By David from Clarksville, TN on December 6, 2013
We actually have a fireplace basket that looks identical to the one pictured in the installation instructions for this burner. Our burner has disintegrated over time and needs to be replaced. We had a remote control unit. Can you tell me if our remote control would work with this burner? I would appreciate your thoughts or advice.
By Collin C. - NFI Master Hearth Professional on December 9, 2013
Answer:This unit uses a Maxitrol modulating gas valve, meaning that it is equipped with a small servo motor that turns the flames up slowly from fully off to fully on. If your current remote is operated by holding the "on/hi" switch and you can hear the motor operating, the system is the same and the current remote could be used.
By Rachel from New York on September 23, 2013
Can you please recommend coal inserts for the two fireplaces pictured below?
By Collin C. - NFI Master Hearth Professional on September 24, 2013
I will be happy to recommend products for your needs. It appears the original basket fronts are in good condition, so a burner assembly and coals are the only items that would be needed. Are the chimneys for the units in good condition? If so, the first burner that you are currently viewing would be a good choice.
The second unit is small enough that only our vent free burner could work. The item is the Rasmussen Vent-Free Natural Gas Burner with Realistic Coals - 13" - C9A-SE-N
By David from Clarksville, TN on December 13, 2013
Thank you for answering my last question. I had another question about the dimensions. Regarding the height of 12", is that from the bottom of the unit to the top of the coals as shown in the picture? I've attached a picture of my grate. It is 17" wide at the front x 8" deep by 12" wide across the back. The front plate, which I took off, is 3 3/4" tall. I think the burner I'm looking at will fit, but I wondered how high it would sit in my grate? Do you think the calls would sit abnormally high in the grate given the dimensions I've provided? I've also attached pictures of the remote I have to see if you can tell if it will work with your unit. Can you help me?
By Collin C. - NFI Master Hearth Professional on December 16, 2013
Answer:I appreciate the photos. I did verify with the manufacturer that the listed height of 12 inches is the overall height. The burner itself stands approximately 5 inches in height. As such, the coals would be piled a bit higher than the basket, but it is not uncommon to see this. Artificial coal baskets are actually designed with the coals 3 to 4 inches taller than the brim of the basket.
The photos of your Skytech remote confirm that it is a 1001 model, which is a basic on/off remote for millivolt valves. Unfortunately, it will not work with the modulating valve in this system. The accessory remote would need to be purchased to control it remotely.
By Pat from West Bountiful, Utah on August 14, 2012
Are the coals ceramic or concrete?
Is a remote control available? At what cost?
Will one remote operate two units?
What type of igniter does this unit have? With a remote?
By Collin C. - NFI Master Hearth Professional on August 15, 2012
This coal burner uses ceramic coals that are formed as one solid assembly. There is a remote control
that can be used with this unit as well. The remote is only set up to operate one unit. While the receiver itself can technically be interchangeable between coal baskets, you must purchase two remotes to have two individual receivers as well.
This unit is equipped with a standing pilot ignition system. The pilot may be shut down if you are not planning on using the unit for an extended period.