By Donald from Ontario, NY on March 15, 2013
I own a Napoleon GVF30 Vent Free Gas Fireplace which I purchased and had professionally installed. I have a problem keeping the unit on for more than a few minutes
I have had several service calls and thermopile replacement but nothing seems to help. I have opened windows to let air in and it still does not stay on.
By Collin C. - NFI Master Hearth Professional on March 15, 2013
Answer:If the thermopile was replaced with a correct millivoltage unit and millivoltage was verified at the valve, the next thing I would check would be gas pressure at the valve. Improper gas pressure could be an indicator of a problem.
By Phyllis from Unionville, VA on January 24, 2016
How many square feet will this Napoleon fireplace heat?
By Brennan W. on January 25, 2016
Answer:This unit can heat around 900 square feet.
By Janet from Marion N.C. on January 28, 2013
This units description says it comes with realistic phaser logs? One of the other questions was the same and you said they are sold separately. Why are they mentioned in the description as included ?
By Tyler M. - Fireplace Specialist on January 28, 2013
Answer:We apologize for the confusion; the logs are indeed included with this vent-free fireplace system. The answer I believe you are referring to lists the included parts with this item, which are the firebox, the burner and the log set. The mantel and upper wall cabinet shown in this picture are not included.
By Pam from Longview, TX on July 28, 2013
Does this price include the mantel etc. or is it just the insert?
By Tyler M. - NFI Certified Specialist on July 29, 2013
By Mrs. B. Thompson from Natchitoches, LA on February 18, 2013
Can you please show me what is actually included in the price? I am confused. I was thinking all of this was included. It is gas, isn't it? I wouldn't have to have electricity to run it .
By Tommy H. on February 18, 2013
Answer:This includes the firebox itself, the burner, and the gas logs. You must choose which set of louvers you want from the drop down menu, which will add to that price since they do not all have the same cost.
You do not need electricity to operate this unit unless you purchase a blower.
By Jeffrey from Coker Creek, TN on July 12, 2015
How heavy is this Napoleon GVF36 Vent Free gas fireplace?
By Will M. on July 13, 2015
Answer:The published weight for this item is 91 pounds.
By Kathy from Plymouth, MA on April 8, 2015
Can this Napoleon fireplace be used outdoors in a covered area?
By Brennan W. on April 8, 2015
Answer:This fireplace is not approved for use outdoors.
By Greg smith from Toms River, NJ on December 5, 2012
Does the price include what we see in the picture: firebox, mantel, surround?
By Tyler M. - Fireplace Specialist on December 5, 2012
By on October 17, 2011
Hi, does this price include the mantel? Is white the only color available?
By Customer Service on October 17, 2011
Unfortunately, the price on the Napoleon GVF36 fireplace does not include that mantel in the picture. That mantel is available, and you can see it and other Napoleon mantels that can be used with this fireplace at the following link:
Wood Fireplace Mantels
Once there, look at the left-hand side of the page under the search options, and, under "Brand," click "Napoleon." This will show you our selection of Napoleon mantels, some of which will work for this fireplace. On each mantel's page, you will see an option for "Fireplace Model," and, if you see "GVF36" as an option, it will work with this fireplace. As you will see, there are other colors available besides the white.
By Greg from Uniontown,PA on December 18, 2011
I would like to frame in and use artificial stone to create a fireplace i a new house under construction. Is the GVF 36 Propane suitable for this purpose? I would add louvres, blower w/ thermostat and a remote. Is anything else necessary to complete the installation?
By Kevin E. - Fireplace Specialist on December 19, 2011
Answer:Indeed, it is. That installation would work well for Napoleon's GVF. Because this unit is ventless, the accessories you mentioned are really all that are needed.
By Claudette from Fort Smith, AR on October 29, 2012
We had our GVF36 installed today. Is the pilot flame supposed to be about 2-3 inches long and make noise?
By Collin C. - NFI Master Hearth Professional on October 30, 2012
Answer:If the pilot frame reaches far beyond the thermocouple probe, the pilot may indeed be adjusted too high. The gas valve assembly will have a slotted adjustment screw which can be used to lessen the pilot output. However, this must be done in small increments, as the flame still needs to engulf the thermocouple probe.
By Rachel from MA on June 10, 2015
Can I convert my Napoleon GVF36 vent-free gas fireplace from natural gas to propane? What would I need to buy to do this?
By Will M. on June 10, 2015
Answer:Unfortunately, vent free appliances are non-convertible.
By Richard Harrell on October 17, 2011
Is there a blower option for this unit?
By Customer Service on October 17, 2011
By Gino from CA on January 16, 2014
Can I use a ventless unit in California?
By Chris on January 16, 2014
Answer:Unfortunately, vent free appliances will not pass code requirements for both California and Canada.
By Dalton from Southside, AL on November 10, 2014
Does this fireplace come with the mantel? If so, what are the dimensions of the mantel?
By eFireplaceStore on November 11, 2014
By Russell from Eldorado Springs, MO on July 21, 2017
I have this fireplace; can it be converted to natural gas from propane?
By Owen on July 24, 2017
Answer:The Napoleon GVF36 is not convertible and can only be used with the gas type that is indicated on the rating plate (the gas type it was made to use).
By Glenda from MI on April 26, 2016
Does the pictured mantel comes with this fireplace?
By Brennan W. on April 27, 2016
Answer:This unit does not come with a mantel.
By Linda from Troy, MI on March 20, 2017
Am I correct in assuming this is just for the fireplace/log/box unit set and not the white mantle, etc., as the description says nothing about that part?
By Kevin E. on March 20, 2017
Answer:That is correct. The mantel is not included in this purchase. You will just receive the fireplace assembly.
By Judi from Bainbridge Island, WA on October 31, 2012
If we do not have gas connected to our condo, can we still make the vent-free gas fireplace work with a small indoor tank?
By Tyler M. - Fireplace Specialist on November 1, 2012
Answer:No. Unfortunately, you will need an outdoor propane tank for this fireplace. Per the manufacturer, it is recommended to get a 100 lb. propane tank (or larger) for this unit.
By Dan from Boston, MA on February 10, 2015
Can I add protective glass to this fireplace? I am not sure how I feel about just having a screen. Also, are there any codes in Massachusetts that I should worry about?
By eFireplaceStore on February 11, 2015
Answer:Unfortunately, this unit is designed so that direct air interchange must occur through the opening of the unit. As such, glass is not an option.
Up until 2004, vent free units were not allowed for installation in MA, however state law has changed to allow them. They must be installed by a licensed plumber in order to meet code.
By Greg from Uniontown, PA on March 7, 2013
We have been attempting to put the Napoleon GVF36 Propane in service. The main burner will not light from the pilot. Gas valve opens and flows to burner but I must blow a puff of air to light the burner. Burner doesn't want to burn all around. Gas pressures are correct. 12.7 inch and 10 inches when burner is working. Disassembled and cleaned pilot ODS, orifice, etc. according to manual. Everything seems to be in order, so what should I do?
By Collin C. - NFI Master Hearth Professional on March 7, 2013
Answer:Based on your gas pressure readings and the service procedures already performed, I would next check the adjustment of the air shutter. The fact that you are able to introduce oxygen to the burner to get it started indicates to me that the shutter may have been improperly set at the factory. High elevations can make the issue worse.
For LP installations, the shutter should be set at 1/2 inch open. For higher elevations, open the shutter in 1/16 inch increments and observe performance after each adjustment.
By Henrietta Leonard from Birmingham, AL on October 24, 2012
Does the mantel come in other colors, such as walnut?
By Tyler M. - Fireplace Specialist on October 24, 2012
Yes, the Napoleon Bonaparte flat cabinet mantel
you see pictured with the GVF36 fireplace (sold separately) is available in several other finishes: Ebony, Black, Special Walnut, Natural, Dark Oak and Red Mahogany.
By Robert from VA on May 14, 2015
Does this Napoleon GVF36 vent free fireplace require a hearth? The standard dimensions would require it to extend at least sixteen inches form the front of the opening and eight inches on either side. Also, when the fireplace opening is more than six square feet, the hearth should extend at least twenty inches from the front and at least twelve inches on either side. But not all fireplace require this.
By Brennan W. on May 15, 2015
Answer:This item does not require a hearth. It can be framed directly into the wall, so long as all clearances to combustibles are met.
By Patty from NY on November 26, 2013
What kind of wood is the mantel?
By Collin C. - NFI Master Hearth Professional on November 26, 2013
Answer:The Bonaparte mantel that is shown in this photo with the GVF36 fireplace is made of pine. Please note that the mantel does not come with the fireplace as standard and must be ordered separately.
By Carolyn from Lineville, AL on October 4, 2013
Does this fireplace come with the insert?
By Tyler M. - NFI Certified Specialist on October 4, 2013
By Sarah from Northampton, MA on May 4, 2013
Can this unit be installed in an old brick fireplace opening so we don't need to line and vent through the chimney?
By Tyler M. - NFI Certified Specialist on May 6, 2013
This model is a zero-clearance vent-free gas fireplace, not meant for installation inside an existing brick fireplace. Being vent-free, no chimney liner or venting is required. This application can be done, but there are no accessories made for it to cover the rest of the fireplace opening. You may want to consider a vent-free fireplace insert, and you can see our full selection below:
Vent Free Fireplace Inserts
By Jose from California on October 25, 2012
Is the vent-free gas fireplace legal for installation and use in California?
By Tyler M. - Fireplace Specialist on October 26, 2012
Answer:California has outlawed the use of all indoor vent-free appliances. Please contact your local building code enforcement office for more information.
By Douglas from Sylvania, OH on February 5, 2017
I saw the diagram of the logs and a picture of the flame. Do you have a link to a video of the way the flames and logs actually look?
By Will M. on February 6, 2017
Aside from the images shown in this brochure
, we do not have any videos of the fireplace in operation.
By vincent florie from new jersey on January 16, 2012
I recently installed the fireplace and it worked perfect for the first 2 nights. The third night we hear a clicking after it turns on for a few minutes and then when it turns off. I thought it could be the metal contracting from the heat to the cool. Or could it be the ignitor? I have a remote control thermostat any suggestions?
By Collin C. - NFI Master Hearth Professional on January 17, 2012
Answer:Most likely, the noise you are hearing is the steel chassis of the unit expanding and contracting. This model has a standing pilot and uses a manual ignitor system that must be operated by hand and would not operate again on it's own.
This ticking noise will usually subside somewhat with burn in time, but may still occur occasionally, especially if the unit is operated for longer periods at high burn.
By shp from plymouth mi on January 17, 2012
Does this have a thermostat?
By Collin C. - NFI Master Hearth Professional on January 17, 2012
By stephanie from Ft Branch, IN on January 8, 2013
What kind of propane regulator do we need to purchase when installing this unit?
By Collin C. - NFI Master Hearth Professional on January 8, 2013
Answer:A regulator that can supply the gas valve with between 11 and 13 inches of water column must be used. Depending on the gas pressure that is being supplied from your tank, you may need to use a pair of regulators, as most household gas regulators can only step down pressure by 1-2 PSI. However, there is usually a main regulator already installed on the tank that steps pressure down to the 2 PSI mark or lower.
By Lester from Farmer, SD on September 13, 2016
Does this fireplace and the GVF42 fireplace have ceramic glass or only the tempered glass?
By Will M. on September 13, 2016
This is a ventless fireplace, so there would be no fixed pane of glass. Please view our selection of Direct Vent Fireplaces.