By Charmi from Princeton, NJ on April 21, 2015
Is this Superior 43" linear fireplace listed with an independent testing agency? Is that what the PFS rating is?
By Brennan W. on April 21, 2015
Answer:Yes, this unit is tested to PFS and NFI standards.
By Bruce from Orlando, FL on November 4, 2014
Do you have local contractors to install these items?
Are there other items that I need to purchase to go with this fireplace?
By eFireplaceStore on November 4, 2014
Answer:This model is complete and ready to install as is. There are decorative facings that can be used that are listed under the "Accessories" tab, but they do not have to be used.
Unfortunately, we do not have installers but we are more than happy to provide any technical support you may need through the installation.
By Randy from Marion, LA on March 24, 2016
What is the height of the opening of this Superior 43" fireplace?
By Chris C. on March 24, 2016
Answer:The viewing area is 16 9/32" high.
By Jeff from Lexington, SC on February 19, 2017
The ignition filament got bent and busted. How can I get a replacement piece?
By Will M. on February 20, 2017
For replacement parts, please fill out this form
By Keith from MI on September 3, 2016
If this is gas and vent free fireplace, what happens to the fumes? Can they leak out into the room?
By Will M. on September 6, 2016
Answer:Ventless systems are designed to provide a 100% clean burn, negating the need for any venting. The only byproducts of combustion will be water vapor and carbon dioxide, when properly installed and with annual cleaning and maintenance.
By Chris from firstname.lastname@example.org on November 5, 2016
How high can the flames get?
By Michael from Boston, MA on March 16, 2017
Where can I find out if a vent free fireplace is allowed in my building?
By Owen on March 16, 2017
Answer:You would contact your local City/County building inspector's department.
By Steve from Charleston, SC on March 3, 2017
The double-sided glass is appealing. Can this be placed in an exterior wall?
By Will M. on March 3, 2017
Answer:As this model is vent free, it may not be used on an exterior wall in a see-through configuration. Both sides must remain open to the home.
By Richard Borst from Occala, Florida on January 18, 2017
Can I hook this unit up to a small BBQ sized propane tank, or do I need the large in-ground tank?
By Will M. on January 18, 2017
Answer:Any indoor gas burning system should be supplied with a minimum 100 pound tank, but both the tank and gas pipe diameter needed for operating any gas hearth system we offer should be determined by a locally licensed plumber or gas fitter as these requirements will vary based on both local and national fuel gas codes.
By Doug from Chandler, AZ on April 24, 2016
I have an existing wall that is 24" thick. Can this unit be mounted in that wall if the unit is 17 1/2 wide? That would mean it would be indented about 3" on each wall for the see thru version. Is that a heat issue similar to the mantel issue?
By eFireplaceStore on April 25, 2016
Answer:There would indeed be an approximately 3 inch indent on either side of the fireplace for your see through application. The indent would be treated the same as clearance to a mantel. If you frame the see through opening with the header at the top of the standoffs as designed, the indent would be high enough above the fireplace opening that you would not have to employ any specialized framing, such as steel studs.
By Terry Branch from Gilbert, AZ on January 11, 2017
Are there a specific installation method of this fireplace so that you can install a TV above it?
By Tyler M. on January 11, 2017
Answer:Yes; please reply to this email so I may send you an attachment showing details on how a television may be installed above this fireplace and other models.
By Jeannie Marrugo from Indianapolis, Indiana on January 19, 2017
I am an architect and working on a project with an angled fireplace. Is this product work applicable? I have attached drawings.
By Brennan W. on January 19, 2017
Answer:Unfortunately, we do not have any units that would fit the shape you are looking for in your installation.
By Scott from Scottsdale, AZ on February 10, 2017
Can this unit be installed in an exterior Ramada? The structure is 22' square with permanent roofing, but no walls on three sides. The unit would be installed into a stucco wall, be fully covered, and never be exposed to the elements.
By Brennan W. on February 10, 2017
Answer:This unit is not approved for outdoor installation.
By Judy from The Villages, Fl on January 20, 2017
Does this gas crystal fireplace come larger than 43" ?
By Brennan W. on January 20, 2017
Answer:This does not come in a larger size.
By Kris Patel from Savannah, GA on December 6, 2016
I need to order the draft shield made of glass. Is the glass shield cold to touch?
By Will M. on December 6, 2016
Please note that the anti-draft shield used with this fireplace is installed directly in front of the burner flame, so it should definitely not be touched. Its intended purpose is to prevent any turbulence inside of the fireplace from causing pilot outages. If you are having any issue placing the order via phone, the draft shield is available to purchase online here.
By David from Jackson, OH on April 6, 2017
Would I be able to safely install this fireplace with drywall surrounding it entirely?
By Will M. on April 7, 2017
You must install the included cement board at the top and sides of this fireplace as shown on page 8 of the installation manual
By David from Jackson, OH on April 7, 2017
We are looking to install this fireplace with a drywall look entirely surrounding the fireplace. Can we install the provided cement board then drywall over the cement board? Or, does the cement board have to have something else, such as tile or stone, on it?
By Owen on April 7, 2017
Answer:The cement board is provided because that distance above the fireplace needs to be constructed with non-combustible material. Sheetrock is considered a combustible material and can not be placed in that area above. You can sheet rock only from the area where the cement board stops and above.
By Richard from Ithaca, NY on February 23, 2017
Would it be possible to put this in an outside wall and have the see through function as a heat source for an outdoor patio?
By Brennan W. on February 23, 2017
Answer:As this unit would be open on both sides in a see through operation, it would not be able to be installed on an outside wall for indoor/outdoor use.
By David from Boston, MA on September 30, 2014
I have a few questions about this model. Does this fireplace require air from the outside? Does this fireplace include a blower?
Lastly, what are the dimensions (43" W x ?H x ?D) for both the fireplace and outside trim?
By eFireplaceStore on September 30, 2014
Answer:This unit does not require external combustion air, however it must be installed into a room that meets the volume requirements. These requirements are outlined in the manual. Because this is a smooth face model, it does not have provisions for a blower.
The physical opening on this unit is 16 inches tall by 43 inches wide. The framing dimensions are 53 1/4 inches wide, 38 inches tall, and 15 1/4 inches deep. The optional decorative trims measure 58 5/8" wide x 30 9/16" tall x 1 1/8" deep.
By Billy from Citrus Hills, FL on October 17, 2016
The VLR4543ZE arrived safely today. Can the unit be carried by a hand truck with the left or right side on the bottom? Thank you.
By eFireplaceStore on October 18, 2016
Answer:Yes. I recommend having at least three people to initially stabilize the unit while it is tilted. A strap to secure the unit while it is being moved is also recommended.
By Ernie from San Jose, CA on March 18, 2015
What are the dimensions of this see-thru fireplace?
By Tyler M. on March 18, 2015
You can see the illustrated, detailed framing and physical dimensions of this fireplace on pages 10-11 of the owner's manual
By Aaron from Arlington, TX on November 29, 2015
One of the reviews stated this, "I did order the 7" high the glass for the front and it really finishes off the look immensely. You have to ask customer service for this option as I didn't find it on the site." Can you tell me what this item is called? Also, can this be installed after the unit is installed or does it have to be done at the time of fireplace install?
By eFireplaceStore on November 30, 2015
The item this customer was referring to is the Superior LV43DS Linear Vent Free Draft Shield
. This was the only accessory that was not on the site for this unit, but has since been added. The shield can be added at any time after the fireplace has been installed.
By Eileen from Greenville, SC on November 10, 2016
Can you put as much glass as you want, as long as you do not cover the flame area?
By Ava from Portland, OR on November 17, 2016
I am looking for a modern linear fireplace for a bedroom. This one is not acceptable for bedroom installation. It is to be installed on a wall that is 55" high before it angles for a steep roof line. I'm having a hard time finding something that doesn't need more clearance than 55" to the ceiling. Also, it can be a fireplace that doesn't produce heat as it will be used for ambiance, not heating the room. thank you!
By Wally from Lynden, WA on May 18, 2016
I want to replace an existing gas fireplace that vents through the roof. Is that an option for this unit?
By Chris C. on May 19, 2016
This model could indeed be used in place of your existing fireplace, but being vent free by design, there will be not need to have a chimney system installed. Superior offers the DRL3042
as the direct vent equivalent to the very popular vent free model.