By Dan from Drums, PA on March 11, 2015
Does this fireplace have a standing pilot or does the pilot work off of the remote and only come on when you turn it on?
By eFireplaceStore on March 11, 2015
Answer:This model utilizes a standing pilot system and is among the most reliable of the vent free units we offer.
By Angela from DE on September 25, 2015
Does this Empire Vail Premium vent free propane fireplace come with a remote control?
By Chris C. on September 25, 2015
By Lee from Powhatan, VA on August 22, 2014
How much clearance is needed on the sides of the front of the fireplace during installation?
By eFireplaceStore on August 22, 2014
Answer:This unit has an overall front width of 34 inches, with a framing width requirement of 34 1/2 inches. This puts the required clearance at 1/4 inch on either side for this model.
By Kevin from PA on September 26, 2015
Do I need a separate regulator for the outside of this Empire Vail Premium vent-free propane fireplace?
By Will M. on September 28, 2015
Answer:Like all propane hearth appliances, a secondary regulator will be needed to reduce the inlet pressure to between 11"-13" w.c.
By cheryl from Maine on January 11, 2013
Do you carry propane fireplaces that can be viewed from front and back?
By Collin C. - NFI Master Hearth Professional on January 11, 2013
We do carry several models of vent free fireplaces that are constructed in a "see-through" configuration. One unit that is from the same Empire Vail product line is the Vail Premium Vent-Free Propane See-Thru Fireplace - 36 Inch
. While the picture depicts a peninsula model, this unit will arrive as a see through version with both short ends closed.
By Barb from Houston, TX on September 12, 2014
Does this mean you have a firplace that burns propane (32,000 BTU's) without venting? Sounds unbelievable. Please explain.
By eFireplaceStore on September 12, 2014
Answer:Vent free fireplaces can be an excellent alternative to a vented model, but there are many factors to take into account before deciding if one is right for you or not.
The technology is not all that different from a gas range. The burners in a vent free unit are precisely engineered to use very small perforations or lanced ports in the burner tube. As such, the gas flow is divided into a large number of small jets, allowing complete combustion of the fuel to occur. The log sets that are used in these systems are notched and include mounting pins so that they can only be set up one way. The assembly does not interfere with the flame pattern, allowing the flame to burn cleanly, without producing soot.
The system works well in larger rooms, with good air quality and plenty of ceiling height for circulation to occur. Vent free systems are not recommended if any of the following applies to you:
1. Your home has pets or is frequently dusty.
2. The room you plan on installing the unit into is less than 10 x 10 and is not directly open to an adjacent larger space.
3. Your home is prone to dampness or high relative humidity.
4. Your home is new or newer and extremely well insulated.
Any of the above scenarios do not bode well for a vent free unit. Dust and pet hair can can be pulled into the unit and burned off, creating an unpleasant odor and leaving a film on interior walls. Smaller rooms become stuffy and tightly insulated homes cause issues with oxygen depletion. Damp homes can develop condensation on windows, as vent free fireplace release moisture as part of their operation.
If none of the above describes your installation, a vent free unit may be an excellent source of supplemental heat.
By DEAN OPBROEK from idaho on January 10, 2012
Do ventless propane fireplaces cause a film on the windows?
By Collin C. - NFI Master Hearth Professional on January 10, 2012
Answer:Whether or not a vent free appliance will create a film depends largely on the air quality and volume in the home.
If the appliance is burned in a humid environment, it can cause a gradual buildup of condensation on the glass which will dry and leave a film. Also, if the appliance is burned in a home with a good amount of dust or pet hair, a fine film can result on windows as well.
Generally, these are the only conditions that will cause this issue. Vent free fireplaces that are burned in a large, open area or in a home with good air quality will not cause this issue.
By Alec Buckner from Saint Charles, MI on February 14, 2013
My fireplace is giving out an odor.
By Tyler M. - Fireplace Specialist on February 14, 2013
Answer:Odor emitting from a vent-free fireplace system is not uncommon, especially the first few times the fireplace is lit. Any manufactured gas fireplace system will have a curing process that takes several hours of burn time to complete. Moreover, some vent-free customers will be able to smell the gas burning even after this process is complete; this depends on each individual's sense of smell.