from Mebane, NC asked:
July 10, 2018
Can glass stones be used with an existing vent free gas log fireplace and still keep the original logs also?.
Unfortunately, you may not substitute or add any additional media (logs, glass) etc. to a ventless system. You could likely place glass or stones around the burner base without issue, but nothing may be placed atop the burner aside from what originally arrived with your ventless system and may only be placed exactly as described in the literature included with the fireplace. If you were to use the improper media or even incorrectly place the correct media, there's a chance of the burner flame being restricted and carbon monoxide exhausting into the living space.
from Arizona asked:
April 14, 2018
Approximately how many cubic inches are in 10lbs of 1/2" reflective tempered fire glass?
Per the manufacturer, 10 pounds would cover 4 square feet of area.
on April 16, 2018
from Alberta asked:
April 7, 2018
Are pebbles meant for a gas fireplace and crystals meant for wall hanging electric fireplaces interchangeable?
No media that is used in gas units are not usable in electric and vise-versa.
from Albany, NY asked:
December 3, 2017
I have a majestic 36bdvr rp gas propane insert. Can I replace the logs with your rocks ?
Unfortunately, the logs in your unit can not be replaced with rocks.
on December 4, 2017
from CA asked:
October 31, 2017
Are there any product to make gas fireplace (medium size river) stones shiny and to show their color better?
Unfortunately, we are currently unaware of any products specifically designed to polish these stones.
on November 1, 2017
from New York City asked:
August 14, 2014
Are your gas vented glass stone fireplaces UL approved or by another testing agency?
The units we sell are tested and listed by various certification agencies, including UL, OMNI, and PFS. All of these agencies are generally recognized by local code offices.
on August 14, 2014
from Orlando, FL asked:
June 24, 2013
How can I clean soda discoloration off of the glass pebbles and get them back to their original crystal color?
It is likely that the glass pebbles cannot be returned to their original color, as the soda likely cooled them rapidly, causing contraction and the residue to be drawn into the glass.
You may try soaking the pebbles in a tub of glass cleaner, as this might help to draw out the residue. If the color does return, rinse the pebbles in clean cool water before returning them to the fireplace.
Collin C. - NFI Master Hearth Professional
on June 25, 2013