By Joyce from Berea, OH on October 2, 2014
Does this unit not have a mantle? I am interested in this size of vent free natural gas fireplace but I do need a mantle.
By eFireplaceStore on October 3, 2014
By James from Republic, PA on September 25, 2014
Will this unit fit my fireplace with an opening of 28 1/2" W by 30 1/2" H by 20 1/2"D?
By eFireplaceStore on September 25, 2014
Answer:While you have plenty of depth, the width and height will need to be expanded slightly. This unit requires 30 1/4 inches of width and 30 3/8 inches of height to fit properly.
By Angela from Tucson, AZ on October 3, 2014
Can this model be used in a bedroom?
By eFireplaceStore on October 6, 2014
By Mark from San Francisco, California on December 15, 2016
What is the thermal efficiency of unit is it greater than 60%? 20,000 BTU input?What is output into room?
By Will M. on December 15, 2016
Answer:Ventless hearth systems are 99% efficient as there is no heat loss.
By Virgie from Comanche, OK on December 24, 2012
My mantle opening is 27" wide x 31 " tall and 12" deep. Although there is a vent, I had it closed due to wasted heat escaping through the vent. I had the free-standing New Englander removed because the thermostat didn't work and replacement parts were not located. Will this fireplace just slide in the opening, or will I need a firebox or other sort of wall protection?
By Collin C. - NFI Master Hearth Professional on December 26, 2012
While a manufactured unit such as this Vail fireplace could be installed into an existing cabinet/mantel, there must be sufficient clearances. The framing dimensions required for this unit to fit are 30 1/2 inches wide by 30 3/4 inches tall, making it slightly too large for your opening.
You could go with the smaller version of this unit, which is the Vail Vent-Free Natural Gas Fireplace - 24 Inch
. This unit is small enough to fit your application and can be finished out with a noncombustible trim of your choosing.
By Jim from Thornwood, NY on November 13, 2013
Can this unit be installed in a wall with an enclosure built outside?
By Collin C. - NFI Master Hearth Professional on November 13, 2013
Answer:Certainly. I recommend insulating the enclosure and lining the interior with either drywall or fiberboard to help in keeping cold air from bleeding through the fireplace and into the room when it is not in use.
By Richard from MI on June 9, 2016
Can I get a corner cabinet to go around this unit?
By Will M. on June 9, 2016
By Maggie from NJ on September 15, 2013
I don't have an existing fireplace, would this be able to be wall mounted or does it need the mantel?
By Tyler M. - NFI Certified Specialist on September 16, 2013
By Danny from Springfield, MO on October 7, 2016
Our power went out not too long ago, as did the pilot light. I turned off the switch on the gas just to be safe; how do I go about getting the pilot light back on?
By Brennan W. on October 7, 2016
The lighting instructions for your unit can be found on page 17 of the unit's product manual, linked here
By Llanea from Godley, TX on October 17, 2016
Do I have to purchase the mantel? I have a Pro Com Fireplace now and the pilot will burn, but it will not ignite. We have an individual who builds fireplaces and services the gas fireplaces. He said we would have to replace it. I do not want a new mantel, just an insert. We have been pleased with the unit we have except for the length of service. We have only had it 6 years and now have to replace it. Is it possible to get a recommendation for an individual who can see if it really does need to be replaced? Thank you.
By Tyler M. on October 17, 2016
Answer:The mantel is not required for this Vail 26" model; you can certainly purchase the fireplace by itself. We do not offer specific recommendations for an installer, but you may call local HVAC and plumbing companies for advice.
By Keitha from CO on November 29, 2015
Does this Empire Vail 26 inch vent-free gas fireplace with modulating hydraulic thermostat fit into the wall or can it be mounted on the wall?
By eFireplaceStore on November 30, 2015
Answer:This unit is designed to be built into the wall only. Framing dimensions for the installation are listed in the owner's manual located on the item page for this unit.
By Randolph Johnson from Box Springs Ga. on November 12, 2011
I am wanting to use in a corner. I have a bay window which is 28 inches from the corner to the edge of my windows. Can this be done?
By Kevin E. - Fireplace Specialist on November 14, 2011
Answer:This installation is definitely possible. These units only require a clearance of 2" to combustibles on either side. Your window will not be affected.
By Shawn from Milford, CT on September 6, 2014
Can I add doors to this unit?
By eFireplaceStore on September 8, 2014
Answer:Several of the larger models in the Vail series of vent free units offer decorative screen doors, however this 26 inch model does not offer that option. I apologize for the inconvenience.
By Billy from Danville, Va on October 9, 2016
Can you install a blower on this model?
By Will M. on October 10, 2016
By Tom from Warminster, PA on August 16, 2015
What is a modulating hydraulic thermostat?
By Brennan W. on August 17, 2015
Answer:The hydraulic thermostat is located behind the lower louver assembly and allows you to have the unit come on and off to maintain a desired temperature.
By Gary from PA on March 11, 2017
What square footage will this unit heat?
By Owen on March 13, 2017
Answer:This unit is rated at 20K BTUs, so it will heat up to 100 Sq. Ft.
By Matt from Pine Hill, New Jersey on March 10, 2014
Is there no option for a remote with this model?
By Chris on March 10, 2014
The valve system that this unit utilizes does not allow the use of a remote control. The comparable unit that allows the use of a remote control can be seen here
By Randolph Johnson from Box Springs Ga. on November 15, 2011
On this unit can the flames touch the logs? I know on some they say the flames can not.
By Tyler M. - Fireplace Specialist on November 15, 2011
Answer:The flames on this unit will not touch the logs. This is to ensure complete combustion and prevent problems with carbon monoxide and soot. While some vent-free appliances may have minimal contract with flames and logs, the vast majority are going to avoid that altogether to prevent any potential issues with incomplete combustion.
By Pam from Verdi, NV on November 11, 2013
We want a propane fireplace to place in a guest suite that is approx 1,000 square feet. This would be the only heat source for that room. Would this be the appropriate fireplace to use in this space?
By Tyler M. - NFI Certified Specialist on November 12, 2013
By Lisa from Redding, California on February 15, 2014
We are building a 700 sq.ft. addition to our home for my parents. We are looking at direct vent fireplaces, this is a vent free fireplace. What is the difference, and would this work as a corner unit? Does it have a blower? How does the thermostat work? We have natural gas.
By Collin C. - NFI Master Hearth Professional on February 17, 2014
Answer:Vent free fireplaces are designed to use combustion air from the room and return all heated air back to the space. They burn cleanly, but can cause issues for anyone with a sensitive nose or allergies. They are also not legal for use in California.
For a primary source of heat in an addition, the direct vent model would be a better choice, as no combustion air is used from the room and air quality is not affected. Like the vent free, direct vent models offer accessory blowers and can be controlled by a wall thermostat or remote.
By Ken from Colchester, Vermont on May 22, 2014
Does this use propane or natural gas?
By eFireplaceStore on May 22, 2014
Answer:This unit is available in both fuel types. You will need to select the fuel type needed from the drop down selection box that is located just beneath the pricing information.
By Diane from Ronald washington.Total off thr grid. on September 13, 2012
I'm inquiring about a vent-free propane fireplace - 40,000 BTU. How does ths work without being vented and not causing carbon dioxide posing?
By Collin C. - NFI Master Hearth Professional on September 14, 2012
Answer:Vent free fireplaces operate very cleanly due to their highly engineered burner assemblies which burn their fuel supply completely. They do not produce carbon monoxide and the amount of carbon dioxide produced is negligible.
This being said, they function best in larger rooms, as the heat output from the unit can render smaller spaces a bit stifling. These units have a BTU limit of 40,000, in order to keep the amount of oxygen used from within the home to acceptable levels.
By Jeremy from Pittsburgh, PA on December 10, 2013
From what I read it doesn't appear that I need to add any additional accessories, is that correct? It appears that it is the firebox, hood, logs, and embers. I take it that the inside of the firebox is a flat black finish and is not required to have the ceramic brick accessory. Can you give me any other information on this and confirm my findings?
By Collin C. - NFI Master Hearth Professional on December 10, 2013
Answer:This unit is indeed complete and does not require any additional components to be installed. The ceramic liner panels that are offered are purely for appearance purposes with this model. The unit has an internal thermostat that can be set to modulate the temperature within the room, making it an effective supplemental heater.
By Stacy from GA on September 16, 2015
Does this Empire Vail 26 Inch vent-free gas fireplace require any electricity?
By Chris C. on September 17, 2015
This fireplace does not require any external power source to operate. If you were to add the optional blower
, 110V power would be necessary to operate the blower, but the fireplace would still operate and provide heat in the event of a power outage.
By Deena from Lenox, MA on October 5, 2015
Can this Empire Vail 26 inch vent-free gas fireplace with modulating hydraulic thermostat be set up to run on propane gas? We do not have natural gas where I live.
By Tyler M. on October 5, 2015
Answer:This fireplace is available for purchase either for use with natural gas or propane. Please select "Propane" in the "Choose Fuel Type" menu below the pricing information to order the unit for use with propane.