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    Duluth Forge

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    Duluth Forge Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    7 Questions & 7 Answers
    Susanne T.
    from Cape May, NJ asked:
    March 27, 2020

    I would like to purchase a solid flame-resistant stone material to place between the carpet and my fireplace it so it will not be sitting directly on the carpet. What would you recommend?

    1 Answer
    We would recommend obtaining cement board for this purpose, which would be available at local hardware stores.
    Submitted by: Tyler M. - NFI Master Hearth Professional on March 27, 2020

    Jim G.
    from Pittsburgh, PA asked:
    December 17, 2019
    Looking for a ventless small gas stove with 20000 BTU. Do any of your units come with a remote control temperature control thermostat?
    1 Answer
    While this is a 26,000 BTU stove, the Duluth Forge 28 Inch Dual Fuel Vent Free Gas Stove - FDSR25-GF would arrive with thermostatic remote control. 
    Submitted by: Will M. on December 18, 2019

    William
    from St. Augustine, FL asked:
    December 7, 2019
    What material is "ceramic fiber" log?
    1 Answer
    Ceramic fiber is a somewhat porous material used for molding decorative gas logs included with many gas hearth systems.
    Submitted by: Will M. on December 9, 2019

    Paul W.
    November 5, 2019
    I want to purchase a remote control for my gas fireplace. How would I get someone to install it?


    1 Answer
    We recommend using this link to find a local technician. 
    Submitted by: Will M. on November 6, 2019

    George K.
    October 24, 2019
    I need the part nd0310a-400-p-pu2. Do you have it?
    1 Answer
    We apologize, but we do not have access to this replacement part.
    Submitted by: Will M. on October 24, 2019

    Shawn L
    from Carlisle, PA asked:
    October 7, 2019
    What size screw do I need for the hood on a model FDFf300R?
    1 Answer
    Additional screws are not required to attach the hood. You will remove the screws holding on the top of the firebox, lift the top, insert the hood, then refasten the top using the original screws. See page 13 of the installation manual for details.
    Submitted by: Cortney O. on October 9, 2019

    Jim T.
    from Wesley Chapel, FL asked:
    September 24, 2019

    Will PFS Model -LP light using a 20-gallon propane cylinder?


    1 Answer
    The Napoleon Patioflame Firepit can be hooked up to a 20-pound propane tank.
    Submitted by: Kathy O. on September 24, 2019

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