By Elena Caro from Puerto Rico on December 14, 2011
Do you ship to Puerto Rico?
By Kevin E. - Fireplace Specialist on December 15, 2011
Answer:Unfortunately, not. We currently only ship to the US and Canada.
By John from Bethlehem, PA on October 7, 2013
Does the Napoleon WHVF31n have a blower option available and, if not, do you have a product that does have one?
By Collin C. - NFI Master Hearth Professional on October 8, 2013
By Mark from Portland, ME on May 21, 2015
Is this Napoleon WHVF31 Plasmafire gas fireplace approved by code for installation in a restaurant without a vent? Our states uses the IBC and NFPA101 code regulations.
By eFireplaceStore on May 21, 2015
Answer:The manufacturer does not specifically touch on installation in a restaurant or any other commercial application for that matter. Upon speaking to their technical department, they advise that installation is not limited to only residential applications. It can be installed into any room that meets the minimum combustion air requirements and is not a bedroom or bathroom. However, it is worth mentioning that the local code agency has final authority on the matter.
By mike voorheis from rochester ny on January 3, 2012
What kind of heat/area would this cover?
By Kevin E. - Fireplace Specialist on January 4, 2012
Answer:With a BTU rating of 20,000, this appliance can comfortably heat approximately 570 square feet.
By Dave from CA on July 14, 2016
I want to place this on a exterior wall.The wall is only about 4 feet high and has a large window from that point up to the ceiling. Would there be any issues with it being placed on the wall?
By Chris C. on July 14, 2016
Answer:This would not be an issue as long as the clearance to combustibles are maintained during the installation.
By Rhea from Shawnee Mission, KS on April 20, 2013
I like the style of this Napoleon unit, however none of my walls exceed the standard 4" depth and no wall can be altered to accommodate a deeper unit. Will this unit work with my limitations?
By Collin C. - NFI Master Hearth Professional on April 22, 2013
Answer:The WHVF31 Napoleon unit may indeed be able to be used for this application. Rather than being recessed into the wall, it is mounted on the surface of the finished wall. This is to allow the large amount of heat generated from the unit to dissipate safely. The item will come with metal mounting brackets that must be secured first, allowing the unit to then anchor to the wall. With the standard rectangular surrounds, the unit projects from the wall approximately 8 inches.
By steve from NC on February 28, 2012
I am looking for a wall mountable natural gas fireplace to mount on back side of chimney which is on my screened in porch. Needs to be ventless, minimal depth and weather resistant.
By Kevin E. - Fireplace Specialist on February 28, 2012
By Andrew from Atlanta Ga on January 19, 2013
How does the vent free system work? Anything that can burn can/will produce carbon monoxide or other unwanted byproducts.
By Collin C. - NFI Master Hearth Professional on January 21, 2013
Answer:Vent free burners operate safely, only because of the way they are configured. Unlike vented systems, the flame is completely uninhibited by any decorative media. This allows all fuel to burn completely, without impingement. Because of this, harmful byproducts such as carbon monoxide and aldehydes are not released. Vent free burners also have a much more sophisticated burner tube and gas valve, which allow a lean and complete burn. In order to ensure safe operation of the unit, it must be set up as specified in the owner's manual. The unit must also be checked/serviced on a yearly basis to ensure that no dust or lint is clogging the air shutter on the valve.
By Jenny from CT on August 14, 2013
I'm wondering what the exact color difference is between the pewter and the stainless steel. It is hard to tell online on the computer it just looks like the stainless steel is shiny and the pewter has no shine. Can you please elaborate?
By Collin C. - NFI Master Hearth Professional on August 14, 2013
Answer:The pewter surround features a matte, smooth finish and uses a muted finish that is characteristic of pewter. The surround is also flat and does not project into the room.
The stainless surround uses a high luster, brushed stainless steel finish. Also, this surround is convex and projects into the room, following a gentle radius.
By Bernice from Boulder, CO on September 18, 2014
Do you have installers in Boulder, CO?
By eFireplaceStore on September 18, 2014
Answer:My apologizes, but we are an independent dealer located in Memphis, TN. As such, we do not have any installers in your location. A local reputable contractor or gas fitter should be able to install this appliance. We are happy to provide guidance or answer any technical questions you or the installer may have.
By Sue from Ocala, FL on July 6, 2013
What is the "Crystalline Ember Bed"?
By Tyler M. - NFI Certified Specialist on July 8, 2013
Answer:This refers to the glass that comes included with this fireplace.
By Sue from Ocala, FL on July 6, 2013
Can I buy the WHVF31 without the surround?
By Tyler M. - NFI Certified Specialist on July 8, 2013
Answer:No, since this is a wall-mounted fireplace, you must choose one of the surround options in the drop-down menu below the pricing information on this page. This is required by the manufacturer for installation for safety reasons.
By Bill from Lexington, KY on March 13, 2015
Is there a default "surround" that this fireplace would come with if I do not choose one of the three options listed? ("Painted Black", "Pewter" or "Convex Brushed Stainless Steel") Or do I have to choose one of those three options to make this fireplace functional as it appears in the photo?
By Tyler M. on March 13, 2015
Answer:Yes, you must indeed choose one of the options as shown as the surround is required for installation.
By Bruce from Uniontown, PA on March 31, 2014
Can you use a remote control with this fireplace?
By Tyler M. - NFI Certified Specialist on March 31, 2014
Answer:Yes, the optional remote controls for this fireplace can be found in the "Accessories" tab on this item page.
By Larry from Boston, MA on December 20, 2015
Hello does this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace have a thermostatic control? How often do the catalytic panels need replacement (i.e. run hours or how do you know when to replace)?
By eFireplaceStore on December 21, 2015
This unit comes with a manual on/off switch only, but the Napoleon F60 Hand-Held Thermostatic Remote Control with Digital Screen
can be added to it. We likely will be having an upcoming coupon available for this model, though I am not certain of the date yet. The catalytic tiles are designed to last the life of the fireplace, as the very low emissions from the burner of this unit means the catalyst is used extremely slowly.
By Philip from Chicago, IL on October 16, 2014
We are having a screened sun room addition built on to our home. The room will be a frame built structure screened on all sides except one section about 8 feet wide that we are planning on installing a fireplace with a TV mounted above. The room will have a roof with skylights and should protect the fireplace and TV from the weather. I am wondering if the Napoleon WHVF31 is going to be suitable for this application. Is this unit able to be built-in or is it strictly wall mounted? Should I be looking at a different unit all together? Should I use a direct vent model instead?
By eFireplaceStore on October 16, 2014
This unit is indeed able to be wall mounted only and is primarily intended for indoor applications. Even though the unit is protected from precipitation, the higher relative humidity in outdoor air can cause performance issues over time. I recommend using a unit such as the Empire Premium Loft Contemporary Outdoor Gas Fireplace with Intermittent Pilot - 36 Inch
. This model can be built in and is made completely from stainless steel, ensuring many years of trouble free performance.
By Keith from Indianapolis, IN on September 17, 2016
How much of the rectangle unit sticks outside the wall? It looks like the total depth is between 7 and 8 inches overall, how much sticks out?
By eFireplaceStore on September 19, 2016
Answer:This wall mounted unit will project 7 3/8 inches from the surface when using the standard rectangular front.
By Jan from Okemos, Michigan on September 23, 2012
Can this fireplace be used in a three season room, measuring 20x20 feet? Will it sufficiently heat the room?
By Tyler M. - Fireplace Specialist on September 24, 2012
Answer:Yes. With a BTU rating of 20,000, this appliance can provide sufficient heat for approximately 570 square feet.
By Louis from TX on April 23, 2014
Does this have a glass front?
By Collin C. - NFI Master Hearth Professional on April 23, 2014
Answer:Per the manufacturer, the front opening is sealed with a pane of ceramic glass. Air and heat exchange occurs through registers at the sides and top of the unit.
By Bill from Cleveland on April 11, 2012
If I installed this in a bathroom, would the moisture affect the long term use or look?
By Kevin E. - Fireplace Specialist on April 11, 2012
Unfortunately, this is a vent free appliance and as such it is not approved for installation in a bathroom. You may be interested in one of our direct vent units, though. Please click here
for an example.
By Michael from NJ on April 11, 2015
In the wall directly behind where I intend to hang this Napoleon vent-free fireplace, there is electrical wiring. Is this a problem?
By Brennan W. on April 13, 2015
Answer:Aside from making sure you do not damage the wiring when installing the mounting plate, there should be no issues with this, as the unit has 0" of clearance to combustibles at the rear.
By Preet from Maryland on December 6, 2012
Can you add driftwood or other wood-like items to this fireplace? If so, do you sell those items?
By Collin C. - NFI Master Hearth Professional on December 6, 2012
Answer:At this time, Napoleon has not released accessories of this nature to be used with the Plasmafire. I do not recommend adding any sort of decorative media, as this can cause release of harmful byproducts and/or undesired operation of the fireplace.
By Bent from San Francisco, CA on January 31, 2013
The feature item listed 2 kinds of surrounds, but then there are 4 kinds of surrounds to select. So, there is a surround that comes with the unit, isn't there? I am trying to figure out how much the total cost for this unit.
By Tyler M. - Fireplace Specialist on January 31, 2013
Answer:No surround is included with the base price of this unit. There are indeed four different surround options for this fireplace - all of which are located in the drop-down menu below the pricing information on this page. Depending on which one you select, the price is adjusted according to what is denoted in that menu. The "two attractive styles of surround" is referring to your choice of one of the three rectangular surrounds or the one convex surround option. We apologize for this confusion.
By Terry from NJ on September 20, 2014
Does this gas fireplace require electricity for any function? Will it heat without electricity?
By Kevin E. on September 21, 2014
Answer:This unit features an IPI pilot assembly. This type of electronic pilot saves gas as the pilot light is only lit on startup of the appliance, instead of burning at all times. However, to power the electronic ignition, 110 volts is required. This unit must indeed be plugged in to house voltage to operate. It does, though, feature a battery backup which will allow it to operate in case of a power outage.
By Ana from Guatemala, Guatemala on March 5, 2014
Does it include a propane tank and which is the capacity of the tank and the duration ?
By Kevin E. - NFI Certified Specialist on March 5, 2014
Answer:This unit does not include a propane tank. Actually, none of our fireplaces include a tank. All of our propane fireplaces are designed to be plumbed into a larger, more constant fuel supply - like an in-ground 20 gallon tank.
By ANDRES ESPINOSA from COLOMBIA on March 8, 2012
Do you have international shipping? if not what is the gross weight of the box? I am interested in buying three units.
By Tyler M. - Fireplace Specialist on March 9, 2012
Answer:Each of these units would be shipped in 2 pieces (fireplace and surround), with a total weight of approximately 162 lbs.
By Rick from NH on February 21, 2017
How long can you run the unit for to heat a room? Can it be used as a primary heating source?
By Will M. on February 21, 2017
Answer:Like all ventless hearth systems, you should not use this as a primary heat source and it should only be left on for 2-3 hours at the most.
By Sebastian from Chicago, IL on March 5, 2013
Does the convex model hang on the wall like a picture or does the wall need to be opened up to install? And if the wall needs to be opened, how much depth is required for installation?
By Tyler M. - NFI Certified Specialist on March 5, 2013
No, the WHVF31 must be wall-mounted. With the convex surround, it will protrude 9 1/8" from the wall, and with any of the rectangular surrounds, it will have a projection of 7 3/8". You can see this illustrated on page 5 of the owner's manual
By Dan from Indiana, PA on November 1, 2015
Do you have to cut a whole in the wall to mount this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace?
By Brennan W. on November 2, 2015
Answer:This unit is wall mounted and does not need to be framed into the wall.
By Greg from New London, CT on September 21, 2014
Can this unit run off a 25 pound propane tank? Also, do you have any installers?
By Kevin E. on September 22, 2014
Answer:The unit could theoretically be plumbed to a small cylinder such as that but you would very likely encounter burner performance issues. I'm afraid that we do not have any installers, a licensed contractor or certified gas fitter could install this for you. It would be wise to check your local codes before purchase to make sure that vent free appliances are not prohibited in your area.
By Karen from MD on September 20, 2015
Is there a fan in this Napoleon WHVF31 Plasmafire wall-mounted vent free gas fireplace? How does the heat of this fireplace spread?
By Brennan W. on September 21, 2015
Answer:This unit does not come with a blower. It radiates heat from the front and can heat around 550 square feet.
By Erik from NJ on February 21, 2013
What is Plasmafire? Just a product name? This burns natural gas, so what is the reference to plasma?
By Kevin E. - Fireplace Specialist on February 21, 2013
Answer:The reference to "plasma" is for marketing purposes only. This is simply Napoleon's model name for this unit.
By Shelly from Athens, OH on July 14, 2013
Is the black a shiny black or more muted? What does the brown look like?
By Collin C. - NFI Master Hearth Professional on July 15, 2013
Answer:The finish on this fireplace will be satin, with only a slight amount of shine. All colors, aside from the brushed steel face, will have this same satin finish.
By Sebastian from Chicago, IL on March 6, 2013
Is it safe to hang a flat screen television over this fireplace?
By Tyler M. - NFI Certified Specialist on March 6, 2013
Answer:Per the manufacturer, it is not recommended to put any electronic device over this unit. Since it is a vent-free fireplace, most of the heat comes out straight up from the opening. Most television manufacturers will void the warranty if it is installed above a heat source as well.
By Tim from Norwich, OH on September 28, 2015
This Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace is a beautiful product but does it provide any heat benefit? Can it warm a small room or is this purely an aesthetic fireplace?
By Tyler M. on September 28, 2015
Answer:As a vent-free fireplace, the Napoleon WHVF31 will certainly provide supplemental heat. The 20,000 BTU burner will provide heat for approximately 500 square feet around the unit.
By Robert from Seymour, CT on September 24, 2013
What is the turn down ratio of this product?
By Collin C. - NFI Master Hearth Professional on September 24, 2013
Answer:Per the manufacturer, this item features a 50% turn down.
By Greg from Little Rock, AR on December 8, 2011
Is electricity required to run the fireplace? Or just a gas hook-up?
By Collin C. - NFI Master Hearth Professional on December 9, 2011
Answer:This unit does indeed require the use of a 110V electrical outlet, in conjunction with the provided transformer for operation.
The unit is provided with a battery backup that will allow the unit to operate in the event of a power outage, but the backup is not meant to be utilized on it's own, as the batteries drain quickly and would need to be replaced often.
By Randy from Rockwood, TN on April 13, 2015
Is there room for piping in the back of this Napoleon gas fireplace or would it be better to make a recessed are in my wall for it? Is there a remote control for this unit?
By Brennan W. on April 14, 2015
Answer:There is indeed room on the rear right hand side of the unit for the installation of your gas line. While this item does not come with a remote control, one can be purchased for the unit under the item's "accessories" tab. This fireplace is not meant to be recessed into the wall, as this would hinder it's air intake and your access to it's controls. It is meant to be mounted onto the wall.
By J Perry from Tampa Fl on December 26, 2011
I believe that the WHVF31 Plasmafire comes in the "Rectangle w/ Stainless Steel finish". I do not see these listed on your site. Can one be ordered?
By Kevin E. - Fireplace Specialist on December 26, 2011
Answer:Currently, Napoleon only offers a Convex Stainless Steel surround for this fireplace. This option can be found in the drop down menu on the item page.
By Tyler M. - Fireplace Specialist on December 26, 2011
Answer:Unfortunately, the WHVF31 is not available with the rectangular stainless steel surround. The only stainless surround option is the convex surround, which is listed on the page as the last item in the drop-down menu under "Choose Surround." I have verified this information with Napoleon, and this is the only stainless steel option at this time for the WHVF31.
By Zuberul from London, England on January 19, 2015
Do I need a chimney for this fireplace and how many square feet can it heat?
By eFireplaceStore on January 20, 2015
Answer:This is a vent free gas appliance that does not require a chimney system. The 20,000 BTU output is enough to heat 571 square feet on average.
By Randall from Aberdeen, WA on April 14, 2015
What is the difference between the pewter and black surrounds of this Napoleon fireplace? How many square feet will this heat? This won't be my primary heat source but I am looking for that extra warmth for my room. Is there a negative about using a vent free unit in my situation? As far as installation goes, do I basically just wall mount this unit? I have a natural gas line hookup along with a power wire right where my previous gas fireplace used to be. Is there anything else that I need to buy to get this fireplace to work?
By Brennan W. on April 14, 2015
Answer:Pewter is going to be more of a grey/silver color. This unit can heat up 570 square feet. A negative of vent free applications is that because they use air from the room for combustion, they can only be run for 3-4 hours at a time. This would indeed mount directly to the wall. Aside from having a licensed plumber install the gas line, the installation is in fact quite simple.
By Brynne Cummings from Putnam, CT on January 13, 2017
Can this be used without electricity?
By Brennan W. on January 13, 2017
Answer:This does indeed need electricity for ignition.
By Will M. on January 13, 2017
Answer:While this should be supplied with voltage for spark ignition, this model will feature a battery backup to provide spark ignition in the event of a power outage.
By Sara from Jackson, MS on February 18, 2015
I have a ventless natural gas log fireplace and I need to replace it. What would you recommend? Would I order just the burner or more?
By eFireplaceStore on February 18, 2015
By Joel from Golden, CO on March 17, 2016
Can this fireplace be recessed into a wall slightly so it will not stick out as far?
By Will M. on March 17, 2016
Answer:Unfortunately, you cannot block the circulating vents at the top of the firebox, eliminating the possibility of a recessed installation. You may recess the fireplace in the form of an alcove installation, but this requires just over 5' of vertical space to account for the required clearances of 20" at the top and 13" at the bottom of the firebox.
By Joel from Golden, CO on March 17, 2016
What is Plasma fire and can you send me photos of the actual colors of the surround?
By Will M. on March 17, 2016
Plazmafire refers to the included catalytic tiles that filter out any un-burned combustion byproducts. With ventless gas hearth systems, they are all designed to be clean burning to eliminate the need for a chimney, but the catalytic tiles further filter out the minimal byproducts that may remain. This is exclusive to Napoleon. The additional colors are shown on page 6 of this brochure.
By Alex from Trenton, NJ on September 30, 2014
Do you carry any gas fireplaces that are recessed into the wall? Also, do those have to be vented?
By eFireplaceStore on September 30, 2014
Answer:Most of the models that we carry are designed to be framed into an existing wall, however we do carry some wall mounted models. The recessed units are available in vented and vent free versions.
By Paul from Baltimore, MD on May 28, 2013
What wall mounted vent free unit with a blower, similar to this, can heat an 800 sq ft space?
By Tyler M. - NFI Certified Specialist on May 29, 2013
Answer:Unfortunately, we do not offer any wall-mounted vent-free models that accommodate a blower. All our vent-free units with a blower option must be recessed or framed in an enclosure. We apologize for this inconvenience.
By Betty from Chicago, IL on January 4, 2014
Are there ventless gas in wall fireplaces? I'm looking for a 50 inch wide by about 30 inches high with glass bottom. Do you have anything?
By Tyler M. - NFI Certified Specialist on January 6, 2014
By Karen from Westcliffe, Colorado on September 25, 2013
Does this fireplace work at high altitude? We're at 8600 ft. I know a lot of fireplaces with oxygen depletion sensors that won't work over 4,000 feet. Would this one work for our needs?
By Collin C. - NFI Master Hearth Professional on September 25, 2013
Answer:While this unit does have better operation characteristics than most at high altitude, it will only operate reliably up to 6,000 feet. Beyond there, the ODS sensor will indeed begin to act up. I am not aware of a unit that we currently carry that would be able to function at your high elevation.
By Jan from Michigan on September 29, 2012
Where does the heat come from? Is this radiant heat from the glass or does heat rise from the top of the fireplace? I want to put a wall-mounted television three feet above the fireplace. Also, is there an optional heat blower for this unit?
By Collin C. - NFI Master Hearth Professional on October 1, 2012
Answer:While this unit does radiate some heat through its ceramic viewing window, a great deal of heat escapes via heat sinks that are manufactured into the sides and top of the unit. The heat escapes via natural convection only, as no blower option is available.
The owner's manual states that 20" must be maintained from the top of the unit to any obstruction. Due to the sensitive nature of electronics, I would recommend keeping the television as high above the unit as possible and as close to the wall as installation will allow. The best case scenario would be to recess the television into a wall enclosure. This would ensure that heat from the fireplace does not damage it over time.
By John from NJ on October 25, 2013
Does this unit come in a 10,000 BTU or less model for bedroom applications?
By Collin C. - NFI Master Hearth Professional on October 25, 2013
By DASanders@leoadaly.com from DASanders@leoadaly.com on April 23, 2012
Can this fireplace be used in a covered exterior screened porch?
By Tyler M. - Fireplace Specialist on April 23, 2012
Answer:It is not recommended to install this unit outdoors, even within an enclosed porch. The moisture from the air will eventually rust and corrode the unit. While we do have several vent-free units meant for outdoor installation, unfortunately none of them are available in a linear style such as this unit.
By Roldan from Staten Island, NY on November 20, 2015
Does the rectangular surround of this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace get hot?
By eFireplaceStore on November 23, 2015
Answer:The rectangular surround will indeed become hot to the touch directly above the opening. The remainder of the surround will be warm, but not hot enough to cause a burn.
By Rita Stinner from Western Nebraska on December 29, 2011
I am very interested in this fireplace, but I think it is too big for my space. I definitely want wall mounted, gas, vent free, and glass crystals. Is there a similar fireplace that is around 30" by 24"? Also, how much space is needed behind the wall for support?
By Collin C. - NFI Master Hearth Professional on December 29, 2011
Unfortunately, we do not carry any other wall mounted, vent free units at this time that are gas fueled.
All other models require the use of gel fuel or electricity for operation.
We do have another variant that can be mounted on a wall, but it must be partially recessed into the surface. If this is an option for you, it can be seen here:
20 in. Parlor Vent Free Propane Fireplace System with Logs
The unit requires 10 inches of depth for framing.
By Christine from NJ on September 17, 2013
Is there an extended hood available for this fireplace? Also, is it possible to use this fireplace when there is a power outage by using the optional remote, or is the only way to light it with the electronic ignition? And I apologize for this last question because the answer is in the down-loadable manual, but I can't read small print easily. Is the gas pipe installed in the wall behind the fireplace along with the electrical outlet so that the connections don't show, just as one would with a flat-screen TV on a bracket?
By Collin C. - NFI Master Hearth Professional on September 18, 2013
Answer:Currently, there is not an accessory hood available for this particular fireplace. The IPI pilot system does have a battery backup that will allow you to utilize the fireplace as normal in the event of a power outage.
The incoming gas line and outlet are indeed designed to be routed behind the fireplace and hidden when the unit is attached to its wall bracket.
By Kevin from Layton, UT on October 30, 2014
I was interested in installing the Napoleon WHVF31 in a fireplace mantle (with no fireplace) in my basement. The mantle opening is 40" wide and 36" tall from the floor up and 22" deep. Inside the mantle there is an extra 7" on each side and an extra 15" interior height. Will one of the surround options fill the open space in the mantle opening?
By eFireplaceStore on October 30, 2014
Answer:My apologizes, but it does not appear there is enough space for the unit to be installed into your mantel. This is a surface mount model with a total height of 28 inches with the smaller surround. There must be at least 20 inches of clear overhead space and 13 inches of clear downward space for this unit to operate safely. It would be possible to mount this on a wall and build a surround, but only if the clearances are met.
By Kevin from Layton, UT on October 30, 2014
We are considering installing the Napoleon WHVF31 in a 600 square foot basement family room. Without a blower, how well does the heat fill a room that size? Would you recommend using a ceiling fan to circulate the heat?
By eFireplaceStore on October 30, 2014
Answer:If centrally located, this unit could realistically be expected to heat 550 square feet. Using a ceiling fan(s) would indeed be an excellent way to circulate the heat generated by the unit.
By Tom from Billerica, MA on September 16, 2014
Does the F60 remote shown in the accessories include the receiver and the wall mount accessory? Can the remote system receiver be installed behind the panel (what is the range reduced to if so mounted)? In the manual they refer to a F60D, what does the D suffix signify? Can the LED Spectrum Light to illuminate the "ember bed" in selectable colors be purchased for use in this unit?
By eFireplaceStore on September 17, 2014
Answer:The F60 remote kit does indeed have the wall mount bracket and receiver as standard. There is room for the receiver to be installed in the base of the unit, near the gas valve. Because it is an RF system, this will not effect the range. Effective range will be approximately 25 feet. The F60D is a version of the standard F60 that is available in one of three optional colors, including metallic black, grey, and red. There is an optional LED light kit to mount within the surround, however the manufacturer does not produce a product that allows mounting of the LED system inside the fireplace. A frame must be purchased to complete the standard unit and the remote is simply an accessory.
By Stan Nagle from New Smyrna Beach, FL on December 9, 2016
Can this item be mounted into the recessed area on my wall? We have a "fake" chimney, and can recess it so it would be flush with the TV.
By Brennan W. on December 9, 2016
Answer:This unit can not be recessed into the wall.
By Scott from Lake Charles, LA on February 27, 2017
Can this unit be installed outdoors (out of direct weather, on a covered patio)? Thank you.
By Will M. on February 28, 2017
This fireplace is not tested and listed for the application you describe. The fireplaces that are safe for outdoor use are located here
Please note that any indoor fireplace installed on a patio that is not completely sealed from the outdoors with fully closed or "openable" windows will eventually rust.
By Jackie from Illinois on July 22, 2014
I have a family room on an outside wall that I'd like to mount the WHVF31 on. The wall is paneled, I believe there is no drywall under the paneling. Would this work for mounting? How strong are the odors emitted? The room is approx. 25x14, it has two med. size windows, a large sliding glass door, and an open entry window and door to the adjacent kitchen.
By Chris C. on July 22, 2014
Answer:The installation would not be hindered in any way due to paneling as opposed to drywall as the mounting bracket must be secured to the wall studs themselves. The paneling may cause difficulty in locating the studs, but no other adverse effects. The odors emitted will be stronger at first as the fireplace will be baking the paint in as well as burning off any residual manufacturing oils that were left, but usually these odors dissipate within the first few times the unit is in operation. The catalytic tiles atop the unit will assist in scrubbing the combustion by products effectively reducing the amount of odors released, but at the same time, the odors may not be noticed at all by some, but seem very strong to others as different persons have different sensitivities to odor. From the size of the room described with the openings the adjacent room, you would have plenty of air space to install this unit without problems arising from oxygen depletion issues.
By Kevin from Austin, TX on October 26, 2013
I have a few questions regarding the napolean WHVF31. Can it be mounted as an ''in wall unit''? Can I get a dimensional drawing? Would you know how much light the unit gives off? For example, in a 12' x 14' room, what kind of lighting effect can I expect?
By Collin C. - NFI Master Hearth Professional on October 28, 2013
Answer:This unit is only able to be mounted upon the wall, as it has a heat exchanger that is part of the chassis along the top of the unit. Because of the glass front, the exchanger is necessary and cannot be covered.
This unit has a relatively low, linear flame. As such, it will cast a dim orange glow across the room, but not enough to see by. It is a dim enough light that you could doze off too without being distracting. Page 5 of the downloadable product manual gives a detailed drawing of the units dimensions, with either the standard rectangular or convex surrounds.
By Sue from NC on May 5, 2016
What is the BTU output?
By Will M. on May 5, 2016
Answer:With a Btu input of 20,000 and an efficiency of 99.9%, the output will be 19,980 Btus.