By Alex from Orland Hills, IL on August 22, 2015
Is there anything else that is needed to complete this Empire Vail premium vent-free natural gas see-thru fireplace besides the log set? Will I need to buy a controller to turn it on or is that included?
By Will M. on August 24, 2015
Answer:Aside from the separately purchased LSU24RR log set that is required to complete installation, the optional remotes can be viewed under "Popular Accessories for this Item" on the product page for the item in question.
By Hannah from Houston, TX on September 2, 2015
I am need of a double sided 36 inch gas fireplace for the exterior of our home on a covered patio. Is this Empire Vail Premium vent-free natural gas see-thru fireplace OK to use outside? Also, if we wanted one that did require a vent/chimney, do you have one that you could recommend?
By Brennan W. on September 2, 2015
By Penny from Oriental, NC on May 24, 2015
Can this Empire Vail premium vent-free gas see-thru fireplace be used with propane?
By Brennan W. on May 26, 2015
By Tom from Gordon, WI on January 24, 2014
What is this item's BTU rating?
By Collin C. - NFI Master Hearth Professional on January 24, 2014
Answer:This unit has an input rating of 38,000 BTUs, with virtually no energy loss, due to the vent free design.
By Dave from Colorado Springs, CO on April 25, 2013
How much heat does this fireplace produce? Is it enough to heat a basement room?
By Collin C. - NFI Master Hearth Professional on April 25, 2013
Answer:Vent free fireplaces are by nature the most efficient hearth appliance on the market today. As such, they do offer a substantial amount of supplemental heat to a room. The BTU output of this unit would allow you to heat approximately 1,000 square feet, as long as the unit is centrally located in the space and there is some form of air circulation employed.
By on October 17, 2011
I'm looking for a see through fireplace that can be placed in a wall between the living room and kitchen so a view of the fireplace is seen from both the living room and kitchen, but also can be placed next to a gas stove/oven. Can this item do this? If not, is there a see through fireplace that can under these circumstances?
By Customer Service on October 17, 2011
Answer:This fireplace can indeed be installed in the manner you want, but you do need 9 inches of clearance on either side of the fireplace before your next appliance. The fireplace would need to be installed flush with the walls on both sides as well. It is also strongly recommended that you look carefully at the manufacturer's recommended clearances which are listed in the owner's manual, which you can on this item page. Be sure to look at the sections of that manual that pertain to the item number you inquired about, because that manual is used for both see-through and peninsula models.
By Fred from Columbia, SC on March 21, 2017
Are glass doors (both sides) available for this model? I have an indoor-outdoor configuration where I would like to use this, but obviously I cannot do so if the separate sides cannot be closed off in some manner.
By Tyler M. on March 22, 2017
Answer:No glass doors are available for this model and it is not suitable for an indoor/outdoor installation configuration.
By Lisa from Jonesboro, Georgia on January 5, 2014
Can any manufacturers log set/ burner/ blower combo be used for this unit as long as it fits to size?
By Tyler M. - NFI Certified Specialist on January 6, 2014
By Nathan from Knoxvile, TN on August 19, 2014
We want to place a peninsula ventless gas fireplace between the new master bath and new master den so both areas can benefit by it. The square footage is approx 400 with an open 4' connection into a 13' x 14' area which is connected to the master bedroom by a 4' opening. Is this area too small for this idea?
By eFireplaceStore on August 19, 2014
Answer:Based on the description of the space, it could physically support up to 64,000 BTUs of appliance input. This is assuming there are 8 foot ceilings in the area. However, I would like to verify the purpose of the space. The term den does not usually pertain to a sleeping room, but your description of the area makes it seem like it may be just that. If it is, a ventless appliance would not be the way to go. Instead, a direct vent appliance would be the better choice, as this would eliminate the possibility of oxygen deprivation.