By Stacey from Washington, DC on February 14, 2015
Can you describe the difference (benefit) between a tempered glass front and a decorative glass front?
By eFireplaceStore on February 16, 2015
Answer:The glass used in all of the decorative fronts for this model are tempered. However, the glass front with the black border is a solid piece of glass, while the other design uses a mostly metal perimeter with a small glass panel in the center.
By Eleni from Philadelphia, PA on March 18, 2013
Can I put a flat screen TV above this unit?
By Tyler M. - NFI Certified Specialist on March 19, 2013
Answer:The manufacturer does not recommend installing a television above this unit. As a vent-free unit, heat will pour out of the opening directly above the fireplace, potentially damaging any electronic device.
By Elene from Philadelphia, PA on March 3, 2013
CAN THIS BE USED AS A SEE THRU FIREPLACE
By Magan B. on March 4, 2013
The See-Through Loft
is available in direct vent only. There is not a vent free see through version.
By Stacey from Washington, DC on February 8, 2015
I am interested in the VFL20IN3210. I am more interested in the "looks" than the heat. I do not want to have the glass front with the openings at the top and bottom. Do I order the tempered glass option? Also, do I have options for decorative tops for this model? Lastly, I do not see anything in the Empire installation manual that suggests you should not have any TVs or other appliances above a VF unit other than flammable products. If I build out a framed box like the picture attached, and I meet the mantel clearances, a TV above this unit should be fine, right?
By eFireplaceStore on February 9, 2015
Answer:For your installation, you will likely want to use the "black metal frame with glass panel", as it projects less into the room. The tempered glass front is what is shown in the image, but the front projects 4 19/64 inches into the room and is open at the top and bottom. The metal frame projects only 2 1/4 inches and has smaller openings. Unfortunately, there are not any decorative tops for this model.
When it comes to a vent free fireplace, it is highly recommend to install any televisions with a mantel shelf between the unit and television or with the television recessed into an alcove. Heat from a vent free unit can damage the television very easily, so precautions should be taken to divert the flow of rising heat.
By Melody from Ocean City, MD on April 25, 2015
We installed this amazing Empire Loft fireplace two years ago and absolutely love it! Our gas comes directly into the home by pipe like natural gas but it is propane. We received word today that our area is switching to natural gas starting in the summer. Is there a conversion kit for this unit?
By Brennan W. on April 27, 2015
Answer:Unfortunately, because this is a vent free unit, there is no available conversion kit. We apologize for the inconvenience.
By Jason from Little Rock, AR on September 27, 2015
Is there a two-sided version of this Empire Loft vent-free zero-clearance gas fireplace with millivolt controls?
By Will M. on September 28, 2015
The manufacturer offers a see-through version in direct vent,
but not vent free.
By Joe from Hiawassee, GA on November 14, 2014
I want to order the accessory crushed black glass. Is one "unit" the correct quantity?
By eFireplaceStore on November 14, 2014
Answer:A single package of the glass weighs 2.5 pounds and covers approximately 1 square foot. For this model, the glass can be spread in a thin layer and you will have full coverage, however a second package will give a fuller appearance.
By allen meglin from savannah, ga on March 17, 2012
I would to install this in my bedroom. What would i need to order to have everything i need?
By Tyler M. - Fireplace Specialist on March 19, 2012
Answer:Once you select a gas type and a decorative front on this page (below the pricing information), you will indeed have everything required for this fireplace to go in your bedroom. However, please note there are several items in the "Accessories" tab that may interest you, such as a remote control or a blower.
By Jason from McKinney , TX on October 25, 2016
Is there any catalog that could be sent to me regarding your product?
By Brennan W. on October 26, 2016
Answer:Unfortunately, we do not have a catalog. All of our products are only listed on our site.