A definite 5. Ordering was easy, it came within a week and was packed well. My installer found it fairly easy to install and had one question that was answered promptly when he called this store. We are enjoying the Cheapeake CFX 24in Vent free Natural Gas Fireplace w/ Dark Walnut Cabinet. The fireplace is beautiful and the wood is very rich looking. The fire looks like a real wood burner. It is very well made and it heats our living room/kitchen area really well. We can turn our furnace down to 69 when we use the fireplace. Just in time for winter up here in Western NY. Thanks.
Pros:Good looking, heats excellently. Adds nice charm and coziness to room.