By Mark Weber from Butte, MY on January 17, 2017
Could I see a video of this unit working?
By Brennan W. on January 17, 2017
A video of this unit in operation can be found here
By Kemp from Richmond, VA on December 5, 2016
Are there any pictures (or a video) of the fireplace on?
By Will M. on December 6, 2016
You are able to see both images and a video of the coal basket in operation here.
By Lou from Red Lon, PA on November 16, 2014
Does this require my damper to be open when in use?
By Kevin E. on November 17, 2014
Answer:This item is designed for use as a vent free hearth appliance. Therefore, it is approved for use with the damper closed. However, if you are using this unit as a decorative vented appliance, the damper would need to remain open.
By John from Jersey City, N.J. on August 31, 2012
Where is the gas connection on this unit?
By Collin C. - NFI Master Hearth Professional on August 31, 2012
Answer:As you face the burner in the fireplace, the gas inlet and valve for this burner assembly are located on the right hand side.
By Carol Rich from Brockport, NY on March 18, 2012
What is the height of the front drawer looking portion of this insert? Is the 2nd layer of coals elevated from the first layer? Is is possible to purchase and use additional coals to give the appearance of a stack of coals?
By Collin C. - NFI Master Hearth Professional on March 19, 2012
Answer:The second burner tube is elevated slightly above the first tube, as shown in the picture. There is a 1" difference in height between the two tubes. The overall displayed height of the burner is measured from the base to the top of the coals on the back burner.
The approximate height of the burner "drawer" is 6". There is not a way to add any additional coals to this vent free burner. Due to the dangers of flame impingement, it is necessary to place the coals just as they are shown in the photo. If this is not done, sooting and the release of carbon monoxide can result.
By Denis from CO on November 11, 2013
Does this work during a power outage? How does the remote work and does it require power?
By Chris on November 11, 2013
Answer:This unit will indeed operate during a power outage as it requires no electricity to operate. The remote control only requires batteries to operate and never requires the use of electricity.
By Bryan from Maryville, TN on November 8, 2014
Is 15k the burner at its lowest temperature and it will go up to 40k on its highest setting? I have a 17 inch wide fireplace. Does this unit require much clearance on either side if I want a 16 inch unit?
By eFireplaceStore on November 10, 2014
Answer:The unit is indeed variable between the 15k BTU low range and 40k BTU high range. The manufacturer does not call for any additional width beyond the 16 1/2 inch physical dimensions. As such, it can be installed with minimal to no clearance in smaller fireplaces.
By James from Kingstree, SC on December 24, 2014
Would the 16.5" set fit in my 20" width fireplace opening or would the 13" set be better for me?
By eFireplaceStore on December 24, 2014
Answer:As long as your fireplace is a consistent 20 inch width from front to back, this 16 1/2 inch set will fit just fine for your application. If the firebox has any taper toward the back, the 13 inch version will be a better choice.