By Doug from Chicago, IL on November 7, 2011
On this Innsbrook direct vent insert (or all your gas fireplace inserts), they require a venting kit (to round or square clay flue pipe). This model requires their venting kit DVVK3FV....Is this included in price? I don't see venting kits available on accessory page?
By Tyler M. - Fireplace Specialist on November 8, 2011
By Douglas from Bowling Green, KY on October 5, 2015
Is there a remote control option for this Empire Innsbrook large direct vent gas fireplace insert?
By Tyler M. on October 5, 2015
Answer:Yes, you can see the optional remote controls in the "Popular Accessories for this Item" section on this item page. There is also an upgraded intermittent pilot version of this same direct vent insert available that offers an option for a full-function remote control that controls flame height.
By Dennis Heller from San Jose, CA on January 9, 2013
I am considering purchasing the 35,000-BTU Innsbruck Direct-Vent Insert for natural gas. I have three questions:
1. Does it require the purchase of separate "venting kit?" If so, how much does that cost?
2. I am planning to insert the unit in place of and instead of an existing gas-fired unsealed fireplace around which I have built a granite surround. Can I not just insert the Innsbruck in place of the old unit without purchasing or using a new Innsbruck surround?
3. Can you connect me with an installer in my area? -- zip 95132
By Collin C. - NFI Master Hearth Professional on January 9, 2013
Answer:This unit is designed to be slid into an existing masonry fireplace and does indeed require a venting kit. The two different length venting kits, as well as any needed extensions, can be seen in the "venting components" tab on the item page. If the measurements between your granite surround and the new insert match up, you would theoretically not need to use the decorative metal surround. The surround is only intended to cover any remaining space between the insert and the surround. Is your current fireplace a manufactured box or masonry? Unfortunately, I do not have a list of installers in your area, as we are only in sales of the unit. A reputable local contractor or HVAC installer should be able to perform the work.
By Denise from Petaluma, California on January 19, 2013
Will the large Innsbrook fit within my dimensions with the gas connection and blower? Also,i am not sure if the surround and which base to order to cover the 4 3/4 lift up from the hearth?
I know the mantel and flat screen need to be raised but that's not a problem. My chimney goes straight up and is wide.
By Collin C. - NFI Master Hearth Professional on January 21, 2013
By Mark Richardson from Thornton, Colorado on December 14, 2016
I need a natural gas fireplace insert that is 34" wide, 24.5" tall and 24" deep (these are max dimensions). There is tile on the mantle, so I'll probably need an insert surround. There was a previous fireplace insert that vented up to a 4" pipe, and the intake was from the room. However, there is an air intake at the back of the fireplace that is a 3" pipe.
So I'm assuming I need a DV35IN33LN with a S35-6-BL surround. I'll also need a 3" to 4" vent adapter along with a single 3" flexible vent for the intake. But, your models and pricing seems very confusing - I searched on ebay and found mention of "Large MV insert" and "6x3" or "6x6" surround. I'm assuming the "6x3" or "6x6" refers to the surround and how wide it is.
I want flat black, no frills, direct vent (both intake and exhaust) - least expensive. I want the largest insert for the fireplace dimensions, with the smallest surround that will cover any gaps between the insert and the mantle.
By Will M. on December 15, 2016
I apologize for the confusion, but I will need clarification on what is currently in place in order to make accurate recommendations. It seems as though you may have an existing B-vent fireplace insert. In this case, it will need to be removed from the existing fireplace opening and measurements of the masonry (or prefabricated wood burning) hearth opening will need to be provided for us to locate the largest insert that will fit in the fireplace opening. Additionally, the existing B-vent liner will need to be removed and replaced with the proper co-linear liner used by any number of direct vent inserts. If this is not your current configuration and you simply have an existing B-vent zero clearance fireplace that is framed in and finished with tile, the entire system will need to be removed and replaced with a zero clearance Direct Vent Fireplace
and its corresponding coaxial (pipe within a pipe) venting. Fireplace inserts may only be installed into an existing masonry or prefabricated wood burning fireplace opening and its corresponding clay or class A stainless chimney.
By Matt from Cementville, IN on March 3, 2014
What else do I need to complete this installation?
By Tyler M. - NFI Certified Specialist on March 3, 2014
Answer:You will need one of the vent kits listed in the "Venting Components" tab on this insert's item page. Depending on the height and type (rectangular clay flue or round stainless steel pipe) of your existing chimney, you will choose the corresponding kit. You may also be interested in an optional remote control, which you can select from the "Accessories" tab, also on this item page.
By Deryl from FL on January 1, 2015
I am looking for a gas fireplace insert but not one with a lot of heat and a contemporary (not gas log) style. My opening is 39 inches x 30 inches and a little over 20 inches deep. What would you recommend?
By eFireplaceStore on January 2, 2015
By Ralph from Moriarty, NM on September 22, 2013
Hello, I have 4 questions:
1) I live at 6,250 foot elevation. The manual states "decrease the input rating by changing the burner orifice to a smaller size" What orifice size should I tell my plumber to install for my elevation?
2) Are the standard 45* louvers available in gold finish? What is cost & part number? I can't find this option in the accessories list but I see it in the manual.
3) Does the insert ship in one box? What is the approximate shipping weight of the largest box? (i.e. how many friends do I need to be present to unload this shipment from the UPS freight truck?)
4) I live in a rural area, can the shipment be held at the nearest UPS dock for me to pick-up?
By Collin C. - NFI Master Hearth Professional on September 23, 2013
Answer:Per the manufacturer, the main burner orifice will need to be drilled out to a number 34 bit size for your elevation. They are able to send a pre-drilled orifice, if you make the request at the time of your order.
The gold finish 45 degree louvers are no longer available, per Empire. The only remaining finishes are black, hammered pewter, and brushed stainless.
This item will indeed come crated on one skid and will weigh approximately 250 pounds. I would recommend at least 3 people to move the unit. The shipping company can indeed hold the order at the local terminal for pick up by you.
By Bob from Parkersburg, WV on November 6, 2012
Does this product provide for rear venting? If so, are the needed parts included?
By Tyler M. - Fireplace Specialist on November 6, 2012
No, this insert must be vented from the top and can only be vented with the two 3" diameter liners included in the Empire DVVK3FV Innsbrook Direct Vent Gas Fireplace Vertical Vent Kit
, which must be purchased separately.
This vent kit is only suitable for use within an existing brick/masonry chimney, and the insert must be installed in an existing brick/masonry fireplace.
By Bobby from Newington, CT on November 24, 2013
I have the DV35IN33LN-2 and the remote stopped working. I'm looking for my options. Can you help me?
By Collin C. - NFI Master Hearth Professional on November 25, 2013
Answer:If both the batteries have been checked/changed in both the receiver and the transmitter, the next step would be to verify that the receiver wiring harness is still attached properly at the back of the receiver and at the gas valve. If everything checks out, it is likely that an internal short or broken solder joint is present in either device. The remote set would require replacement at that point.
By Richard from Wayland, MA on April 4, 2013
How do I clean the glass panel on my Direct Vent 35" Gas Fireplace Insert? What cleaners should I avoid using?
By Chris on April 4, 2013
Answer:The manufacturer recommends a standard household glass cleaner. An abrasive cleaner should not be used to clean the glass.
By Kathy L Drain from Front Royal, Virginia on December 1, 2016
We recently purchased an Empire direct vent gas fireplace. Could you tell me if the remote control normally comes with the unit or do we have to purchase that item separate?
By Brennan W. on December 1, 2016
Answer:The remote needs to be purchased separately. I will be happy to send you a quote. Would you prefer a basic on/off remote, or one with thermostatic control?
By Gil from Great River, NY on March 15, 2015
I just had my Empire Innsbrook direct vent fireplace insert installed and when I turned it on for the time it started with no problem but there was a definite odor coming from the unit. Is it normal for the insert to have an initial "burn in" type of smell when it is first being put into service?
By Brennan W. on March 16, 2015
Answer:It is indeed normal for there to be a smell when first operating a direct vent unit, as there is a curing process to get the residue from the factory off of the logs and the inside of the insert. We would advise burning it for around 6-10 hours to fully cure it.
By Richard from Wayland Mass on April 23, 2014
How do you remove the Glass Panel on a DV- 35-lN? The instructions tell you how clean it but does not tell you how to remove it for cleaning .
By Collin C. - NFI Master Hearth Professional on April 23, 2014
Answer:This unit uses a pair of latches at the bottom of the glass frame, just behind the bottom louvers. The latches must be loosened and will pull downwards out of the way. The top louvers must then be removed, allowing you to tilt the glass outwards at the bottom of the unit, then up off of the mounting rail that sits below the top louvers.
By Peter from Stockton, CA on September 15, 2013
What does "direct vent" mean?
By Tyler M. - NFI Certified Specialist on September 16, 2013
"Direct vent" refers to the way these particular gas fireplaces and inserts operate. They feature a firebox that is sealed from the room with a solid glass panel and utilize two vents--one for exhaust and the other for combustion air. For more information, please see our Fireplace Insert Buying Guide
By Karen from MA on December 8, 2014
Is there a battery back up to light the log set if the power goes out?
By Tyler M. on December 9, 2014
Answer:This insert uses no electricity for the ignition of the burner; it utilizes a millivolt/standing pilot ignition. The only component of the insert that uses power is the blower, but the insert can still be operated without the fan when there is a power outage.
By Delanie from Baltimore, MD on December 28, 2014
I am looking for a propane fired insert for my masonry fireplace and chimney. The face dimensions are 41.5 inches wide by 29.5 inches high. I want an energy efficient unit with a closed firebox to prevent the room air from going up the chimney and a remote controlled blower and thermostat. What would you recommend? It would be nice to be able to operate my unit without the blower in the event of a power outage.
By Kevin E. on December 29, 2014
Answer:A direct vent insert would definitely be the way to go for your renovation. Considering your dimensions, this large Innsbrook would be your best bet. While this unit can indeed accept a remote control that offers thermostatic control. There is not an option to control the blower remotely. I've searched our insert offerings and remote blower control is not an available option. However, the blowers on these units, including the Innsbrook, are controlled independent of the insert operation. So, if the power were to go out, the blower would not work but the unit would still operate.
By Robert Peavey from Atlanta, GA on November 2, 2011
I have an insert that is 8 years old. The previous owners could never use it due to the acrid smell that would start about 15 minutes after lighting it. It has a blower that is vented to the outside but it doesn't help. Some people have suggested that there may be building dust or materials left on top of the unit and that is what may be causing the problem. Do you have any suggestions? Will a new insert fix the problem?
By Kevin E. on November 2, 2011
Answer:Indeed, this does sound like an issue with something in the fireplace behind or above the insert. As the unit heats the space around it, it brings out the odor in the surrounding area. I'd recommend having the unit pulled out and the installation inspected. I do not believe a new insert will automatically cure the problem.
By Michael from Manassas, VA on October 31, 2012
What is the surround it mentions that you need to install these fireplace inserts?
By Tyler M. - Fireplace Specialist on November 1, 2012
By Eileen from Surry, Maine on January 12, 2012
I don't have a fireplace, i have a woodstove with a pipe that goes into a chimney. Do you have a Direct Vent Gas Fireplace that will attach to an 8" round chimney opening? Since I am replacing my woodstove, I would be using a propane fireplace as the main source of heat (for 1100 sq ft). Which model direct vent gas fireplace would you recommend for this?
By Collin C. - NFI Master Hearth Professional on January 12, 2012
Answer:Given your description, it would seem that you only have an existing chimney with a clay thimble that the freestanding stove vents into.
Unfortunately, we do not have a direct vent unit that can utilize this current setup. We do have liner kits that can be run through the existing chimney and retrofitted for use with a unit. Is the chimney clay tile or manufactured?
By Christopher Hagerty from Aptos, California on September 29, 2012
What are the dimensions of the optional bottom surround trim piece? I plan to use the contemporary 6" wide surround. What is the height and width of the bottom piece?
By Collin C. - NFI Master Hearth Professional on October 2, 2012
Answer:Per the manufacturer, the bottom cover will measure 1.25 inches tall and will measure 45.5 inches wide. The width will allow it to match up exactly with the outside legs of the contemporary surround.
By Bob from Louisville, KY on October 15, 2012
My fireplace dimensions are front width 43", back width 30", height 27", depth 26". Should I select model DV35IN or DV33IN ?
By Tyler M. - Fireplace Specialist on October 15, 2012
Answer:This Large Innsbrook DV35IN will fit your fireplace and will provide the best fit for your application.
By Bill Hall from Charlotte on November 23, 2012
I have a large Innsbrook DV - Empire natural gas insert with a very noisy blower. Online, It looks like a lot of people have complained about this same problem. Now I'm thinking about finding a different brand of low noise fan that will fit in the space. Any recommendations?
By Collin C. - NFI Master Hearth Professional on November 26, 2012
Empire did indeed have problems with noisy blowers on the Innsbrook series for some time. Recently, they switched to a different motor and changed to neoprene bearings as well, which has made a good deal of difference in noise levels. It would be possible for me to special order this new style of blower to be used with your unit.
Another option is the Skytech FK-165 Fireplace Blower Fan Kit
. This high quality aftermarket kit is designed to go in place of noisy stock blowers.
By Gary from Martinsville, NJ on November 4, 2011
Do you offer gas fireplace inserts that operate off battery power for operation during power outages?
By Collin C. on November 4, 2011
Answer:Our gas fireplace inserts utilize what is called a millivolt pilot. This pilot system has a small flame that generates power for the unit's gas valve to operate. As a result, they do not require outside power to operate and can be used in the event of a power outage. The only thing that would be rendered inoperable would be the blower. Because of the amount of power the fan needs to operate, it cannot be used during a power outage.
By Richard from American Fork, UT on April 1, 2016
Does this unit come with an option to not have a standing pilot? The instruction manual does not show the need for a hearth or anything in the direct front of the fireplace. If it is sitting 4 to 5 inches above the floor, does it need a hearth? I will have wood flooring installed.
By eFireplaceStore on April 4, 2016
By J Bauer from Murrysville, PA on October 15, 2012
What size room can this fireplace reasonably warm? Is vent pipe into fireplace included?
By Tyler M. - Fireplace Specialist on October 15, 2012
Answer:This insert can heat an area of about 1,000 square feet. There is no venting included, but you can see the appropriate vent kits on the "Venting Components" tab above.
By FGC from El Paso, TX on January 16, 2013
I have an existing fireplace with a 16 to 20 ft ht. chimney. If I was to add this product would I need to install 2 separate pipes to vent it?
Second question- can I get this product with an on-demand ignition?
Third question- are there any other options other than the brick-like liner in the insert? We have a white rock hearth and chimney and the brick might clash.
By Collin C. - NFI Master Hearth Professional on January 16, 2013
Answer:This unit will need to have the 3 inch exhaust pipe run all the way to the termination, however you do not necessarily need to run the intake pipe the entire way. As long as the intake is run past the damper, the unit will usually perform fine.
Unfortunately, this item is only made as a standing pilot model and has the banded brick liner as the only interior option. I apologize that there are no other versions of the unit.
By Wanda from El Dorado, Arkansas on February 26, 2014
Do you have an Innsbruck model which is not vented?
By Collin C. - NFI Master Hearth Professional on February 27, 2014
By tom from cape cod, massachusetts on December 31, 2011
What is the size of the glass on the large fireplace insert? We have a fireplace opening that is 54 W x 36 H by 17 D. is there a reasonable surround for this size opening? What insert has the largest glass area?
By Kevin E. - Fireplace Specialist on January 2, 2012
Answer:This unit features a viewing area of 31 1/4" Wide by 16 1/8" High. It's overall outside dimensions with its surround are only 46" Wide by 30 5/8" High. Sadly this unit will not be large enough to fill your fireplace opening. Sadder still is the fact that this unit is our largest gas insert that we carry at this time.
By Mike from MA on November 15, 2014
Are there any natural gas fireplace inserts that can function during a power outage and at least provide some heat without the blower?
By eFireplaceStore on November 17, 2014
Answer:Indeed there are. Many models that we carry, including the Innsbrook model you are viewing now, utilize a standing pilot light that generates the millivoltage needed for the unit to operate. Because of this, the main gas valve and burner would continue to operate in a power outage.
By Richard from Santa Ana, CA on November 15, 2012
Will this unit operate with the electric power off? My fireplace opening is 38" x 27". How do I fill the edges? Do you have installers?
By Tyler M. - Fireplace Specialist on November 16, 2012
Yes, this insert has a millivolt ignition system that does not require electricity. However, the built-in blower will need power to operate.
Your opening can be covered by the large Empire Contemporary Black Steel Fireplace Insert Surround
, which you see pictured in the stock photo of this Large Innsbrook Direct Vent Insert. This surround measures 46" wide and 30 5/8" high. It is a separate item, one of three options for a surround that is required for installation of this insert, and it is available in the "Accessories" tab on this item page.
As for installation, for your reference, you may use the National Fireplace Institute (NFI) website to locate a local certified installer in your area. Once there, just click on the "Public" link on the right hand side and enter your ZIP code.
By Chris from Lodi, CA on November 8, 2015
What do I need to buy for a complete installation of this Empire Innsbrook Large direct vent gras fireplace insert with millivolt controls? My opening is 40" wide by 30" tall. The flue is a vertical vent straight up from the fireplace. I have two fireplaces, back to back. The one inside will be for the insert, the other outside, will remain as is for wood, with separate flues and chimneys. The existing face construction is brick but I do want to re-surface the front with rock and I assume that that would have to be finished before the installation.
By Will M. on November 9, 2015
By Christina from New York on December 10, 2013
Can this fireplace be vented horizontally?
By Collin C. - NFI Master Hearth Professional on December 10, 2013
Answer:Unfortunately, no. Because this is a gas insert, the unit can only be vented vertically with a pair of 3 inch aluminum flex liners up an existing masonry or manufactured chimney.
By John from Knoxville, TN on November 3, 2014
Would this model fit my wood burning fireplace that has been converted to use gas logs? What do I measure on the fireplace and do I need to take off the door to get an accurate measurement?
By eFireplaceStore on November 4, 2014
Answer:This model can be retrofitted to most wood burning models of fireplace. If the doors cover the facing and have a perimeter frame, you may need to measure behind them to get an accurate width. You will need to measure the front width, rear width, height, and depth of the opening to check for proper sizing.
By Eugene Nakamura from El Cerrito, CA on November 18, 2016
Is a vent kit needed for a working fireplace chimney? Would I need to remove the existing damper? Fireplace: 28" (w) x 28" (h) x 18" (d).
By Jill from Englewood, NJ on January 18, 2013
How easy is it to change the louvers?
By Tyler M. - Fireplace Specialist on January 18, 2013
Answer:Removing the louvers on this Innsbrook insert is a simple task. The top louver is removed by grasping it, lifting and pulling forward while the lower louver is removed in a similar fashion.
By Paula from IL on November 28, 2013
Can this unit be used with sidewall venting?
By Tyler M. - NFI Certified Specialist on November 29, 2013
No, this direct vent insert is designed only to be installed inside an existing fireplace with a chimney already in the place. The venting must run vertically within a noncombustible chimney and terminate at the top of it. For our zero clearance direct vent models that can be terminated horizontally, please see our full selection here:
Direct Vent Fireplaces
By Joel from Albuquerque, NM on November 18, 2014
1.Will the pilot light burn continuously in this unit? If so, are there any on-demand ignition option?
2.Does this insert have a porcelain liner option?
By Tyler M. on November 18, 2014
Answer:1. Yes, this insert has a millivolt ignition with a standing pilot light. There is in fact an intermittent pilot version of this insert available as well, if you are interested. All other aspects (size, appearance, etc.) remain the same.
2. No, the only option for this insert is the banded brick liner as shown in the photo. This is a standard item included with purchase of the insert.
By Michael from USA on January 1, 2013
This will heat approximately how many square feet of living space? Besides a front surround, what other equipment will I have to purchase to have this installed? (The previous house owner had a gas insert installed in this fireplace.)
By Tyler M. - Fireplace Specialist on January 2, 2013
By John from Red Bluff, CA on January 10, 2015
Can you use the ember looking wool with these units?
By Kevin E. on January 11, 2015
Answer:Per the manufacturer, rock wool should not be placed directly on the logs or burner assembly but can be used on the firebox floor without any problems.