By Theresa from Boston, MA on October 3, 2014
I plan on inserting this unit in our wall below our TV set. Will the heat from this unit melt the plastic surrounding the TV?
By eFireplaceStore on October 3, 2014
Answer:Because of the amount of heat released by a vent free appliance, it is certainly possible that the television could be damaged. I advise against installing a vent free appliance below a television unless the television will be recessed into the wall or a mantel shelf is placed between the two to shield the television.
By Abby Grossman from Columbus, Ohio on January 9, 2017
Do you sell the fireplace mantels as well?
By Chaz on January 10, 2017
You can find our selection of mantels by clicking the link below.
By Dave from Yakima, WA on March 16, 2014
I was told vent-free fireplaces are not legal in Washington State. True or not?
By Tyler M. - NFI Certified Specialist on March 17, 2014
Answer:Restrictions against vent-free gas fireplaces are changing; we recommend contacting your local building code enforcement office to see if this fireplace can be installed in your home.
By Tami from Redlands, CA on May 26, 2015
Can I install this Empire loft zero-clearance gas fireplace outdoors?
By Brennan W. on May 27, 2015
Answer:This unit is not approved for outdoor use.
By Danny from DE on January 22, 2016
I have Empire Loft vent-free zero-clearance gas fireplace and would like to put it in our master bedroom and want to covert it 10,000 BTU. What parts would i have to get?
By Will M. on January 22, 2016
Answer:Unfortunately, a conversion of this type is not allowed.
By Alan from San Diego, CA on October 17, 2014
Does this fireplace comes with a remote control?
By Tyler M. on October 20, 2014
Answer:No remote control is included with this fireplace, but you can add an optional one from the "Accessories" tab on this item page.
By Melissa from MA on December 23, 2016
Can the louvers be purchased separately for this fireplace DVL33in33N? I'm planning to use this fireplace without the thick 6" surround and tile it in but need access to the controls on bottom. See photo - the bottom of the fireplace is where I'm wondering if I could connect a louvre.
By Will M. on December 23, 2016
Answer:Please provide clarity as the Loft series of direct vent fireplace inserts feature a louver-less design, so there would be no louvers to offer separately.
By John from Chicago, IL on September 5, 2015
I am interested in purchasing this Empire Loft vent-free zero-clearance gas fireplace with millivolt controls. Do you have pictures of the three different decorative fronts? What does the description mean be "zero-Clearance"?
By Will M. on September 8, 2015
The decorative fronts can be seen here
Zero clearance simply means that this is a fireplace that can be framed into a chase with combustible framing materials.
By Victor from London, Ontario on June 7, 2014
Where can I see what the different decorative fronts look like with this unit?
By Tyler M. on June 9, 2014
You may see all the front options for this fireplace on pages 42 and 42 of the owner's manual
By Larry Parks from Chattanooga, TN on December 19, 2016
I am a general contractor who installed an Empire VFL20IN32N about six years ago for a customer, and the unit is not working. I suspect it may be the battery in the receiver (remote lights up and battery appears okay) but I do not have any paperwork or tech data on the product. Can you get me a PDF of the manual, so I know where to look for receiver and batteries in it please?
By Will M. on December 20, 2016
The manual for the fireplace is located here
, but we do not know which optional remote was purchased along with the fireplace. I suggest contacting the original dealer for this information if the hearth system was not purchased through our company. If it was, please provide the original order information or any information that may be helpful in locating the original order.
By Jackie from Elmont, NY on October 6, 2013
Is this a complete fireplace system? Or is it just a fire box?
By Collin C. - NFI Master Hearth Professional on October 6, 2013
Answer:This is a complete, ready to install system with the burner included. Only the fuel type and decorative front must be selected to complete the unit and checkout.