By Kimberly from boston, Massachusetts on December 2, 2011
I currently have a Mendotta fireplace that needs to be replaced. Could I just buy the box and use the decorative frame from my Mendotta fireplace. It matches the granite surround.
By Kevin E. - Fireplace Specialist on December 2, 2011
Answer:You may use whatever surround you like with our Tahoe fireplaces. You'll just want to confirm dimensions on that surround. This fireplace features dimensions of 43 3/8" wide by 34 3/4" high.
By Tom from Norfolk, VA on October 8, 2012
In reading about the Tahoe Luxury, it states that there is a "Green Earth Preferred RF model" that doesn't have a standing pilot. It also implies that if there is a loss of power, a standing pilot can be lit to allow it to operate without power. Any details on this?
By Tyler M. - Fireplace Specialist on October 8, 2012
By Deborah from Saddle River, NJ on February 17, 2015
What is the depth of this fireplace?
By Chris C. on February 17, 2015
Answer:This fireplace is 19.875" deep.
By Chris from FL on December 9, 2014
In the accessories listed for this fireplace, there are several options for doors. Can this fireplace be operated safely with those doors open? If not, what is the purpose of the doors? I thought I read someplace that they should not be operated with the doors open.
By eFireplaceStore on December 9, 2014
Answer:There are indeed doors for this model, but they are not doors in the conventional sense. The doors have a built in mesh screen for safety, but they simply overlay the glass front on the fireplace. When open, the glass front behind them is still in place. The doors would only open for effect.
By Alan from Chicago on October 19, 2011
This was listed on your google site as a propane fireplace, but is shown on your site as natural gas. Is it available as propane?
By Simon on October 19, 2011
By Tom from Howell, MI on March 21, 2016
Do all models have a standing pilot? Why do some models require electricity and others don't?
By Tyler M. on March 21, 2016
Answer:No, all models do not have a standing pilot. In fact, most models we sell have both a standing pilot/millivolt version and an electronic ignition/intermittent pilot version. Almost all electronic ignition models also offer a battery back-up for ignition in the event of a power outage. There is also an RF version of this model that includes a full-function remote and pre-installed blower.
By Laura from NC on October 27, 2016
What is the length of the log set for the 42" fireplace?
By Brennan W. on October 27, 2016
Answer:The log set is approximately 36".
By Curtis from Kalamazoo, MI on October 31, 2014
What type of fireplaces have doors that open? This model seems different from other fireplaces that I have seen.
By eFireplaceStore on October 31, 2014
Answer:All direct vent fireplaces will have a sealed pane of glass that should only be opened when servicing the unit. However, some models will offer door overlays, as is the case with this unit. The door overlays mount to a frame on the face of the unit and they are operable. They use mesh screens instead of glass. The sealed pane of glass will remain in position behind the doors.