By sona nichani from Lincoln Park, NJ on July 12, 2012
Can you put this on a deck that is 10 feet up from the ground provided that you have the proper clearances from the house?
By Collin C. - NFI Master Hearth Professional on July 12, 2012
Answer:Yes. This will not be a problem, as long as the clearances that are specified in the owner's manual are maintained.
By Jerome from TX on February 17, 2017
Is there a cover for weather issues (rain and snow)?
By Will M. on February 20, 2017
By Annette from Cheyenne, WY on July 3, 2013
Is there a cover available for this?
By Collin C. - NFI Master Hearth Professional on July 3, 2013
Answer:Unfortunately, Napoleon does not offer a cover for this model of Patioflame heater at this time.
By Michael from UT on July 14, 2016
Do you sell the stone set that is surrounding the firepit in the picture?
By Chris C. on July 14, 2016
Answer:We do not sell the stone which is shown in the photo, but this slate could be sourced locally.
By Pam from Indianapolis, IN on January 11, 2015
is it safe to put the Propane gas tank underneath the fire pit ring to hide and then surround it with stone if I build this unit up with cinder blocks or brick?
By eFireplaceStore on January 12, 2015
Answer:This will be a safe configuration, as long as you provide a few air supply returns in the bottom of the enclosure so that the space containing the LP cylinder is ventilated. This will also improve performance of the fire pit itself.
By Chuck from Sidney, OH on October 8, 2013
Is there a control extension kit (valve and key) to extend out the side of the stones surrounding this burner? I need 14 to 16 inches. Also do you have covers for this type of outdoor fire pit?
By Collin C. - NFI Master Hearth Professional on October 8, 2013
Answer:This kit will come with an 18 inch flexible supply line and shutoff, but any further extension would need to be purchased separately. A key type gas valve could be installed to control gas flow if you like. Unfortunately, the manufacturer does not provide a cover for this item.
By Michael from South Carolina on January 14, 2014
I have a fire pit in the back yard built out of fire brick and stone veneer. It is approximately 20" high and 26" inside diameter. My questions are: can this kit be elevated inside the existing pit and how is the fire lit? I had a sleeve installed underneath the patio to allow for connection to propane and electricity.
By Collin C. - NFI Master Hearth Professional on January 14, 2014
Answer:It is most certainly possible to elevate the fire pit within the enclosure to suit your application. Cinder blocks can be used or a metal stand can be fabricated to an exact height. This unit must be lit manually with a lighter or match.
By Jeri from Port Angeles, WA on May 9, 2015
Who would install this Napoleon Patioflame outdoor firepit? Also, can this unit be operated with a remote control?
By Brennan W. on May 11, 2015
Answer:You would want to have this installed by a licensed plumber. This unit can not be operated with a remote control.
By Burt from San Antonio, TX on October 23, 2016
When burning natural gas, is the flame orange, like in the picture, or is it more blue?
By Brennan W. on October 24, 2016
Answer:You will indeed have an orange flame.
By Erek from South Windsor, CT on July 10, 2013
How long will this unit burn on a standard LP tank? How often would the tank need to be replaced?
By Tyler M. - NFI Certified Specialist on July 11, 2013
Answer:Per the manufacturer, a standard 20 lb propane tank would last about 6-8 hours.
By Denny from Atlanta, GA on October 9, 2013
I recently purchased this item and I was wondering if drilling additional holes in the burner assembly would increase the amount of flames emitted?
By Collin C. - NFI Master Hearth Professional on October 9, 2013
Answer:While this would technically create more flame, pressure would be reduced and the overall flame height would be smaller. The gas valve is only able to supply a fixed amount of pressure and the additional holes would simply create more outlets for flame, rather than taller flame.
By Nancy from Atlanta, GA on April 5, 2013
Can I get the rock surround shown with this fire pit? And what is the surround made of?
By Tyler M. - NFI Certified Specialist on April 8, 2013
Answer:The rock surround is not included with the fire pit; it is a custom surround made for this stock photo. Generally, you can find stones such as these for a surround at a local hardware store.
By Justin from Mount Wolf, PA on June 29, 2016
I just received this fire pit and was reading the manual and it states to not get wet. Does this need to be covered during inclement weather and what kind of damage could happen during rain storms? Also, are there covers made to protect this product if this is true?
By Chris C. on June 30, 2016
It is indeed recommended to cover the Pationflame when not in use or when rain, freezing rain, or snow is expected. If it is subject to these elements, it won't damage the Patioflame, but the life expectancy of the appliance may be shortened. Napoleon does indeed offer a cover for this model seen here
By Kenn from Stacy, MN on November 19, 2012
Could you please let me know how accessible the gas valve is for turning the unit on and off, if I were to surround it with stone as shown in the picture?
By Collin C. - NFI Master Hearth Professional on November 20, 2012
Answer:When surrounded with stone, as shown in the photo, a gap in the stacked stone would need to be left in order to place the manual on/off valve for easy access. It would also be possible to locate the gas valve in a nearby enclosure or floor covering, if the patio flame is on a raised deck as shown.
By Doug from Tyler, TX on November 4, 2013
For residential natural gas supply to this item, (for instance yellow poly) does it matter what the supply size is? 1/2" 3/4" or 1"?
By Collin C. - NFI Master Hearth Professional on November 5, 2013
Answer:For a run of up to 40 feet in length from the supply source to the firepit, a 1/2 inch nominal poly, copper, or iron supply line can be used. Any length of run over 40 feet will require that 3/4 inch line be used.
By Heidi on October 17, 2011
I want a custom gas fire ring for my deck . My question is how many btu's do I need to provide heat and also cant I put it on a trex deck?
By Customer Service on October 17, 2011
Answer:In terms of heating, the general rule for indoor applications is 35 BTU per square foot. If we apply this rule to your deck and refer to the NPL-GPF's ability to produce 60,000 BTU, we can assume that this heater is suitable as long as your deck is no bigger than approximately 1700 square feet (which is huge). Of course, this rule is not perfectly applicable to outdoor situations as decks are not enclosed spaces like indoor rooms are and indoor rooms are not generally subject to outdoor weather conditions as decks are. These cases being true, it is perfectly allowable and sometimes necessary to have an outdoor fireplace/heater capable of producing great amounts of heat. In short, the PatioFlame will produce more than enough heat for you and your guests on your deck.
These units are approved for installation on wood, stone, concrete and brick. They will also work safely on the manufactured surface of your Trex deck.
By David from Atlanta GA on January 14, 2013
I would like to elevate this pit slightly, maybe 24" off the ground using my stone surround. Will the pit need to be set up on something inside the surround? Or will it only work placed directly on the ground?
By Collin C. - NFI Master Hearth Professional on January 15, 2013
Answer:This pit can indeed be raised within the decorative surround. It is best to use cinder blocks or bricks to raise the pit. Cedar shims can be used on the underside of the blocks to level them if necessary.
By Bruce from Gibson City, IL on May 27, 2013
Does this unit have a regulator for flame height or an electronic starter?
By Collin C. - NFI Master Hearth Professional on May 28, 2013
Answer:This unit is configured for manual on/off control only and must be lit by a long match or barbecue lighter. Currently, Napoleon does not offer a variable flame or electronic ignition version of this product.
By Chad from West Monroe on April 27, 2014
I was wondering where the propane tank is located for this unit. Is it underneath or would I have to run a line?
By Collin C. - NFI Master Hearth Professional on April 28, 2014
Answer:This unit is small enough that it does not have provisions for an LP tank to be concealed inside. As such, a supply line would need to be routed from a ventilated enclosure nearby.
By John from Vienna, IL on April 11, 2013
I have a 500 gallon above ground LP tank hooked to my gas-burning, ventless logs in my indoor fireplace. Could I hook an outdoor firepit to this tank? Can I use the same regulator or would I need a separate regulator?
By Tyler M. - NFI Certified Specialist on April 11, 2013
Answer:The propane model of this Patioflame unit actually includes its own LP regulator, so you would not need to get your own. So, yes, you can connect this firepit to your tank using the LP regulator that is included.
By Quentin from Boston, MA on March 9, 2014
Can this unit stay outside in all types of weather? Should it be taken indoors during rain or snow storms?
By Chris on March 9, 2014
Answer:While this firepit is indeed designed to stay outside, it is recommended to cover or remove the firepit from the elements to lengthen the life of the appliance.
By Mary K from California on November 14, 2011
I would like a replacement log kit for this firepit. Do you offer this product?
We have the firepit itself. Prefer logs to river rocks.
By Tyler M. - Fireplace Specialist on November 15, 2011
Answer:We can indeed get the replacement logs for you. The part number is NPL-GL640. We do not have this listed on our website, so if you want to order, you will need to give us a call at 1-800-203-1642.
By Judith from Phoenix, AZ on July 20, 2014
What are the dimensions and weight of this product when packed for shipping?
By eFireplaceStore on July 21, 2014
Answer:Per the manufacturer, the packaging measures 21 inches by 20 inches by 15 inches. Shipping weight is 44 pounds.
By Joe from Nashua, NH on October 4, 2015
How long is the gas feeder hose of this Napoleon Patioflame stainless steel outdoor firepit?
By Brennan W. on October 5, 2015
Answer:The flexible stainless steel supply line and shut off valve extend approximately 16" from the side of the unit's outer housing.
By Karen from OH on April 15, 2013
How do I get the Napoleon Patioflame Stainless Steel Outdoor Firepit for natural gas?
By Tyler M. - NFI Certified Specialist on April 15, 2013
Answer:Simply select "Natural Gas" in the drop-down menu titled "Choose Fuel Type" under the pricing information, and you will receive a model ready for use with natural gas.
By Ken from california on June 3, 2012
I have a couple questions... where does the propane tank go...someplace under the base? What material is the stonelike base made of?
By Collin C. - NFI Master Hearth Professional on June 4, 2012
Answer:The propane tank for this unit can be mounted remotely, either below the deck the unit sits on or in a nearby cabinet enclosure. There is not room for the tank to be mounted in the base.
The unit in the picture is shown trimmed with slate, which would need to be purchase separately. The unit itself is constructed completely out of stainless steel.
By Jeremiah from Plattsburgh, NY on July 8, 2012
Could you tell me how long the propane hose is that comes with this unit?
By Tyler M. - Fireplace Specialist on July 9, 2012
Answer:The propane line that comes with this unit is 5 feet long.
By Collin C. - NFI Master Hearth Professional on July 9, 2012
Answer:The flexible stainless steel supply line and shut off valve extend approximately 16" from the side of the unit's outer housing.
By Edith from Redwood, CA on July 3, 2014
Do you have a cover to fit over this fireplace? Ours will be a mess due to needles and leaves, etc. a blue tarp would be very ugly as seen from our house.
By Will M. on July 3, 2014
By Nancy from Mt Uniacke, Nova Scotia on March 28, 2014
If used on an open space on the ground, could you burn real logs on top of the ones included?
By Collin C. - NFI Master Hearth Professional on March 28, 2014
Answer:Unfortunately, no. This unit and the ceramic log kit are not designed to be able to deal with the weight and the heat of a true wood fire. This model is for gas operation only.
By Betsy from Kingman, AZ on December 28, 2013
Will the blue glass media kit work with this firepit?
By Collin C. - NFI Master Hearth Professional on December 30, 2013
Answer:There is not an issue with using the blue glass media to supplement the lava rock that is supplied with the Patioflame. However, the glass can only be used to accent the unit and cannot be used to replace the logs or cover the burner in any way.
By Joel from Allentown, PA on October 4, 2012
Does this model come with automatic-light push button or remote controls?
By Kevin E. - Fireplace Specialist on October 4, 2012
Answer:This unit features only manual control. A lit match must be placed near the burner ports before the gas valve is slowly opened to allow the unit to light.
By Nick from Iowa on August 7, 2014
For a residential NG install, I have to run a supply line 70+ feet. If I use 3/4" black iron pipe to a termination point on the side of my house, can I use 3/4" CSST flexible pipe to connect to the included flex line? Also, it seems that the included flex line is already much smaller than 3/4" pipe (3/8" perhaps). Doesn't that defeat the purpose of running 3/4" pipe the rest of the way?
By eFireplaceStore on August 7, 2014
Answer:You can indeed switch from black iron piping to CSST and ultimately to the flex line, as all of the systems use standard NPT and flare fittings. The flex line will indeed be much smaller, but it is not an issue because of the relatively short run it is traversing. The need for the 3/4 inch line has to do with supplying enough volume of fuel to the fire pit. Because the volume of gas is there, the 3/8 line is able to draw from that 3/4 line without an issue with depletion. Supply volume decreases with length, hence the reason the 3/8 inch flex line is very short.
By Blair Stancliff from Louisiana on November 29, 2016
I am looking at this outdoor firepit, but where is the fuel source for the pit?