By Dave from Balto, MD on September 25, 2014
I have an existing builder grade wood burning fireplace in the wall in my house now. I want to remove it, (if required by code), and install your corn and pellet burning insert. Can I adapt the insert chimney pipe to my existing fireplace pipe?
By eFireplaceStore on September 25, 2014
Answer:The existing chimney pipe could be relined for use with the pellet insert without an issue. There are also adapters that allow the connection of the pellet piping to some brands of chimney systems, but I will need to know the brand of fireplace you are venting to be sure there is an adapter made for yours. If the unit is against an outside wall, another option would be to abandon the chimney and vent the unit horizontally through the wall.
By L.J. from Shawville Quebec Canada,near Ottawa on April 18, 2014
What is the smallest opening that this insert will fit into?
By Collin C. - NFI Master Hearth Professional on April 18, 2014
Answer:This item requires a width of 40 inches, a height of 24 inches, and a depth of 20 inches. This stands for both masonry and manufactured units.
By Phyllis from Xenia, OH on October 8, 2012
We just installed this insert. It will burn fine at first, then we cannot see a flame and smoke will build up inside the chamber. Are we doing something wrong or is this the nature of this insert?
By Collin C. - NFI Master Hearth Professional on October 9, 2012
Answer:If the unit continues to operate and does not shut down during this occurrence, the issue is most likely due to lack of combustion air. Opening the air damper a bit further will most likely alleviate the issue.
By Muhamed from NH on January 15, 2014
Can this fit in my fireplace? My fireplace dimension is: 30W x 19H x 17D.
By Collin C. - NFI Master Hearth Professional on January 15, 2014
Answer:Unfortunately, this insert will not be able to fit into your fireplace opening. Currently, we do not offer any pellet or multi-fuel inserts that are small enough to fit into your opening. I apologize that I do not carry a unit to fit your application.
By Roger from Fort Wayne, IN on January 12, 2013
If the electricity goes out, is there a way to operate this unit manually?
By Collin C. - NFI Master Hearth Professional on January 14, 2013
Answer:Unfortunately, no. Due to the many electronic components used in this heater, it must have a power source to operate. The unit can be used on generator power, as long as surge protection is provided to protect the electronics.
By Steven from Rhode Island on March 5, 2014
I am very interested in this stove. We are looking to replace our wood burning insert after ten years. How quiet is the blower and the augar burner. We have a mantel above the stove with a TV built on the wall over the fireplace. My concern is the quality of this stove...please help inform me.
By Tyler M. - NFI Certified Specialist on March 6, 2014
Answer:This insert is a high-quality unit and one of our most popular pellet appliances. The blower and auger make enough noise to be heard, but they are not overly noisy to the point of distraction.
By Steve Fekety from Royse City, Texas on December 17, 2012
How would we find someone to install this fireplace and what else would we need to purchase?
By Tyler M. - Fireplace Specialist on December 17, 2012
This is a corn and pellet insert that is meant only for installation inside an existing masonry fireplace and chimney. The only additional item(s) needed for installation can be found in the "Venting Components" tab above. You will need to run stainless steel chimney liner from the insert to the top of your chimney.
We are an online-only retailer and we do not offer installation services. For your reference, you can find out more about installation, including how to find a suitable contractor or installation specialist, using our Fireplace and Wood Stove Installation Guide
By Craig from Clio, MI on February 20, 2015
The auger in my pellet burning fireplace is running but won't release the fuel? What could be the problem? How would I trouble shoot this?
By eFireplaceStore on February 20, 2015
Answer:It would seem there there is a jam or the auger set screw is loose. Have you visually checked that the auger itself is turning? In some cases, a loose set screw will keep the auger from turning, although the motor will run all the same. If the auger is turning, there may be a jam at the bottom of the hopper, which is keeping pellets from feeding into the hopper.
By Kathy from Flagstaff, AZ on February 5, 2014
What are the dimensions of the firebox opening?
By Collin C. - NFI Master Hearth Professional on February 6, 2014
Answer:Per the manufacturer, the door opening for this model is 16 inches by 18 inches, taken at the tallest point of the door arch.
By Pat from Georgia on March 27, 2014
Can this insert be used in a pre-fabricated fireplace?
By Tyler M. - NFI Certified Specialist on March 27, 2014
By Alan from White Pine, Tennessee on September 17, 2014
I have a 6 inch stainless steel liner in my chimney. Would I be able to use it?
By eFireplaceStore on September 17, 2014