By Cal Colvin from Lexington Park, MD on November 5, 2012
What is the maximum temperature of a Smokey Mountain log set inside of a fireplace? I am considering converting my wood burning fireplace. The current fireplace has a metal box and it needs to be painted. Do paints have maximum exposure temperature?
By Collin C. - NFI Master Hearth Professional on November 6, 2012
Answer:Because this particular gas log set does not have a listed temperature limit, I would recommend painting the box with a high temperature paint that is rated to 1,200 degrees. This is standard for all vented and vent free gas logs, while wood burning appliances recommend a 2,000 paint.
By Bill from Mechanicsburg, PA on July 29, 2014
I need the screen rods Part No. 103452-01 and 103452-02 for a Model FB36CB Vanguard Unvented Logmate fireplace. Do you have these in stock?
By Chris C. on July 30, 2014
Unfortunately, I have been advised by the manufacturer that these parts are no longer available. I have located a more universal replacement that may suit your needs though. Please view the Woodfield Hanging Fireplace Spark Screen Rod Kit
By Carol from Olean, New York on November 9, 2013
I bought a second hand VSGF28NTC gas fireplace with a mantel that was converted to a vented fireplace. It worked great the first year but last year when it was rainy the pilot light would start and stay on until I turned it to heat the room. It worked for about a minute and went out. I don't want to use something that might be dangerous, but there is no gas or CO in the basement. What do you think is wrong? If I replaced the insides what would I buy?
By Collin C. - NFI Master Hearth Professional on November 11, 2013
Answer:It seems to me that the pilot assembly is either dirty or is no longer producing enough millivoltage to keep the unit operating. If the unit has not been recently cleaned, I advise blowing out the pilot assembly with compressed air, as this can remove buildup that can cause this issue. If this does not resolve the issue, a replacement pilot assembly may be needed.
By June Pritchett from Afton, VA on November 8, 2012
We had an unvented Vanguard fireplace installed in our new home in 1997, but currently we are unable to keep the pilot light burning. We've had it serviced many times - first it started going off, then became more and more difficult to restart. The auto started to quit working in the middle of the process. Finally, last year our gas company suggested we could use a hand method to start the fire. Now the pilot won't stay on.
Can you tell me what is wrong with it? Would it be less expensive to replace the unit than try to repair it?
By Collin C. - NFI Master Hearth Professional on November 8, 2012
Answer:The most common cause of the issue you describe is a defective pilot assembly. On unvented models, the pilot assembly is a complete part that will become less reliable with age and can often fail. However, the part can be replaced fairly easily.
By Patty from Ambler, PA on June 25, 2013
Do you have a natural gas conversion kit for a Vanguard VKC42P1?
By Collin C. - NFI Master Hearth Professional on June 26, 2013
Answer:Per the manufacturer, this kit is still available. However it will be a special order item.
By Carl from Miamisburg, Ohio on February 5, 2014
I need a switch or a remote if available for a Van Guard Model VYDNR 24" Natural gas fireplace. Can you help me?
By Collin C. - NFI Master Hearth Professional on February 6, 2014
By Gene from NJ on January 26, 2013
I'm looking for a heat deflector hood for my Vanguard vent-free fireplace so the heat is deflected from the mantel.
By Collin C. - NFI Master Hearth Professional on January 28, 2013
Answer:I will be happy to check into the availability of a factory hood for your fireplace. If one is not available, a universal model may be able to work in its place. Please provide the model number of the Vanguard fireplace at your convenience. I look forward to assisting you further.
By Matt from Kansas City, Missouri on December 28, 2013
I have a VHM2600NTB. Is the pilot light supposed to stay on when the unit is not operating? It does not seem to go off when the knob is in the off position.
By Collin C. - NFI Master Hearth Professional on December 30, 2013
Answer:For almost all units, turning the manual control knob to the "off" position should indeed turn off both the main burner and the pilot light. It sounds as if the pilot plunger may be sticking open. I was not able to find any information on your particular model. Please confirm the manufacturer name.