4, 2012
Answer:If you are unsure of the installation of this gas insert, I would recommend consulting with a reputable local contractor or HVAC technician. Usually, either of these options will be good resources to install a unit such as this.
By Deane on October 17, 2011
I have your DV33IN33LN Direct Vent Gas Insert and love it. However, this year after lighting the pilot, my remote does nothing. I replaced batteries in both the remote and the remote box on the insert. The remote does everything it's supposed to do, but the box (red light will light up, but I can't shut off the fireplace (when the switch is in the remote position) or turn it on, etc. If the fireplace is on in the remote position, it is just on.
What can I do to troubleshoot this?
By Customer Service on October 17, 2011
Answer:apologize for the trouble you are having with your remote receiver. Since the unit appears to be receiving the signal generated by the remote, the first thing I would do is to double check that there is not a bad connection between the receiver and the fireplace valve.
Verify that both wires are attached securely to the receiver, then trace the wiring to the gas valve and verify there are not breaks in the wiring. If the attachment appears to be intact, verify with a volt meter that the receiver is putting out the 6V signal that is needed to operate the gas valve. You will need to operate the remote, then simultaneously check the voltage at the back of the receiver.
If this does not rectify the problem, please let me know.
By Joanne Widner from Miami, Oklahoma on December 25, 2011
We really like the Innsbrook Med. Direct Vent Gas Insert but our problem is that it makes the room too hot. Is there any way we can turn down the heat and still have the flames going. Is there a thermostat control on this unit ? Will the blower speed control lower the heat?
By Kevin E. - Fireplace Specialist on December 26, 2011
There is no real way to reduce the heat output of this unit while maintaining large, attractive flames. However, it can indeed be controlled thermostatically. We have a few different options. Please follow the below links to view two of these.
Basic Reed Switch Operation
Wireless Digital Unit
The blower will actually work to more efficiently distribute the heat of the fireplace. Which is the opposite of the effect which you desire.
By domingo russo from Huntington Valley, PA on November 13, 2012
I'm thinking of buying the natural gas insert DV33IN33LN and the surround S336BL to fit in a fireplace that is 30 1/2" high x 36 wide x 22 1/2 deep. Will your insert fit? Also, I need to know the vent kit that I need. There is an 8x12 clay chimney. Will the surround S336BL cover the opening that is there?
By Tyler M. - Fireplace Specialist on November 13, 2012
By Tim from NJ on November 11, 2014
Will any brand remote and/or thermostat work with this insert? It seems as long as there is a millivolt system the brands won't matter.
By eFireplaceStore on November 11, 2014
Answer:That is exactly correct. As long as the remote or wall switch is set up for millivolt systems and does not explicitly state that it is for a certain model of gas valve, it could be used to control this unit.
By Tom Thomson from Columbus, Ohio on December 29, 2012
Is this item remote-ready? If not, what options do I need to purchase to make it so? I am interested only in the wall switch. That item states that it is for appliances that are remote-ready.
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:This insert is indeed configured to be used with a remote control or wall switch. No additional equipment must be purchased to use a wall switch in place of a remote. You will only need to run a pair of low voltage, 24 or 22 gauge wires from the unit to the wall switch.
Because the unit generates its own electricity, the switch simply acts as a circuit breaker. It is recommended to place the switch as close to the unit as possible for best operation.
By Malcolm from Central Valley, CA on March 6, 2015
What is the difference between the standing pilot and intermittent models of this fireplace? I would prefer a unit that operates like my bedroom fireplace that lights up when turned on without the need for a pilot being lit all of the time. What model would you recommend?
By Brennan W. on March 6, 2015
Answer:The main difference between a standing pilot and intermittent pilot is that a standing pilot unit will not require any electricity to run. With an intermittent pilot, you will need at least a battery backup if not a power chord running to a 120v outlet, while a standing pilot generates its own electricity by having the pilot flame stay in contact with the thermocouple.
By patrick hoyne from New York on September 28, 2012
Which size diameter pipe venting is necessary for this insert, and which works best for venting: rigid pipe or DuraFlex pipe?
Is venting pipe necessary, since I have a regular full-size chimney? Is this state (New York) regulated? What is the weight of this insert?
By Collin C. - NFI Master Hearth Professional on September 28, 2012
Answer:Empire only recommends the use of one of their co-linear (two adjacent pipes) tubing kits to properly vent this unit. The kits will consist of the 3" flexible aluminum tubing for the intake and exhaust, a termination kit and the required clamps.
The venting kits will indeed be necessary for the unit to breathe and vent properly, as the exhaust and intake air must remain separate. The shipping weight of the insert is approximately 160 pounds.
By Wick from Bowie, MD on October 18, 2014
I have an existing fireplace with gas logs. What are the exact minimum dimensions (front and rear H X W X H) for this unit, including the surround?
By eFireplaceStore on October 20, 2014
Answer:In order to fit properly, this insert requires the following dimensions:
30 1/2 inch front width
19 inches of rear width
14 1/4 inches of depth
21 3/8 inches of height
The 19 inch rear width must be met at the 14 1/4 inch of depth point or greater.
With the surround installed, the unit can cover an opening of 43 inches in width by 28 5/8 inches in height.
By Tim from NJ on November 11, 2014
Is this fireplace compatible with the Napoleon F60 Hand-Held Thermostatic Remote Control with Digital Screen?
By eFireplaceStore on November 11, 2014
Answer:Although the brands are different, the F60 is a millivolt remote and could indeed be used to control the millivolt valve in the Empire Innsbrook.
By Gavin from NJ on November 2, 2014
I have a question regarding the electrical hook-up. I am looking to install an insert into my fireplace that is in the below grade level of a bi-level house. Do I need to run an electrical box into the back of the firebox or does the blower have a plug that can be run to an outlet on the wall adjacent to the fireplace?
By Will M. on November 3, 2014
Answer:A 110 volt junction box would need to be wired behind this unit for blower operation.
By Jeff Nelson from stockton, Ca on November 3, 2011
What additional products would I need to install in order to get it up and running in my traditional wood fireplace? Does it come with do it yourself installation instructions? I,m guessing that the vent free version of this unit is easier to install but, how safe is it?
By Kevin E. on November 4, 2011
Answer:These units are relatively easy to install. You'll simply need to provide a fuel supply to the box and run a venting system. Since you have a wood burning fireplace, the venting run will be as easy as dropping a flex liner down your existing chimney.
You are correct - vent free units do eliminate the need to install venting and they are perfectly safe. However, the state of California prohibits the installation of these units.
By Tiffany Templeton from Denver, CO on February 20, 2012
We are looking to buy the medium direct vent gas fireplace insert and are wondering if the price includes the vent kit and blower?
By Tyler M. - Fireplace Specialist on February 21, 2012
By Clay from Bountiful, UT on October 28, 2015
Do you sell the optional thermostatic remote with on/off/remote replacement switch for this Empire Innsbrook medium direct vent gas fireplace insert with millivolt controls, model DV33IN33LN-3?
By Chris C. on October 29, 2015
We do indeed offer Empire's FRBTC
as a thermostat remote which can be paired with the DV33IN33LN-3. This also includes the remote receiver which features the on/off/remote slide switch.
By Tim from NJ on November 8, 2014
I have a Natural Gas fireplace, model DV-33IN-33LN. I would like to have a wall mounted thermostat and a hand held remote control operation. Which two component accessories for this configuration would you recommend as the most practical as far as wired and/or wireless operation is concerned. Also, how would I wire or configure both as not to "cancel out" the other?
By eFireplaceStore on November 10, 2014
The most dependable controls to use are the Empire Battery-Operated Remote Control - FRBC
and the Wall-Mounted Digital Thermostat
In order to install both, they will need to be wired in parallel, rather than in series with one another. This way, using one or the other can control the appliance operation. When used in series, both would have to be on or off for the unit to operate properly.
By John Zaloga from USA on October 15, 2012
Is there a screen available for the glass on this unit?
By Collin C. - NFI Master Hearth Professional on October 15, 2012
Answer:While many decorative louvers and surrounds are available for this unit, this model uses a ceramic glass viewing window which is naturally heat resistant and increases safety during operation of the insert.
By Andre from Milton, MS on July 21, 2013
Does this unit come pre-assembled and easy to install by a licensed plumber? Also if I want to install a wood mantel surround is any minimum clearance required?
By Collin C. - NFI Master Hearth Professional on July 22, 2013
Answer:This unit does come assembled, minus the placement of the ceramic logs. A certified plumber should be able to install it relatively easily.
A wood mantel can be installed, but the surround can be no closer than 11 inches to the opening of the unit and no closer than 8 inches to the opening on each side.
By Tim from Colorado on October 15, 2012
Can this unit operate safely without the blower during a power outage?
By Tyler M. - Fireplace Specialist on October 16, 2012
Answer:Yes, this insert has a millivolt ignition system that does not require electricity to operate.
By Tim from NJ on October 30, 2014
My fireplace is 29.5" tall and this insert is 21 3/8" tall. What would you recommend to fill this considerable gap?
By eFireplaceStore on October 30, 2014
By Tim from NJ on October 30, 2014
This insert is vented with two venting liners. Which type of chimney cap/termination kit would I need?
By eFireplaceStore on October 30, 2014
By Tom from MI on October 24, 2014
I just fired up my insert. How long does it take for the smell, which isn't gas but a burning odor, to go away? Is this normal for new inserts?
By Chris C. on October 24, 2014
Answer:During manufacturing, fabricating and shipping, various components of this appliance are treated with certain oils, films or bonding agents. These bonding agents are not harmful but may produce annoying smoke and smells as they are burned off during initial operation of the appliance. This is a normal temporary occurrence. A window should be opened during the initial bake out
period which can take up to 12 hours of burning the appliance.
By Gene from MI on November 3, 2015
What is the efficiency rating of this Empire Innsbrook medium direct vent gas fireplace insert with millivolt controls?
By Brennan W. on November 3, 2015
Answer:This unit operates at an efficiency of 77% AFUE.
By aiden from Chicago, IL on October 16, 2012
Do you sell parts specifically for a DV33IN33-1, part no. R7612?
By Tyler M. - Fireplace Specialist on October 17, 2012
Answer:This part is indeed available and can be shipped directly to you from Empire, the manufacturer.
By Matt from Milton, MA on July 23, 2013
Do I need two vent kits for the Innsbrook Medium Direct Vent Gas Fireplace Insert - Natural Gas - DV-33IN-33LN, since there is an exhaust and intake vent? Will I also need a surround kit?
By Tyler M. - NFI Certified Specialist on July 23, 2013
By Ken from Minneapolis, MN on November 25, 2015
How much does this Empire Innsbrook medium direct vent gas fireplace insert with millivolt controls weigh?
By Tyler M. on November 25, 2015
Answer:This insert weighs 105 lbs.
By Greg from Williamston NC on November 30, 2011
I am in the market for a replacement fireplace insert. I have switched from propane to natural gas. My fireplace is a conventional masonry fireplace and I had a ventless propane insert. I would like to upgrade to a vented insert with a glass front. I want a variable speed fan and remote control. My fireplace is 36" wide 30" High , 22' deep at the bottom and 14" deep at the top. I want the unit with the venting chimney flexible vent piping , chimney cap and remote.
By Kevin E. - Fireplace Specialist on November 30, 2011
Per your dimensions, this Medium Innsbrook would work just fine. You may check out our Large Innsbrook, as well. It appears you'll have plenty of room for this unit. You'll just want to confirm that your rear width measures at least 22". Please follow the below link.
nnsbrook Large Direct Vent Gas Fireplace Insert - Natural Gas
Each of these includes a heat circulating blower. You may find remote and venting options by clicking the Accessories tab on either item page.