By Cal Colvin from Lexington Park, MD on November 5, 2012
What is the maximum temperature of a Smokey Mountain log set inside of a fireplace? I am considering converting my wood burning fireplace. The current fireplace has a metal box and it needs to be painted. Do paints have maximum exposure temperature?
By Collin C. - NFI Master Hearth Professional on November 6, 2012
Answer:Because this particular gas log set does not have a listed temperature limit, I would recommend painting the box with a high temperature paint that is rated to 1,200 degrees. This is standard for all vented and vent free gas logs, while wood burning appliances recommend a 2,000 paint.
By John Penne from Roxboro,North Carolina on December 5, 2016
I recently purchased a rental cabin with a Vanguard Classic vent-free gas fireplace system. Model Number: VYGF33PRA. I have not been able to locate an Instruction Manual. Is a manual available for the above Model?
By Will M. on December 6, 2016
The installation and operation manual is available here.
The fireplace may simply need to be serviced/cleaned, especially if it has not been in use for quite some time. If annual maintenance has not been performed, the ODS will become clogged and the burner will shut down during operation.
By Carolyn from Cecilia, KY on September 18, 2014
Just recently purchased a rental cabin in Tennessee and discovered the natural gas fireplace was a Vanguard brand fireplace. We also discovered that the fireplace is vented but does not have glass doors on it. We have put a fire screen over the front of the fireplace to keep anyone from getting burned but my question is, does the fireplace have to have glass doors? The model number is VGL850N.
By eFireplaceStore on September 18, 2014
Answer:This unit was indeed designed and tested with glass doors as standard. The doors are required for proper operation. We do have the replacement doors available. Because this is an older model, the doors are no longer listed on the site but, If you would like to order them, I can contact you via phone to do so.
By Maudie Finney from St. Stephens, AL on January 4, 2017
I need an owners manual for a vanguard model UYGF 33 PRC.
By Will M. on January 4, 2017
Most all Vanguard manuals can normally be found here
, but I am unable to locate a fireplace or log set matching this model number. Please confirm the model number from the fireplace's metal data plate for accuracy.
By Connie from Minneapolis, MN on December 5, 2016
My basement is already finished, but it is very cold. I want to put install a natural gas fireplace, with a corner mantel. However, I can't spend a lot of money, and heat is essential in the basement. I am looking for a mantel that would be light brown/oak, to match the existing decor.
By Will M. on December 6, 2016
Answer:Please provide the square footage and ceiling height for the space and I will find something to fit your needs. If you would like, you may reach me (Will M.) directly at 1-800-203-1642 ext. 404.
By Bill from Mechanicsburg, PA on July 29, 2014
I need the screen rods Part No. 103452-01 and 103452-02 for a Model FB36CB Vanguard Unvented Logmate fireplace. Do you have these in stock?
By Chris C. on July 30, 2014
Unfortunately, I have been advised by the manufacturer that these parts are no longer available. I have located a more universal replacement that may suit your needs though. Please view the Woodfield Hanging Fireplace Spark Screen Rod Kit
By Carol from Florence, AL on January 21, 2016
I have broken logs on my Vangurad gas logs- VS24NR. Is it possible to buy just the logs?
By Will M. on January 22, 2016
For replacement parts, please fill out this form.
By Carol from Olean, New York on November 9, 2013
I bought a second hand VSGF28NTC gas fireplace with a mantel that was converted to a vented fireplace. It worked great the first year but last year when it was rainy the pilot light would start and stay on until I turned it to heat the room. It worked for about a minute and went out. I don't want to use something that might be dangerous, but there is no gas or CO in the basement. What do you think is wrong? If I replaced the insides what would I buy?
By Collin C. - NFI Master Hearth Professional on November 11, 2013
Answer:It seems to me that the pilot assembly is either dirty or is no longer producing enough millivoltage to keep the unit operating. If the unit has not been recently cleaned, I advise blowing out the pilot assembly with compressed air, as this can remove buildup that can cause this issue. If this does not resolve the issue, a replacement pilot assembly may be needed.
By June Pritchett from Afton, VA on November 8, 2012
We had an unvented Vanguard fireplace installed in our new home in 1997, but currently we are unable to keep the pilot light burning. We've had it serviced many times - first it started going off, then became more and more difficult to restart. The auto started to quit working in the middle of the process. Finally, last year our gas company suggested we could use a hand method to start the fire. Now the pilot won't stay on.
Can you tell me what is wrong with it? Would it be less expensive to replace the unit than try to repair it?
By Collin C. - NFI Master Hearth Professional on November 8, 2012
Answer:The most common cause of the issue you describe is a defective pilot assembly. On unvented models, the pilot assembly is a complete part that will become less reliable with age and can often fail. However, the part can be replaced fairly easily.
By Chris from Novi, MI on October 6, 2014
I am trying to find a gas fireplace that requires a height of 27 inches or less for framing in. I think the Vantage Hearth VMH26T fits that requirement. (1) Can we replace the logs with decorative glass? (2) Does the fireplace require an electrical outlet nearby if we want to use the remote? (3) Is there any option for a different facade, the pictures all show brass, but can we get all black? (4) What is the difference between the Vantage Hearth Classic Hearth VMH26T and Vantage Hearth Classic Hearth VDCFR?
By eFireplaceStore on October 7, 2014
Answer:This unit does indeed require 26 7/8 inches of framing height, so it should meet your application. The unit can only be used with the included log set and does not have the option for use with fireglass. The remote systems that are compatible with this model are battery operated and require no outside power. The unit does show a decorative front installed, but this is an option. The unit will arrive with a set of black louvers and hood. The VDCFR is a dual flame model, meaning that it will use a pair of burner tubes to give a more realistic appearance and added flame depth. The VMH26T uses only a single burner tube.
By Patty from Ambler, PA on June 25, 2013
Do you have a natural gas conversion kit for a Vanguard VKC42P1?
By Collin C. - NFI Master Hearth Professional on June 26, 2013
Answer:Per the manufacturer, this kit is still available. However it will be a special order item.
By Cody from Northern, CA on September 8, 2014
I currently have, what looks like, a Vantage Hearth wood burning fireplace in my home. It has a natural gas assist to start the fire which is nice. I'm wondering how we could upgrade to a wood burning(maybe still with the gas assist) zero clearance insert rather than the current Vantage fireplace. What would we have to do to make this work?
By eFireplaceStore on September 9, 2014
The proposed change would actually require the installation of a zero clearance high efficiency fireplace, as opposed to an insert. Inserts by nature require installation into an existing masonry or listed prefab fireplace. They cannot be installed into a wooden enclosure, as their surface temperature is too high.
A popular model that we offer that falls into the category is the Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace
. This high efficiency model meets the EPA Phase II emissions standards.
By Carl from Miamisburg, Ohio on February 5, 2014
I need a switch or a remote if available for a Van Guard Model VYDNR 24" Natural gas fireplace. Can you help me?
By Collin C. - NFI Master Hearth Professional on February 6, 2014
By Michael from Chetek, WI on January 11, 2016
We are trying to find a conversion orifice for our Vanguard fireplace. We are changing from LP to natural gas and the part number is 105890-01(25701). Do you carry this?
By Will M. on January 12, 2016
For replacement parts, please fill out this form.
By Gene from NJ on January 26, 2013
I'm looking for a heat deflector hood for my Vanguard vent-free fireplace so the heat is deflected from the mantel.
By Collin C. - NFI Master Hearth Professional on January 28, 2013
Answer:I will be happy to check into the availability of a factory hood for your fireplace. If one is not available, a universal model may be able to work in its place. Please provide the model number of the Vanguard fireplace at your convenience. I look forward to assisting you further.
By Matt from Kansas City, Missouri on December 28, 2013
I have a VHM2600NTB. Is the pilot light supposed to stay on when the unit is not operating? It does not seem to go off when the knob is in the off position.
By Collin C. - NFI Master Hearth Professional on December 30, 2013
Answer:For almost all units, turning the manual control knob to the "off" position should indeed turn off both the main burner and the pilot light. It sounds as if the pilot plunger may be sticking open. I was not able to find any information on your particular model. Please confirm the manufacturer name.