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    Ambient Fireplace Accessories Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    3 Questions & 3 Answers
    Martin S.
    from Danbury, CT asked:
    November 10, 2019
    I have model RCM, I can start a fire from the receiver, but not remotely with transmitter. It indicates a signal going out and a flame icon but no fire. Is there any other check I can do, and do you sell a replacement?
    1 Answer
    If the receiver is working as designed but the transmitter will not work, even with new batteries, it is likely that you do indeed need a replacement. Unfortunately, we only sell full remote control kits with a transmitter and receiver included. 
    Submitted by: Tyler M. - NFI Master Hearth Professional on November 11, 2019

    Larry F.
    from Cable, WI asked:
    October 30, 2019
    I need a remote for our fireplace model RCT, do you have one?
    1 Answer
    The RCT has been discontinued, but the RCST should work as a replacement. 
    Submitted by: Will M. on October 30, 2019

    from Manchester, NJ asked:
    December 26, 2017
    I need to replace my Ambient RCT remote. I haven't been able to find the RCT model online. What remote is its equivalent?
    1 Answer
    The replacement for your remote is the Ambient RCST Standard Thermostat On/Off Remote Control.
    Submitted by: Brennan W. on December 26, 2017

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