By Kelly from IL on July 28, 2013
Can I purchase the louvers that's in the picture? Or are they included?
By Tyler M. - NFI Certified Specialist on July 29, 2013
No, they must be purchased separately. The louvers shown in the item picture are the Empire Decorative Arch Louvers
, available in matte black and hammered pewter. You can see these in the "Accessories" tab on this item page.
By Sheila from Ashland, OH on October 3, 2014
How much does this unit weigh in the box?
By eFireplaceStore on October 6, 2014
Answer:This unit will arrive via freight carrier on a pallet. The approximate weight of the pallet and packaging will bring the shipment to 105 pounds. The unit itself weights 78 pounds when fully uncrated.
By Glenn Crew from Richmond, Texas on January 2, 2013
I am a general contractor and installed this unit for a customer over one year ago. The unit had been working great but now it will not light. I have checked the LPG pressure to the unit and all is within guidelines. The unit makes the beeps as it did prior but does not light. Just before it stops the consistent beeping it makes three quick beeps. It appears the unit is not getting gas. Is the millivolt defective?
By Tyler M. - Fireplace Specialist on January 3, 2013
Answer:Per the manufacturer, the beeping is an indicator that the four AA batteries in the remote receiver box need to be changed.
By Gina from Atlanta, Ga on March 17, 2014
I am trying to determine all of the accessory items I would need to order to have a complete kit for inserting this item in to an existing fireplace. It appears that in addition to this item I can also purchase the empire sh-1 fireplace shroud and the empire df-28-lbl surround with glass panel. Do I also need a bottom cover? Is it necessary to purchase both the surround and the shroud?
By Tyler M. - NFI Certified Specialist on March 17, 2014
By Jeanne from Niskayuna, NY on September 23, 2012
Regarding delivery, what is meant by curbside and lift gate?
By Collin C. - NFI Master Hearth Professional on September 24, 2012
Answer:"Curbside delivery" means that the freight company making the delivery is obligated to bringing the shipment to the curbside of your home address. You would be responsible for taking possession of the item and providing the means to unload it.
"Curbside delivery with liftgate" service will ensure that a truck with a power gate will make the delivery and lower the item to the ground. This is recommended in situations where you will not have assistance to unload the item or it is being delivered to an address without a dock.
By Joe from Gurdon, AR on November 17, 2014
What is the model number of this fireplace? How does it compare to the VFP20IN33L 10N/P+S253BLM? Also, what type of thermostat control does this fireplace have?
By Will M. on November 17, 2014
By Greg from Santa Rosa, CA on February 11, 2014
Attached are 2 photos of the mantle that this would be inserted into. The dimensions of the mantle opening at the square point from the base to the bottom of the start of the archway are 32 3/4 W X 32 H X 13 3/4 depth.
If you could recommend a better option, please do. Do note that we have a natural gas input and that due to the nature of the space a ventless option would be best.
By Collin C. - NFI Master Hearth Professional on February 11, 2014
Answer:Unfortunately, this mantel will not be able to house an insert, as the insert is designed to be installed into an existing firebox and combustible material cannot be this close to an opening.
This mantel appears that is was designed to overlay a traditional fireplace, although a vent free firebox and logs could potentially be used. My only reservation is that vent free appliances are not legal for use in California.
By Dana from Durham, NC on September 29, 2014
Can I order a custom surround for this insert? My masonry hearth opening measures 29 3/8 inches high x 41 inches wide - I think the 6 inch three sided surround will be about the right width (43 inches) but just a little short to cover the height.
By eFireplaceStore on September 30, 2014
Answer:Unfortunately, the manufacturer does not offer the option for a custom or larger surround for this model. A custom surround or backer plate would have to be custom made by a local metal shop. I sincerely apologize for the inconvenience.
By Melody from Maryland on February 11, 2013
I have a 673 sqft. open area in my basement. Will this particular unit adequately heat my room?
By Tyler M. - Fireplace Specialist on February 11, 2013
Answer:Yes. The Btu rating on this insert is 28,000 at its highest setting, and this can heat approximately 800 square feet.
By Patrick Hoyne from Bellmore, New York on September 26, 2012
I have a conventional large chimney. Do I need a liner? If so, do I need rigid pipe or DuraFlex pipe? Finally, what diameter pipe is needed for an enclosed gas insert?
By Tyler M. - Fireplace Specialist on September 27, 2012
Answer:This is a vent-insert, so no venting of any kind (liner, pipe, etc) is needed.
By Patrick Hoyne from New York on September 26, 2012
Does the enclosed gas insert include glass door?
By Tyler M. - Fireplace Specialist on September 27, 2012
Answer:No. Since this is a vent-free unit, it will need to utilize room air for combustion. As such, there is no glass door on the unit nor is one available. The insert does come with a safety screen.
By Cynthia from Fresno, CA on February 25, 2013
It says in the product description "convenient remote-ready millivolt controls." What does that really mean? Does it come with a remote or is it just remote ready, and I have to buy it separately? Is this the total package I need or are there extras I need to buy to get this insert installed and running? Can you tell me if I will need to order other parts?
By Collin C. - NFI Master Hearth Professional on February 25, 2013
Answer:The "remote ready" description does indeed indicate that the unit can work with a remote or wall switch. However, it is not included in the price of the unit and must be added separately. The unit can work without this type of control, if one is not added immediately.
The necessary components to complete the installation are a surround and vent kit. The available surrounds for the unit can be seen under the accessories tab on the item page. Likewise, the venting kits can be seen under the Venting Components tab above. The vent kit needed will depend on the length of your chimney flue.
By Annette from Augusta, MI on January 25, 2013
How do I know if I need a shroud?
By Tyler M. - Fireplace Specialist on January 25, 2013
The SH1BL shroud
is only needed when the surround that you choose for this Innsbrook insert does not cover your existing fireplace opening.
By Rhonda from McDowell, KY on October 19, 2014
I have an electric fireplace built into my double wide trailer. Can I have this removed and a gas insert fireplace installed to replace the electric one?
By Will M. on October 20, 2014
As long as this is not prohibited by local codes and the appliance is approved for use in a mobile home, this is acceptable. This particular fireplace is approved for use in mobile homes. You can view our entire selection of mobile home-approved fireplaces here.
By Gina from Atlanta, Ga on March 12, 2014
I'm curious if this fireplace insert is suitable for use inside of an existing brick surround. I am also wondering if there are any parts that must be purchased along with this time to install it ( front cover, installation items, etc) Finally, I am curious about the different kids of controls available.What are millivolt controls?
By Collin C. - NFI Master Hearth Professional on March 12, 2014
Answer:This insert can indeed be installed into an existing masonry fireplace enclosure. The unit is complete, save for the appropriately sized surround that must be purchased with the unit to cover any additional space between the brick fireplace and the edges of the unit.
The millivolt version of this unit allows you to utilize a hand held remote or a wall mounted thermostat. A simple on/off switch is another option. The model that uses hydraulic thermostat controls does not have an option for these controls. Instead, it has a built in thermostat that can be used to control temperature. The thermostat can be set at the beginning of operation and the insert will modulate to the temperature set point.