By Terry from Bluefield, WV on October 4, 2016
I'm looking for a wall mounted heater that can be used in an enclosed moving vehicle which has an oxygen depletion sensor and auto shut off, in case of rough road. It must also be vent free.
By Will M. on October 4, 2016
Ventless propane systems will often not have the adequate cubic footage to operate properly and will experience frequent shutdown due to an inadequate supply of LP. RV and mobile home owners will frequently purchase Electric Fireplaces
to eliminate these issues.
By Keith from Brewer, Maine on December 9, 2016
I am looking for a unit that can be controlled via my phone for use in my camp?
By eFireplaceStore on December 12, 2016
Answer:My apologies, but we do not currently offer a heater that allows this type of automation.
By Rick from Manila, Utah on November 30, 2016
Will the vent free Empire heater WRB 810271 function properly at 6200 ft.?
By Valerie Grant from Yarmouth Port, MA on January 10, 2017
I would like to replace my old Empire gas heater Serial Number: Q4481180, Model Number: DU252SG.
By Will M. on January 10, 2017
I am not able to find a model number "DU252SG," but we do offer the DV-25-2SG in both natural gas and propane here
By Jerry from Murphy, NC on September 19, 2015
I have a 250 gallon propane tank and I want to install a 18,000 BTU vent free gas space heater. What size of regulator do I need to install in my 1/2 copper line feeding it? Also, what size would I need to run a 24,000 BTU vent free gas loft burner in a fireplace?
By Will M. on September 21, 2015
Answer:Any heater, especially vent free heaters, must be installed by a legally qualified professional installer to maintain warranty and for safety. However, any universal regulator that drops the pressure to between 11-14" w.c. is typically sufficient. The line size would depend on the length of run between the tank and appliance, but your LP supplier should be able to advise to the specifics.
By David from Huntsville, AL on January 26, 2016
Please explain the difference between infrared and blue flame space heaters. Is one the best or is it just the appearance?
By Will M. on January 26, 2016
Answer:Both heaters offers models with the same level of heat output and efficiency, but the designs differ in the way they supply heat to the room. Infrared heaters warm a room by warming the objects (furniture, appliances, people) as opposed to the air. Many customers find that this type of heating is more comfortable, as it does not create a stuffy zone around the heater. However, the heater is limited to the reach of the infrared rays. Blue flame heaters warm the air, as opposed to the objects in the room. They can effectively warm a greater area through circulation, but the space immediately adjacent and in front of the heater can be uncomfortable.
By Cornell from Long Island, NY on May 13, 2017
I was looking at your DV210SG in wall natural gas heater; is this heater, which I believe is 10,000 BTU, enough for a 900 square ft room? Thank you.
By Will M. on May 15, 2017
Answer:If you have a standard 8' ceiling height, heating a 900 square ft space would require a BTU output of 31,500 and this heater would not nearly be powerful enough.
By Jason Miller from Pleasant View, Colorado on November 20, 2016
I need a liquid propane convection heater that is less then $300.00, and doesn't have a regulator. Do you carry something like this?
By Ray from Claflin, KS on January 7, 2015
Would you recommend a vented or ventless type of propane heater for a basement?
By eFireplaceStore on January 7, 2015
Answer:Because of the relatively low amount of air changeover in a basement, I recommend sticking with a vented appliance. The vent free unit will consume oxygen at a level that will be difficult to make up quickly.
By Don from Corry, PA on January 4, 2016
is it possible to by-pass the safety device on the floor model heaters?
By Will M. on January 5, 2016
Answer:A technician may bypass a limit switch for troubleshooting purposes, but a safety switch should never be left bypassed as this could result in fire or the release of carbon monoxide.
By Clay from Wolfe City, TX on February 4, 2016
We are looking at purchasing a natural gas space heater to use in emergency power outage situations. It will not be permanent. Any suggestions about which one to purchase? Blue flame or Infrared?
By Chris C. on February 4, 2016
Answer:Blue flame style heaters are more of a subtle method to heat the space, as they will heat the air within the space. Infrared heaters are more common as they will heat objects within the space effectively heating the air. For a more semi-permanent type installation, an infrared heater would be better than a blue flame heater.
By Barbara Fritze from Liverpool, PA on November 27, 2016
I recently purchased a propane heater for my house. It in an Empire US90 plus PVS-35P, but it did not come with an owner's manual.
By John Pacheco from Massachusettes on January 6, 2017
Do you have access to a propane Empire PVS18?
By Tyler M. on January 6, 2017
Answer:Do you seek the Empire PVS18P Ultra Saver 90-PlusWall Furnace LP? If so, please reply with your shipping zip code and I can provide a quote. You may also call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
By Judith from Scheller, Il on March 9, 2017
We have an Empire propane gas Heritage heater; it makes a film on our windows and everywhere else. It is a ventless. Is there anyway to stop this? I really hate washing my walls down.
By Will M. on March 10, 2017
Answer:Sooting is normally the result of a lack of the annual cleaning & maintenance that is required with any ventless gas hearth system. The instructions for this will be provided in the product literature included with your fireplace, stove or log set.
If you feel this is not the case, sooting may also be the result of operating ceiling fans in the same room as the hearth while the burner is also on, burning candles in the vicinity of the hearth, or installing the hearth in a high-traffic area or near doors. Anything causing turbulence inside of the combustion chamber will alter the flame pattern and result in incomplete combustion.
By VERN NEUMAN from Gresham, Wisconsin on December 24, 2016
Do you offer replacement fire brick?
By Will M. on December 26, 2016
Answer:To look into this further, we will need to know the make and model number for your hearth system.
By Daniel on November 9, 2012
I'm looking to replace an older natural gas wall heater. It is small but useful in winter for our patio. It has a blower on the top and it makes a difference. Could you recommend a similar one? On our current one, the pilot wont stay lit, so we have to turn it off. The blower also cuts off or won't turn on. We need a dependable one.
on November 9, 2012
By Ernest from Scheller, Il on March 10, 2017
Our heater has a fan on it. Could this cause film (sooting)?
By Will M. on March 13, 2017
Answer:No. Adding a blower will not create sooting.
By John from PA on September 22, 2016
I have a space 30 by 30 8 foot ceiling. I'm looking for a Empire propane ventless heater?
By Chris C. on September 22, 2016
By Andy from PA on November 12, 2015
I have an 1100 square foot insulated loft in a "barn" that has a natural gas supply and needs a direct vent heater or wall furnace. The 2160 square foot "barn" has a circulating in floor heat system that we keep at 55 degrees so the loft needs something to take the chill off when we use it. I am thinking we should have a 25/30k BTU capacity. An Empire or Williams brand has been suggested. What are your recommendations?
By Chris C. on November 12, 2015
To heat the sized space in question, I would suggest a model such as the Empire DV25SG Direct Vent Gas Wall Furnace - Natural Gas
or the Empire DV35SG Direct Vent Gas Wall Furnace - Natural Gas
. With efficiency taken into account the larger model will produce around 23,800 BTU per hour. If these models seem to come up too short in providing the necessary heat, the next model is a bit different in design being a counterflow unit, but it would be an excellent source of heat. Please view the Empire DV55SPP here
. This large model is capable of providing 41,000 BTU per hour.
By Kathy from Framingham, MA on January 25, 2017
Does the Empire model DV25-2SG have a 7 1/2 inch diameter hole for venting? I want to to replace the old model with an exact fit for venting.
By Brennan W. on January 25, 2017
Answer:The DV25SG does indeed have a 7 1/2" venting outlet.
By Richard from Bayard, NM on November 3, 2016
I'm looking for a thermocouple for a Sun Star Corcho propane, unvented heater model # 4RI17TPUS CK18T-4-LP. Would you know where I can locate one?
By Randy from Kempton, PA on October 27, 2016
We purchased an Empire propane space heater about a year ago. It has a rating of 18,000 BTU. The control knob has 5 settings. We installed it outside in a semi-enclosed pavilion. Because it is in a remote location, we did not want to have a 100 lb tank. The dealer where we bought it said we could operate it from a 17 lb propane tank. The heater cuts off after 10 minutes of operation. We have checked the pilot to make sure it wasn't dirty and it is in a location where it is protected from the elements. I am wondering if the problem is a pressure problem because we are using a smaller propane tank. Any insight you could provide would be helpful. Thank you.
By Brennan W. on October 27, 2016
Answer:This does sound like an issue of the tank being too small. If the propane is exiting at a rate faster than it can evaporate, it's going to freeze up and stop the flow of propane. This will, especially, be an issue in cold weather. You will want to move to a larger tank to fix this issue.
By Joe from New Mexico on November 18, 2016
I am looking for a ventless wall mount propane room heater, that works at 6200 feet.