By Ann from Traverse City, MI on September 14, 2013
Our electric fireplace is too small for the opening. Are there any materials that can fill in the extra spaces?
By Collin C. - NFI Master Hearth Professional on September 16, 2013
Answer:Typically, decorative surrounds and trim kits are offered by the manufacturer to cover any additional space that may exist between an electric insert and the fireplace opening. If you are able to provide the manufacturer name and model number of the insert, I will be happy to check availability of these components.
By Tonya from Acworth, georgia on January 13, 2013
I need a replacement part for an older wood burning fireplace with a gas starter. It is a rectangular bar that covers and distributes the flame when lighting logs. It measures about 12 inches long and about 3 inches wide. The one i have is very old,warped and rusted. It actually broke in half when cleaning out ashes. Please let me know if you have this part or where I might purchase locally.
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Do you happen to know if this log lighter was installed as part of the unit or was the rectangular bar a preexisting component? If the bar was part of the lighter, it is likely that the entire log lighter will require replacement. Please advise at your convenience.
By Ed lazorchak from Canonsburg, PA on November 21, 2012
When turning control knob from "pilot" to "on" there is a high gas surge which blows out the pilot light and shuts it down.
By Collin C. - NFI Master Hearth Professional on November 21, 2012
Answer:Per your description, it sounds as if the gas pressure being supplied to the unit is out of range. Does the unit have a regulated gas valve? If not, has a gas regulator been installed prior to the valve to step down gas pressure?
By Victoria from Atlanta, GA on November 26, 2013
We have a gas fire starter in our wood burning fireplace but I think we are missing a part. Attached is a photo of what we have. Can you tell us what part we need? Right now, when we turn the gas on and light a flame near it, the flame shoots out like a torch. What do you suggest?
By Collin C. - NFI Master Hearth Professional on November 26, 2013
Answer:Usually, log lighters use a burner pipe with perforations. The style you have is very rare, but it usually has a metal diffuser grid that helps to limit flame output. Unfortunately, we do not carry this item by itself. It would likely be best to replace the current log lighter with another item.
By Herb Harris from Grove City, Ohio on December 30, 2012
I have a 36" Majestic gas fireplace and it has a damper with several holes in it, in which the damper plate has insulation on it. The position of the damper can be either open or shut. My book that came with the fireplace doesn't show which position I should keep it in.
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:Typically, the damper would be left in the open position when operating the unit and closed once it has been shut down and allowed time to cool. Do you have the model number of the fireplace? I will be happy to check into this further once I have this information.