By Rick from Allen Park, MI on May 10, 2013
I currently own a Drolet 1800 sq ft with a 23"D x 22" W x 30" H. I'm interested in getting this unit but wonder if it has thinner steel plates and what does that mean in regards to its longevity?
By Collin C. - NFI Master Hearth Professional on May 13, 2013
Answer:The 2500 U.S. Stove does indeed use thinner 1/4 steel plate, hence the lighter overall weight of the stove. There are advantages and drawbacks to this design. The primary advantage is greater thermal efficiency. The thinner body of the stove allows greater radiation of heat to the surrounding area, decreasing that amount of time needed to heat the space. The primary disadvantage is lower perceived durability. It is possible to overheat a thinner plate steel stove and cause warpage, but in real world practice, this very rarely happens. When compared to other similar models on the market, this unit still presents an excellent value.
By Lee from Atlanta, Ga on January 12, 2014
The firebox is lined with firebrick. Do I need a wood grate inside also? If so what kind/size?
By Collin C. - NFI Master Hearth Professional on January 13, 2014
Answer:EPA stoves are designed to be operated without using a grate. A small fire using kindling and paper is to be built directly upon the bottom firebrick. Once the kindling fire has ignited, medium sized logs can then be added. The unit injects air from the upper air tubes down upon the fire logs. The top down burn method renders a grate unnecessary.
By Tom from In the woods of Milmay on September 19, 2012
Can this stove be installed without the pedestal and ash pan? I am finding different height specs in my shopping and would probably not use the ash pan anyway. Mounting it directly on its base would solve my problem easily.
By Tyler M. - Fireplace Specialist on September 19, 2012
Answer:Unfortunately, no, this stove is only available complete with the pedestal and ash pan kit. None of our freestanding stoves can be purchased without either a pedestal or legs.
By Mike from LaSalle, Colorado on November 24, 2013
What is the BTU output on the 2000 unit, minimum and maximum?
By Collin C. - NFI Master Hearth Professional on November 25, 2013
Answer:Per the manufacturer, minimum expected BTU output for this model is 35,000, with a maximum expected output of 89,000. Output will vary of course, based on the moisture content and species of wood that is burned.
By Adam from Palmdale,CA on January 28, 2013
Can a wood burning stove really heat my entire 2500 sqft home? Bedrooms and everything if the stove is in my living room?
By Chris on January 29, 2013
It is possible for a wood burning appliance to heat a very large living space, but the most difficult part is circulating the heat from the room that the stove is located in to the furthest rooms in the home. Several of the closed combustion fireplaces that we offer such as the Osburn Stratford
offer dual zone forced air kits allowing air warmed by the appliance to be forced into other rooms throughout the home. Another wood burning appliance that also acts as a central heating system is the Napoleon High Country NZ3000
By April from OH on May 14, 2013
What is the warranty for this stove?
By Collin C. - NFI Master Hearth Professional on May 15, 2013
Answer:Per the manufacturer, this product has a 3 year warranty on all stove components.
By Drew from Jenkintown, PA on September 21, 2012
Is USS-2500 available in a leg model? I need to heat a 1,600 to 2,500 square foot area.
By Collin C. - NFI Master Hearth Professional on September 21, 2012
Answer:This stove is available in a pedestal base only. However, it does feature a maximum heating capacity of 2,500 square feet. Would you consider another brand of stove for your needs? We do offer other leg models that could heat the required area.
By Karen from Lewew, DE on March 17, 2014
We currently have a gas insert fireplace. Is the same flue pipe used, or would another one need to be installed?
By Tyler M. - NFI Certified Specialist on March 17, 2014
This stove would require its own, dedicated class A chimney system. If you would like a quote, please fill out our Class A Chimney Pipe
By Bruce from Dunkeld on April 2, 2014
Can the top be used to cook food?
By Collin C. - NFI Master Hearth Professional on April 2, 2014
Answer:It can. However, it is recommended to use a cast iron griddle to protect the surface of the stove, as stainless or copper cookware can mar the finish.
By peter from Carmel Valley, CA on November 27, 2012
How close can the stove be to walls with windows in them?
By Collin C. - NFI Master Hearth Professional on November 29, 2012
Answer:The manufacturer advises that the stove must be at least four feet from a tempered glass window. This will prevent the glass from cracking from prolonged heat exposure.
By MWest from Puyallup, WA on November 12, 2012
We are having an extremely difficult time getting our Country Hearth EPA-Certified Wood Burning Stove to ignite. There does not seem to be sufficient
air flow from the base. Any suggestions would be appreciated.
By Collin C. - NFI Master Hearth Professional on November 13, 2012
Answer:Will the stove operate normally until the door is sealed completely? If this is the case, it is likely that either the primary or secondary air inlets are blocked. Also, the secondary air tubes must be placed properly and cover the pre-drilled holes in the side of the stove air channel. If the tubes do not line up properly, they will need to be located so that they allow air flow into the firebox.
By Kim from Coarsegold, CA on December 13, 2013
What model year is this stove? And, is this model approved for manufactured homes?
By Tyler M. - NFI Certified Specialist on December 13, 2013
This item is for a new stove manufactured this year, and it is approved for use in mobile homes, as long as the fresh air kit
is installed with it.
By Marty from CO on August 5, 2013
I bought one of these a few years ago and it now it has some cracks in the metal near the door corners. It does not seem to leak. The longest is about 4 inches long. Is this a problem?
By Collin C. - NFI Master Hearth Professional on August 5, 2013
Answer:These cracks are likely occurring along the assembly seams, which are welded and then smoothed at the factory. If the cracks are less than 1/16 of an inch across, there will not be a functional issue with the stove. Larger cracks will need to be repaired by welding or stove cement.
By Kim from Coarsegold, CA on December 14, 2013
I'm looking to spend less money. What version of this stove would suffice heating a 1790 sq ft mobile home with vaulted ceilings in the living areas while supplemented with forced air propane heating?
By Collin C. - NFI Master Hearth Professional on December 16, 2013
A smaller version of this stove that would still be able to heat your space is the US Stove Medium EPA-Certified Wood-Burning Stove
. Even with the smaller firebox, the capacity of the stove could easily handle the square footage, especially if supplemental heating is supplied.
By Roger Lizotte from Groveton nh on February 12, 2014
I love our wood stove, but I wonder how the secondary pipes in the top should work. Is it OK when I have a large fire going that the pipes look like they have fire coming through them, or am I burning too large a fire? Also, where does the flames go from firebox? Do they go straight up the stovepipe?
By Collin C. - NFI Master Hearth Professional on February 12, 2014
Answer:The secondary air tubes delivery combustion air to the fire and help to keep the glass on the unit clean by washing the backside of the door in a curtain of air. It is perfectly acceptable for the fire to engulf the tubes and make contact with the baffles above them.
However, if you can indeed notice flame making its way around the baffle opening at the rear of the stove and up the flue pipe, the fire is too large. The fire should be built so that flame remains in the combustion chamber and does not work past the baffles.
By Jim from bremerton,wa on December 9, 2011
Is there a wood burning stove that can be direct vented?
By Collin C. - NFI Master Hearth Professional on December 9, 2011
Answer:Simpson Duravent has actually just released a direct vent chimney system for wood stoves, know as DuraPro.
However, we do not carry any stoves that are compatible with the system, as it requires the stove to have a separate 3" intake air collar. As direct venting becomes more popular, I expect most manufacturers to adapt their designs for use with this system.
By Ron from Minnesota on October 11, 2013
Is this UL approved? What's the difference between UL approved and EPA certified?
By Tyler M. - NFI Certified Specialist on October 11, 2013
Answer:While this model is technically not a "UL-listed stove," it has been tested to the proper requirements by OMNI, a testing agency similar to Underwriters Laboratories (UL). The agency that does the testing should not be the primary concern, but rather the proper code and standards for which the stove is tested, and this one passes those necessary tests.
The EPA is the Environment Protection Agency, and it tests wood stoves such as this for emissions. When a stove is certified/approved by the EPA, it indicates that the stove produces emissions below the EPA's acceptable standards.
By Erin Pellowski from Pennsylvania on December 29, 2012
We just fired up our stove for the first time. It works great until we close the door, and then the fire starts to go out. Is there a way to control airflow into to stove to allow the door to be closed during operation?
By Collin C. - NFI Master Hearth Professional on December 31, 2012
Answer:Once your fire has started to burn well, you will need to control inlet air by using the damper handle. Before closing the door, pull the damper handle completely open. The handle is the small spring handle that is located in the center of the stove, just below the door. When pulled all the way out, maximum airflow is supplied to the combustion chamber.
As the firebox temperature increases, less air will be needed. The damper handle can slowly be pushed in to slow combustion and allow for a longer burn time. If the fire still will not burn when using the air control, you may have another issue such as unseasoned firewood or inadequate combustion air into the room. You may try opening a window in the room to see if you can operate the stove normally. If so, an outside combustion air kit will need to be installed to supply the stove with adequate fresh air.
By Bill Leonard from Colorado on January 30, 2012
What is the depth from the front of the pedestal to the center of the flue on the 2500 and the 2000 models?
By Collin C. - NFI Master Hearth Professional on January 31, 2012
Answer:Per the manufacturer, the distance from the front of the pedestal to the center of the flue collar is 17" on both the 2000 and 2500 stoves.
By Peter from Townsend, MA on December 26, 2013
This stove states that it has a blower. Other stoves on this site say blower included. Is the blower actually included with this offer? What is the cu. ft. of the firebox and why are they not consistent with this type of information?
By Tyler M. - NFI Certified Specialist on December 26, 2013
Yes, the blower is indeed included with this stove, as well as any others on our website that explicitly state as such. The combustion chamber on this 2500 stove is 2.69ft³; it measures 22 3/4” x 16 1/2”. You can see this information and more in the owner's manual
By Linda from Westmoreland, NH on September 7, 2013
We have purchased this stove and we cannot get air to it. As soon as the door is shut the fire goes out. What are we doing wrong?
By Collin C. - NFI Master Hearth Professional on September 9, 2013
Answer:It is possible that a piece of packing material or other debris is blocking the air control passage. After the stove has cooled, check the air control level to make sure it is operating freely. Using a piece of heavy wire and a flashlight, check the air intake passage in the floor of the stove to make sure there is not obstruction. Placement of the bricks is crucial as well to make sure the air passage is not totally blocked.
By Karen on November 9, 2012
How long of a burn time can you get when this unit is dampered down?
By Staff on November 9, 2012
Answer:The maximum listed burn time for this unit is approximately 10 hours.
By Beverly from Alabama on December 16, 2013
What do you clean the glass with?
By Collin C. - NFI Master Hearth Professional on December 17, 2013
Answer:A non caustic cleaner, such as 409 could be used for this purpose. A 50/50 mixture of vinegar and water also works. A soft cotton cloth or a piece of newspaper should be used to clean the glass.
By Alison from Templeton, MA on October 26, 2013
I bought this stove and I wanted to know if the foam inside the top of the stove is supposed to be left inside of it?
By Collin C. - NFI Master Hearth Professional on October 28, 2013
Answer:There should be a refractory baffle that sits atop the air tubes within the unit. These are the 3 round tubes that are in the ceiling of the firebox and run from side to side. In some versions of this unit, they will also include a refractory insulation blanket that can be seen by looking down through the flue opening. This should also be left in place. Any lightweight packing foam should be removed.
By Craig from Pennsylvania on November 15, 2011
What steps need to be taken when installing in a mobile home is there more info on installing in mobile home or things that i would need to know?
By Tyler M. - Fireplace Specialist on November 16, 2011
This stove is approved for use in mobile homes when used with a separately purchased Fresh Air Kit. Please see the fresh air kit you would need at the following link:
US Stove 69FAK Fresh Air Kit
For more information on mobile home installation, please see the owner's manual on this page, particularly page 13.
By Debbie from Rose Hill, Virginia on October 27, 2011
How is the fire/heat controlled in this stove?
By Kevin E. on October 28, 2011
Answer:This stove features a primary air control handle that is located between the stove door and the ash pan.
By Cheryl from Liberty Hill, TX on September 19, 2013
What is the height of the combustion chamber?
By Collin C. - NFI Master Hearth Professional on September 20, 2013
Answer:Per the manufacturer, the combustion chamber for this stove is approximately 10 inches in height.
By Graham from Australia on June 16, 2014
What is the fire box rating for this?
By eFireplaceStore on June 17, 2014
Answer:This unit is listed by Omni Test Laboratories to current UL 1482 standards. The unit is rated to handle 21 inch logs and can operate with HT type chimney with a rating of 2,100 degrees.