By Kathy L Drain from Virginia on December 11, 2016
I have a Empire Medium Innsbrook Direct-vent insert propane gas. I was wondering was it suppose to have a remote control sent with it or was I suppose to order that separate?
By Will M. on December 12, 2016
Answer:If available, please provide your order number. If not available, we will need the full model number located on the metal data plate in the lower control cavity. This should be affixed to a chain attached to the gas valve. If the model you have is indeed this particular insert, it would not have arrived with a remote unless one of the available options was ordered.