By Jeanette Seacat from Ashland, KS on December 28, 2016
I want the decorative arch louvers as shown in this picture of the fireplace. It is included with this item or do I need to purchase them separately?
By Tyler M. on December 28, 2016
Answer:The decorative arch louvers as shown are an optional accessory and must be purchased separately. The fireplace includes standard slat black louvers instead. Please reply with your fuel type (natural gas or propane) and let me know if you want to add a blower and/or remote control and/or brick liner for inside the unit (the pictured aged brick liner is also a separately-purchased accessory) and I can provide a full quote. Please also indicate your front/barrier screen preference and a shipping zip code. I can also add the required venting components to the quote if needed. Please reply to this email or call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
By Brian from Illinois on December 5, 2016
What type of front is shown in this photo?
By Will M. on December 6, 2016
Answer:This is simply the "barrier screen only" option with the optional hammered pewter outer frame and hammered pewter arch louvers.
By Nestor from Olathe, KS on November 19, 2015
I need blower for this Empire DVD36FP70N Tahoe Deluxe direct vent fireplace. Do you have it? Does it come with installation instruction?
By Will M. on November 19, 2015
By M. Lee from Kentucky on December 2, 2016
Is the cabinet included with this price?
By Brennan W. on December 2, 2016
Answer:The cabinet is not included int he price.
By Steve from Lusby, MD on December 12, 2016
Does this fireplace offer a remote option?
By Tyler M. on December 12, 2016
Answer:Yes, this fireplace offers optional on/off remote control and an on/off thermostat remote. Please advise if you would like a complete quote for this fireplace with the accessories of your choice, including remote, brick liner, blower and/or the required venting components. You may reply to this email or call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
By Connie Sandridge from Lexington, Virginia on December 18, 2016
I want a propane fireplace to accent a wall in our den. Is it best to choose a vented or non-vented option?
By Kevin E. on December 19, 2016
Answer:A direct vent fireplace is a more labor intensive installation than a vent free unit. There is also the additional cost of the vent pipe. However, a direct vent unit will not produce the potential foul odors and added humidity that a vent free model would.