I have model RCM, I can start a fire from the receiver, but not remotely with transmitter. It indicates a signal going out and a flame icon but no fire. Is there any other check I can do, and do you sell a replacement?
If the receiver is working as designed but the transmitter will not work, even with new batteries, it is likely that you do indeed need a replacement. Unfortunately, we only sell full remote control kits with a transmitter and receiver included.
Submitted by:Tyler M. - NFI Master Hearth Professional on November 11, 2019