By Duane on November 9, 2012
Can I still get heat from a natural gas fireplace if the electricity goes off?
on November 9, 2012
Answer:We have numerous natural gas units in both direct vent and vent-free that will indeed function in the event of a power outage. These are fireplaces that have a millivolt ignition system. This pilot system has a small flame that generates power for the unit's gas valve to operate. As a result, they do not require outside power to operate and can be used in the event of a power outage. The only thing that would be rendered inoperable would be the optional blower (if applicable). Because of the amount of power the fan needs to operate, it cannot be used during a power outage.
Please let us know if you have any additional questions.
By Kitty on November 9, 2012
Hello, I have a FMI fireplace remote which has quit working. We tried replacing the battery, but no help. Can we get a replacement?
on November 9, 2012
Answer:We do indeed carry numerous replacement remotes compatible with FMI products. In order to make sure I suggest the correct replacement remote, I will need to know the model number that is listed on the back of your current remote. Also, just to ensure you have eliminated all options, I would like to ask if you have checked the batteries in both the remote and the receiver in the fireplace.
Also, most remote systems have a small "learn" button on the front of the receiver. This button must be pushed and the on or off button pushed on the remote itself, in order to have the remote and receiver sync back up to one another. If you have performed these functions to no avail, then the remote may indeed be defective. Please advise at your convenience.
By Clovis on November 9, 2012
Can your fireplace be installed under a covered patio with 2 open walls? If so, what are the problems that might come up in the future?
on November 9, 2012
Answer:Only fireplaces that are specifically designed for outdoor use can be used outside. Standard fireplaces simply cannot withstand the elements and increased humidity in an outdoor application.
By Cynthia from LA, CA on October 10, 2013
I have a regular fireplace with a tubular grate for hooking up to a fan. All the blowers I see seem like they just blow air from inside the fireplace out into the room. Can you help me find the glass door/blower to transfer heat from the tubular grate?
By Collin C. - NFI Master Hearth Professional on October 11, 2013
Answer:Every tubular grate heater that we offer comes with the blower assembly as a specific part of the system. The blower housing for the Stoll heaters we carry have a square plate that mounts to the side of the grate housing and forces heated air out of the grate.
By Joe from Prescott, AZ on January 24, 2013
Do you have outdoor wood burning fireplaces that can be viewed from both sides?
By Tyler M. - Fireplace Specialist on January 24, 2013
Answer:Unfortunately, no. The see-thru woodburning fireplaces that we sell are not stainless steel and not suitable for use outdoors. We apologize for this inconvenience.
By Carm from Roswell, GA on March 7, 2013
I have a FMI Elite Series vented decorative gas appliance fireplace with a glass door that does not open. I would like to convert it to a non vented fireplace with non vented logs. Is the firebox able to accommodate this type conversion. In the manual, it clearly states not to burn the unit without the fixed glass in place. I currently have gas logs and natural gas.
By Collin C. - NFI Master Hearth Professional on March 8, 2013
Answer:The unit is a direct vent type of fireplace and is specifically designed to operate with the venting in place. I do not recommend trying to convert the unit to a vent free application. The unit is tested and listed only for use as a vented appliance and the additional heat the firebox is subjected to from vent free logs could cause overheating. Also, the burner of most direct vent appliances is an integral part of the unit and cannot be swapped with another type of burner.
My recommendation is to select a vent free fireplace or firebox that has similar dimensions to the unit you have and replace the current unit. This would guarantee safe operation.
By Krisy from Hilo, Hawaii on November 21, 2013
I'm looking for a mesh screen for an FMI Woodburning fireplace Model Belair 42 MC. The screen size is 24" x 42" and black. Can you help me?
By Chris on November 21, 2013
By John from Little Rock, Arkansas on October 21, 2013
I have a GL850/P or 850 e/WP and it is vented. I was wanting to put in a set of vent free logs and wanted to know if that is going to be OK? If so, how can we plug the vent opening in the box?
By Chris on October 22, 2013
Answer:I show that the FMI GL850 fireplace is a direct vent fireplace. You would not be able to safely install a vent free log set into this fireplace.
By Whipp from Valencia, CA on January 5, 2014
I would like to remove my zero clearance wood burning fireplace and install an FMI direct vent in its place. Can I use the existing vent?
By Collin C. - NFI Master Hearth Professional on January 6, 2014
Answer:Possibly, but it will depend on the brand of fireplace that is existing and the type of chimney pipe it uses. There do exist some adapter kits that allow air cooled Class A chimney to be converted to a direct vent application.
By Linda from Modesto, CA on December 17, 2013
My friend just bought a new home that has your fireplace (V) TC36NE and when it is on it just looks like burning embers. You have a fairly tall log set but the flames do not even reach the bottom log. I took the screen off to see the inner workings under the fireplace and would like to know if there is a dial or something that allows you to adjust the flame height?
By Collin C. - NFI Master Hearth Professional on December 17, 2013
Answer:Unfortunately, Vantage Hearth did not produce the electronic ignition version of this unit with a flame height adjustment. The unit is simply off and on only. While these units do have a lower flame pattern, the flames should reach the middle of the log set. It is possible that the gas pressure to the unit is out of specification or the air adjustment needs to be opened further. Are the flames mostly blue as well? Please advise.