By Bob from Morgantown on December 19, 2013
Where is the gas connection? Is the amount of heat adjustable? Does it include everything that is in the picture like the mantle, louvers, and remote control?
By Collin C. - NFI Master Hearth Professional on December 19, 2013
Answer:The gas line connection for this model is ideally made on the left hand side of the unit. This model does indeed have a high/low adjustment that allows you to adjust BTU output between 10k and 20k. The unit does indeed come complete will the mantel, louvers, and log set shown in the photo. The unit is remote ready, but a remote is not included as standards. Available remotes are listed under the accessory tab on the item page.
By nancy from Madison, NJ on November 11, 2012
Does this come complete with blower, everything included?
By Tyler M. - Fireplace Specialist on November 12, 2012
Answer:While this package does include the fireplace and the wooden mantel, a blower is not included. Please see the "Accessories" tab on this item page for the blower, as well as a few different remote control choices and a brick liner kit for the inside of the fireplace that may interest you.
By nancy from Madison, NJ on November 11, 2012
Can the flame be adjusted in height?
By Magan B. on November 12, 2012
Answer:The flame can be adjusted in height at the valve. However, the remote operation will be on/off only.
By suzanne Pederson from mi on January 7, 2012
What are the dimensions on this unit?
By Collin C. - NFI Master Hearth Professional on January 9, 2012
Answer:The dimensions for this unit are located in the item features section and are as follows:
41" H x 39 1/2" W x 14 5/8" D
These measurements are for the far most points on the cabinet itself.
By syed munawar from Brampton, Ontario on October 22, 2012
How many BTU's on this unit? Does it have a blower? Is there tax on top of the price?
By Tyler M. - Fireplace Specialist on October 22, 2012
By Carl from Oaklyn, NJ on December 1, 2013
The location of this will be against a finished wall. There is an existing natural gas pipe (with valve) that is 14" to the left of the center line of the location. Will this interfere with the installation of the model?
By Collin C. - NFI Master Hearth Professional on December 2, 2013
Answer:This unit tapers towards the back of the chassis, meaning that you will have a bit more room to work with. The measurement from the center point to the outside edge is 12 1/2 inches. This will make the installation close to the valve, but not impossible.
By diane from Chicopee, MA on November 7, 2012
What does vent free mean?
By Collin C. - NFI Master Hearth Professional on November 7, 2012
Answer:"Vent free" refers to a fireplace that does not require any vent piping for operation. These units accomplish this by a number of design features. Vent free units will usually have a lower BTU output than their vented counterparts, which allows them to be used safely. The units will also have a more sophisticated burner system, which ensures that all gases are burned completely and no harmful material is released into the room.
However, vent free appliances are not right for all circumstances. Because they use oxygen from within the room and release moisture as they burn, they are best used in a large, open space. Also, these units are not to be used in a bedroom, unless specified. Some models will have a 10,000 BTU limit and will be specified for bedroom use.
By James from 18704 on January 4, 2013
What conversion kit can i use?
By Collin C. - NFI Master Hearth Professional on January 6, 2013
Answer:Unfortunately, this appliance cannot be converted. Due to possible dangers that will arise if a vent free fireplace is incorrectly converted, most manufacturers do not offer a conversion kit. The entire vent free firebox would need to be replaced with a new unit that burns the correct fuel. I apologize that I do not have a better option for you.
By andrea from Minnesota on September 25, 2012
Can this unit be installed as a corner unit, or does it need to be on a flat wall?
By Kevin E. - Fireplace Specialist on September 25, 2012
By Art Heinz from Murray, KT on November 28, 2012
I am looking at the following product: Vail 26 Inch Vent-Free Special Edition Natural Gas Fireplace with Wooden Mantel - Nutmeg. Which remote do I need for this unit?
By Magan B. on November 28, 2012
By David from Lowell Mass. on September 4, 2013
Does this come with an electric blower?
By Tyler M. - NFI Certified Specialist on September 4, 2013
By randy from nc on March 22, 2014
Do you have this in a 24" because we have tile on the wall where a Franklin wood stove is that is 36" wide.
By Chris on March 24, 2014
By Tim from Chesterton, IN on March 7, 2013
Does this unit have a glass panel over the screen?
By Tyler M. - NFI Certified Specialist on March 7, 2013
Answer:No, this vent-free fireplace has a fixed screen but no glass panel. No vent-free fireplace can utilize a glass panel because the units need to be open to the room for combustion air.
By Joel from Arkansas on October 19, 2013
Could a widescreen TV be placed on top of this mantel?
By Collin C. - NFI Master Hearth Professional on October 21, 2013
Answer:The mantel in this package deal is indeed strong enough to support a widescreen television. The television should be pushed as far back as possible to prevent rising heat from damaging it.
By JJ from Colorado on April 28, 2014
Can this unit be installed on existing carpet floor, or should the carpet be removed?
By Tyler M. - NFI Certified Specialist on April 28, 2014
Answer:This fireplace cannot be installed directly on carpet. We recommend either removing the carpet (assuming a concrete slab is underneath) or simply using a sheet metal spacer measuring the width and depth of this fireplace on top of the carpet before installing this fireplace.
By Alex from Lamesa tx on November 5, 2011
Is this like a potable one that can be moved from one room to another as long as it is connected to natural gas?
By Kevin E. - Fireplace Specialist on November 7, 2011
Answer:It can indeed be relocated from room to room. However, due to it's BTU rating it cannot be installed in a bedroom.
By amy from ny on February 5, 2012
I have had this unit for 3 years, and it's been great, though my the remote isn't working, but the manual switch does. What do you think is wrong?
By Kevin E. - Fireplace Specialist on February 6, 2012
Answer:This concern could be caused by something as simple as dead batteries in the remote transmitter or receiver or by something as severe as a defective remote. I would begin by replacing all the batteries in the remote system and performing a "Learn" procedure to re-sync the transmitter to the receiver. Instructions to do so can be found in your manual that came with the remote.