By Vicki from Consecon, Ontario on December 17, 2013
I have an electric fireplace. Is it possible to convert to natural gas?
By Collin C. - NFI Master Hearth Professional on December 17, 2013
Answer:Electric fireplace manufacturers produce their inserts and mantels specifically for use with one another. Because of this, the extra clearances needed to fit a gas fireplace are simply not there.
By pam from Buffalo, NY on October 30, 2012
I have an existing fireplace opening, width 26" x height 20" x depth 12". Do you have any ventless gas inserts to fit this?
By Tyler M. - Fireplace Specialist on October 30, 2012
Unfortunately, none of our full-bodied vent-free inserts will fit, as the smallest ones we sell (like this Innsbrook) require just a bit more than the 12" depth you have.
You may want to consider a 16"/18" ventless gas log set instead. Please see our selection of ventless gas logs
By Jane from RI on August 18, 2013
Can this be installed on a slab home?
By Collin C. - NFI Master Hearth Professional on August 19, 2013
Answer:The type of foundation for this particular insert to be used will not be an issue. The insert must be installed into a properly built masonry fireplace or a manufactured fireplace that has been approved to use a manufactured insert. As long as you have one of the two and the sizing meets the minimum requirements for this insert, the installation can proceed.
By Rocky from Amanda, Ohio on November 29, 2012
I have an existing mantel and and want to replace the existing insert.The existing insert has a flange that butts up against the opening. Would your product do the same?
By Kevin E. - Fireplace Specialist on November 29, 2012
Answer:Indeed, any of the three listed surrounds will serve to bridge the gap from the body of the insert to the face of your fireplace.
By Patrick from New York on August 2, 2012
Is there any special venting this unit requires? Is there state laws regarding installation and venting. I have a fireplace opening.
By Collin C. - NFI Master Hearth Professional on August 2, 2012
Answer:Vent free inserts, such as this product, do not require any venting to be installed. They are self contained units with no provision for a chimney and are designed to be easily retrofitted into a fireplace opening of appropriate size.
I do recommend consulting with local code enforcement to see if vent free appliances are acceptable for use in your area. Some states and cities do not allow these types of appliances.
By Mike from Portland, OR on October 1, 2012
Does this unit come with a glass front? Where do the exhaust fumes go?
By Tyler M. - Fireplace Specialist on October 1, 2012
Answer:No, the front frame assembly on this insert is a mesh screen, not a glass front. This is due to the vent-free nature of the insert: it needs room air for combustion and exhausts back into the room.
By Denny from Rockport, IN on December 2, 2012
Can I get a remote?
By Tyler M. - Fireplace Specialist on December 3, 2012