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    Empire Ventless Gas Logs Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    3 Questions & 3 Answers
    Chris M
    December 3, 2019
    how safe are ventless fireplaces?
    1 Answer
    This topic is described in detail in this article
    Submitted by: Will M. on December 3, 2019

    from NC asked:
    August 28, 2019
    What does refractory mean on some of the log sets?
    1 Answer
    Refractory refers to the material that the logs are composed of. With gas logs, logs composed of a refractory mixture is the much better alternative when compared to the other option, which is ceramic fiber. While ceramic fiber logs included with a complete log set will result in a lower price and some customers prefer ceramic fiber as it will provide a glow when exposed to heat, ceramic fiber is semi-porous and impossible to thoroughly clean. Logs composed of ceramic fiber also have a tendency to deteriorate over time and require replacement. Solid refractory logs are easy to clean and will last a lifetime. Additionally, logs composed of refractory ceramics will look more realistic as they are hand painted. 
    Submitted by: Will M. on August 29, 2019

    from French Creek, WV asked:
    February 14, 2018
    Why is ceramic a better log than cement?
    1 Answer
    They hold the heat better and are more durable
    Submitted by: Owen O. on February 14, 2018

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