By mike from Texas on November 5, 2012
Can this go in a gas fireplace without melting? How many feet from the fireplace can you hear the sound?
By Kevin E. - Fireplace Specialist on November 6, 2012
Answer:This accessory is designed to sit on the hearth of your fireplace, outside of the firebox. It is not rated for use in the fireplace. This module has both a high and low volume setting. The sound should carry across a standard living room.
By Mary from CA on February 8, 2014
Is this battery powered? Will it work for an electric fireplace insert?
By Collin C. - NFI Master Hearth Professional on February 9, 2014
Answer:This crackler is indeed a battery powered product. In can be placed discreetly near any gas or electric fireplace to add realism.
By elisabeth from glen cove, ny on October 29, 2011
I have a see-thru gas fireplace and wondered where the speaker should face for realistic results?
Do you offer a special model or product for my situation? I did not see any on your website.
By Kevin E. on October 31, 2011
Answer:These can only be used in one room. You'd simply have to pick in which room you'd prefer to place it.
By Ray from USA on January 9, 2012
I have a Dexen module which is housed in a pineapple. The switch on the top of the pineapple will not act properly - when touching one of the wire contacts you get a mild shock. Is there any way of checking the Dexen module to see if it is shorting out?
By Kevin E. - Fireplace Specialist on January 10, 2012
Answer:Unfortunately, we are not familiar with this accessory manufactured by Dexen. However, comparing it to our Peterson PCC1, we can say that no real repair is available for these sound modules. They are a closed unit and no replacement parts are available. So, unless there is an obvious short in the wiring, replacing the unit would be best.
By Bob from Houma, La on February 11, 2014
Does it take batteries or plugs in to 110Volts, if batteries what kind and how long they last?
By Collin C. - NFI Master Hearth Professional on February 11, 2014
Answer:This item uses 4 AA batteries for operation. While the brand of batteries and the amount of time they are in the Crackler plays a part, you can expect to get 30 to 36 hours of operation out of the batteries.
By Ann from FL on December 28, 2013
Can you tell me exactly where and how the crackler is to be placed? How far from the burning gas logs?
By Collin C. - NFI Master Hearth Professional on December 30, 2013
Answer:This crackler is ideally placed upon the hearth, directly to the side of the fireplace opening. Unless you have a good deal of excess fireplace depth (12 or more inches), the crackler should not be placed directly inside the fireplace opening, as it can overheat.