By Vicky from Oswego, NY on December 3, 2012
How many square feet does this product heat?
By Tyler M. - Fireplace Specialist on December 3, 2012
Answer:The BTU rating of 27,000 for this insert is sufficient to heat up to approximately 770 square feet.
By Mike from NY on September 30, 2013
I have a wood burning fireplace and I want to convert it to gas. The openings are approximately 35" wide in the front, 30" in height, and 23" inches in depth. Will this insert fit nicely into this opening? Will there be any gaps?
By Tyler M. - NFI Certified Specialist on September 30, 2013
This insert will fit inside your fireplace, but the surround will only cover your opening width; it is only 25 1/2" tall. However, you can add the Empire SH-1-BL Fireplace Insert Shroud
, which would be placed behind the four-sided surround and cover the rest of your fireplace opening height.
By Kerry from MN on February 21, 2017
Does this include the logs? Also, what exactly is the difference between the millivolt and intermittant? Does it change the way it works (raising/lowering flame etc)? Thank you.
By Will M. on February 21, 2017
Answer:This is more of a contemporary insert and would not arrive with any logs. Additionally, no optional logs are available.
In simple terms, any millivolt fireplace will have a standing pilot light that will need to be lit manually at the beginning of the heating season while intermittent pilot systems will use house voltage to provide spark ignition of the pilot. If a remote is added, it will simply provide On/Off control of the flame height in either case, with the difference being that intermittent models will also trigger the spark ignitor with the pilot setting in the off position, increasing efficiency.
By Greg from Avon, CT on July 12, 2013
Can home owner install this unit ?
By Dawn H. on July 12, 2013
Answer:No, this item must be installed by a licensed professional in order for the manufacturer's warranty to be valid and also for safety reasons.
By Shane from Victoria, BC, Canada on February 22, 2014
This unit ships to Canada and qualifies for free shipping. Can it be assumed that this ships for free to Canada?
Our fire box is 33.5 wide x 24 tall x 20 deep. Does this work?
Can you explain the differences between the intermittent vs Millivolt unit? Can both be used with a remote?
By Collin C. - NFI Master Hearth Professional on February 24, 2014
Answer:This unit can indeed fit the existing fireplace opening you have, based on the dimensions you have supplied. Unfortunately, shipping to Canada will incur a fee, due to the higher rates and transfer charges that occur.
Millivolt fireplaces will use a standing pilot light that is used to generate voltage for the main gas valve. They do not require outside power to operate. Intermittent models will use a spark ignitor to ignite the pilot when the main burner is calling for heat. However, these units require a 110 volt power supply to operate. Both models are remote ready.
I will need to check with the manufacturer today to see if I can obtain photos of the surrounds for this model. I will be back in touch soon.
By Harold from Blaine, WA on January 20, 2014
Is the surround included in the price?
By Tyler M. - NFI Certified Specialist on January 20, 2014
Answer:Yes, the basic four-sided matte black surround shown in the photo on this page is indeed included in the price. You can select that option in the drop-down menu under the pricing information. There is another surround option that has stainless steel on the top and bottom pieces; that surround is an additional $37 and it too can be selected in that same drop-down menu.