50 Questions &
51 Answers
Margaret
from Avon, NC asked:
December 31, 2017
Does this unit come with a blower?
1 Answer
This unit does not come with a blower and no blower is offered.
Will M.
on January 2, 2018
Bob K
from Seattle, WA asked:
December 6, 2017
Can this be modified to be venting?
1 Answer
This can not be modified to be a vented unit.
Brennan W.
on December 7, 2017
Paul
from NYC asked:
October 23, 2017
How many BTUs does this unit produce?
1 Answer
Since this is a vent-free gas fireplace, it will have about the same 20,000 BTU output as it does input. Vent-free units are 99.9% efficient.
Tyler M.
on October 23, 2017
Missy
from Dillon, SC asked:
September 11, 2017
Does this require electricity? Can I put my television above it? Can I build a mantel around it?
1 Answer
This unit does require electricity, but it has a battery backup in the event of power outages. It is not recommended that a television be mounted above it without proper clearance and a mantel to deflect heat between the two items.
Brennan W.
on September 12, 2017
Scott
from Lake Charles, LA asked:
February 27, 2017
Can this unit be installed outdoors (out of direct weather, on a covered patio)? Thank you.
1 Answer
This fireplace is not tested and listed for the application you describe. The fireplaces that are safe for outdoor use are located
here.
Please note that any indoor fireplace installed on a patio that is not completely sealed from the outdoors with fully closed or "openable" windows will eventually rust.
Will M.
on February 28, 2017
Rick
from NH asked:
February 21, 2017
How long can you run the unit for to heat a room? Can it be used as a primary heating source?
1 Answer
Like all ventless hearth systems, you should not use this as a primary heat source and it should only be left on for 2-3 hours at the most.
Will M.
on February 21, 2017
Brynne Cummings
from Putnam, CT asked:
January 13, 2017
Can this be used without electricity?
2 Answers
This does indeed need electricity for ignition.
Brennan W.
on January 13, 2017
While this should be supplied with voltage for spark ignition, this model will feature a battery backup to provide spark ignition in the event of a power outage.
Will M.
on January 13, 2017
Stan Nagle
from New Smyrna Beach, FL asked:
December 9, 2016
Can this item be mounted into the recessed area on my wall? We have a "fake" chimney, and can recess it so it would be flush with the TV.
1 Answer
This unit can not be recessed into the wall.
Brennan W.
on December 9, 2016
Keith
from Indianapolis, IN asked:
September 17, 2016
How much of the rectangle unit sticks outside the wall? It looks like the total depth is between 7 and 8 inches overall, how much sticks out?
1 Answer
This wall mounted unit will project 7 3/8 inches from the surface when using the standard rectangular front.
eFireplaceStore
on September 19, 2016
Dave
from CA asked:
July 14, 2016
I want to place this on a exterior wall.The wall is only about 4 feet high and has a large window from that point up to the ceiling. Would there be any issues with it being placed on the wall?
1 Answer
This would not be an issue as long as the clearance to combustibles are maintained during the installation.
Chris C.
on July 14, 2016
Sue
from NC asked:
May 5, 2016
What is the BTU output?
1 Answer
With a Btu input of 20,000 and an efficiency of 99.9%, the output will be 19,980 Btus.
Joel
from Golden, CO asked:
March 17, 2016
What is Plasma fire and can you send me photos of the actual colors of the surround?
1 Answer
Plazmafire refers to the included catalytic tiles that filter out any un-burned combustion byproducts. With ventless gas hearth systems, they are all designed to be clean burning to eliminate the need for a chimney, but the catalytic tiles further filter out the minimal byproducts that may remain. This is exclusive to Napoleon. The additional colors are shown on page 6 of
this brochure.
Will M.
on March 17, 2016
Joel
from Golden, CO asked:
March 17, 2016
Can this fireplace be recessed into a wall slightly so it will not stick out as far?
1 Answer
Unfortunately, you cannot block the circulating vents at the top of the firebox, eliminating the possibility of a recessed installation. You may recess the fireplace in the form of an alcove installation, but this requires just over 5' of vertical space to account for the required clearances of 20" at the top and 13" at the bottom of the firebox.
Will M.
on March 17, 2016
Larry
from Boston, MA asked:
December 20, 2015
Hello does this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace have a thermostatic control? How often do the catalytic panels need replacement (i.e. run hours or how do you know when to replace)?
1 Answer
This unit comes with a manual on/off switch only, but the
Napoleon F60 Hand-Held Thermostatic Remote Control with Digital Screen can be added to it. We likely will be having an upcoming coupon available for this model, though I am not certain of the date yet. The catalytic tiles are designed to last the life of the fireplace, as the very low emissions from the burner of this unit means the catalyst is used extremely slowly.
eFireplaceStore
on December 21, 2015
Roldan
from Staten Island, NY asked:
November 20, 2015
Does the rectangular surround of this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace get hot?
1 Answer
The rectangular surround will indeed become hot to the touch directly above the opening. The remainder of the surround will be warm, but not hot enough to cause a burn.
eFireplaceStore
on November 23, 2015
Dan
from Indiana, PA asked:
November 1, 2015
Do you have to cut a whole in the wall to mount this Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace?
1 Answer
This unit is wall mounted and does not need to be framed into the wall.
Brennan W.
on November 2, 2015
Tim
from Norwich, OH asked:
September 28, 2015
This Napoleon WHVF31 Plasmafire wall-mounted vent-free gas fireplace is a beautiful product but does it provide any heat benefit? Can it warm a small room or is this purely an aesthetic fireplace?
1 Answer
As a vent-free fireplace, the Napoleon WHVF31 will certainly provide supplemental heat. The 20,000 BTU burner will provide heat for approximately 500 square feet around the unit.
Tyler M.
on September 28, 2015
Karen
from MD asked:
September 20, 2015
Is there a fan in this Napoleon WHVF31 Plasmafire wall-mounted vent free gas fireplace? How does the heat of this fireplace spread?
1 Answer
This unit does not come with a blower. It radiates heat from the front and can heat around 550 square feet.
Brennan W.
on September 21, 2015
Mark
from Portland, ME asked:
May 21, 2015
Is this Napoleon WHVF31 Plasmafire gas fireplace approved by code for installation in a restaurant without a vent? Our states uses the IBC and NFPA101 code regulations.
1 Answer
The manufacturer does not specifically touch on installation in a restaurant or any other commercial application for that matter. Upon speaking to their technical department, they advise that installation is not limited to only residential applications. It can be installed into any room that meets the minimum combustion air requirements and is not a bedroom or bathroom. However, it is worth mentioning that the local code agency has final authority on the matter.
eFireplaceStore
on May 21, 2015
Randall
from Aberdeen, WA asked:
April 14, 2015
What is the difference between the pewter and black surrounds of this Napoleon fireplace? How many square feet will this heat? This won't be my primary heat source but I am looking for that extra warmth for my room. Is there a negative about using a vent free unit in my situation? As far as installation goes, do I basically just wall mount this unit? I have a natural gas line hookup along with a power wire right where my previous gas fireplace used to be. Is there anything else that I need to buy to get this fireplace to work?
1 Answer
Pewter is going to be more of a grey/silver color. This unit can heat up 570 square feet. A negative of vent free applications is that because they use air from the room for combustion, they can only be run for 3-4 hours at a time. This would indeed mount directly to the wall. Aside from having a licensed plumber install the gas line, the installation is in fact quite simple.
Brennan W.
on April 14, 2015
Randy
from Rockwood, TN asked:
April 13, 2015
Is there room for piping in the back of this Napoleon gas fireplace or would it be better to make a recessed are in my wall for it? Is there a remote control for this unit?
1 Answer
There is indeed room on the rear right hand side of the unit for the installation of your gas line. While this item does not come with a remote control, one can be purchased for the unit under the item's "accessories" tab. This fireplace is not meant to be recessed into the wall, as this would hinder it's air intake and your access to it's controls. It is meant to be mounted onto the wall.
Brennan W.
on April 14, 2015
Michael
from NJ asked:
April 11, 2015
In the wall directly behind where I intend to hang this Napoleon vent-free fireplace, there is electrical wiring. Is this a problem?
1 Answer
Aside from making sure you do not damage the wiring when installing the mounting plate, there should be no issues with this, as the unit has 0" of clearance to combustibles at the rear.
Brennan W.
on April 13, 2015
Bill
from Lexington, KY asked:
March 13, 2015
Is there a default "surround" that this fireplace would come with if I do not choose one of the three options listed? ("Painted Black", "Pewter" or "Convex Brushed Stainless Steel") Or do I have to choose one of those three options to make this fireplace functional as it appears in the photo?
1 Answer
Yes, you must indeed choose one of the options as shown as the surround is required for installation.
Tyler M.
on March 13, 2015
Sara
from Jackson, MS asked:
February 18, 2015
I have a ventless natural gas log fireplace and I need to replace it. What would you recommend? Would I order just the burner or more?
1 Answer
Zuberul
from London, England asked:
January 19, 2015
Do I need a chimney for this fireplace and how many square feet can it heat?
1 Answer
This is a vent free gas appliance that does not require a chimney system. The 20,000 BTU output is enough to heat 571 square feet on average.
eFireplaceStore
on January 20, 2015
Kevin
from Layton, UT asked:
October 30, 2014
We are considering installing the Napoleon WHVF31 in a 600 square foot basement family room. Without a blower, how well does the heat fill a room that size? Would you recommend using a ceiling fan to circulate the heat?
1 Answer
If centrally located, this unit could realistically be expected to heat 550 square feet. Using a ceiling fan(s) would indeed be an excellent way to circulate the heat generated by the unit.
eFireplaceStore
on October 30, 2014
Kevin
from Layton, UT asked:
October 30, 2014
I was interested in installing the Napoleon WHVF31 in a fireplace mantle (with no fireplace) in my basement. The mantle opening is 40" wide and 36" tall from the floor up and 22" deep. Inside the mantle there is an extra 7" on each side and an extra 15" interior height. Will one of the surround options fill the open space in the mantle opening?
1 Answer
My apologizes, but it does not appear there is enough space for the unit to be installed into your mantel. This is a surface mount model with a total height of 28 inches with the smaller surround. There must be at least 20 inches of clear overhead space and 13 inches of clear downward space for this unit to operate safely. It would be possible to mount this on a wall and build a surround, but only if the clearances are met.
eFireplaceStore
on October 30, 2014
Alex
from Trenton, NJ asked:
September 30, 2014
Do you carry any gas fireplaces that are recessed into the wall? Also, do those have to be vented?
1 Answer
Most of the models that we carry are designed to be framed into an existing wall, however we do carry some wall mounted models. The recessed units are available in vented and vent free versions.
eFireplaceStore
on September 30, 2014
Greg
from New London, CT asked:
September 21, 2014
Can this unit run off a 25 pound propane tank? Also, do you have any installers?
1 Answer
The unit could theoretically be plumbed to a small cylinder such as that but you would very likely encounter burner performance issues. I'm afraid that we do not have any installers, a licensed contractor or certified gas fitter could install this for you. It would be wise to check your local codes before purchase to make sure that vent free appliances are not prohibited in your area.
Kevin E.
on September 22, 2014
Terry
from NJ asked:
September 20, 2014
Does this gas fireplace require electricity for any function? Will it heat without electricity?
1 Answer
This unit features an IPI pilot assembly. This type of electronic pilot saves gas as the pilot light is only lit on startup of the appliance, instead of burning at all times. However, to power the electronic ignition, 110 volts is required. This unit must indeed be plugged in to house voltage to operate. It does, though, feature a battery backup which will allow it to operate in case of a power outage.
Kevin E.
on September 21, 2014
Bernice
from Boulder, CO asked:
September 18, 2014
Do you have installers in Boulder, CO?
1 Answer
My apologizes, but we are an independent dealer located in Memphis, TN. As such, we do not have any installers in your location. A local reputable contractor or gas fitter should be able to install this appliance. We are happy to provide guidance or answer any technical questions you or the installer may have.
eFireplaceStore
on September 18, 2014
Tom
from Billerica, MA asked:
September 16, 2014
Does the F60 remote shown in the accessories include the receiver and the wall mount accessory? Can the remote system receiver be installed behind the panel (what is the range reduced to if so mounted)? In the manual they refer to a F60D, what does the D suffix signify? Can the LED Spectrum Light to illuminate the "ember bed" in selectable colors be purchased for use in this unit?
1 Answer
The F60 remote kit does indeed have the wall mount bracket and receiver as standard. There is room for the receiver to be installed in the base of the unit, near the gas valve. Because it is an RF system, this will not effect the range. Effective range will be approximately 25 feet. The F60D is a version of the standard F60 that is available in one of three optional colors, including metallic black, grey, and red. There is an optional LED light kit to mount within the surround, however the manufacturer does not produce a product that allows mounting of the LED system inside the fireplace. A frame must be purchased to complete the standard unit and the remote is simply an accessory.
eFireplaceStore
on September 17, 2014
Jackie
from Illinois asked:
July 22, 2014
I have a family room on an outside wall that I'd like to mount the WHVF31 on. The wall is paneled, I believe there is no drywall under the paneling. Would this work for mounting? How strong are the odors emitted? The room is approx. 25x14, it has two med. size windows, a large sliding glass door, and an open entry window and door to the adjacent kitchen.
1 Answer
The installation would not be hindered in any way due to paneling as opposed to drywall as the mounting bracket must be secured to the wall studs themselves. The paneling may cause difficulty in locating the studs, but no other adverse effects. The odors emitted will be stronger at first as the fireplace will be baking the paint in as well as burning off any residual manufacturing oils that were left, but usually these odors dissipate within the first few times the unit is in operation. The catalytic tiles atop the unit will assist in scrubbing the combustion by products effectively reducing the amount of odors released, but at the same time, the odors may not be noticed at all by some, but seem very strong to others as different persons have different sensitivities to odor. From the size of the room described with the openings the adjacent room, you would have plenty of air space to install this unit without problems arising from oxygen depletion issues.
Chris C.
on July 22, 2014
Louis
from TX asked:
April 23, 2014
Does this have a glass front?
1 Answer
Per the manufacturer, the front opening is sealed with a pane of ceramic glass. Air and heat exchange occurs through registers at the sides and top of the unit.
Collin C. - NFI Master Hearth Professional
on April 23, 2014
Bruce
from Uniontown, PA asked:
March 31, 2014
Can you use a remote control with this fireplace?
1 Answer
Yes, the optional remote controls for this fireplace can be found in the "Accessories" tab on this item page.
Tyler M. - NFI Certified Specialist
on March 31, 2014
Ana
from Guatemala, Guatemala asked:
March 5, 2014
Does it include a propane tank and which is the capacity of the tank and the duration ?
1 Answer
This unit does not include a propane tank. Actually, none of our fireplaces include a tank. All of our propane fireplaces are designed to be plumbed into a larger, more constant fuel supply - like an in-ground 20 gallon tank.
Kevin E. - NFI Certified Specialist
on March 5, 2014
Kevin
from Austin, TX asked:
October 26, 2013
I have a few questions regarding the napolean WHVF31. Can it be mounted as an ''in wall unit''? Can I get a dimensional drawing? Would you know how much light the unit gives off? For example, in a 12' x 14' room, what kind of lighting effect can I expect?
1 Answer
This unit is only able to be mounted upon the wall, as it has a heat exchanger that is part of the chassis along the top of the unit. Because of the glass front, the exchanger is necessary and cannot be covered.
This unit has a relatively low, linear flame. As such, it will cast a dim orange glow across the room, but not enough to see by. It is a dim enough light that you could doze off too without being distracting. Page 5 of the downloadable product manual gives a detailed drawing of the units dimensions, with either the standard rectangular or convex surrounds.
Collin C. - NFI Master Hearth Professional
on October 28, 2013
John
from NJ asked:
October 25, 2013
Does this unit come in a 10,000 BTU or less model for bedroom applications?
1 Answer
John
from Bethlehem, PA asked:
October 7, 2013
Does the Napoleon WHVF31n have a blower option available and, if not, do you have a product that does have one?
1 Answer
Karen
from Westcliffe, Colorado asked:
September 25, 2013
Does this fireplace work at high altitude? We're at 8600 ft. I know a lot of fireplaces with oxygen depletion sensors that won't work over 4,000 feet. Would this one work for our needs?
1 Answer
While this unit does have better operation characteristics than most at high altitude, it will only operate reliably up to 6,000 feet. Beyond there, the ODS sensor will indeed begin to act up. I am not aware of a unit that we currently carry that would be able to function at your high elevation.
Collin C. - NFI Master Hearth Professional
on September 25, 2013
Robert
from Seymour, CT asked:
September 24, 2013
What is the turn down ratio of this product?
1 Answer
Per the manufacturer, this item features a 50% turn down.
Collin C. - NFI Master Hearth Professional
on September 24, 2013
Christine
from NJ asked:
September 17, 2013
Is there an extended hood available for this fireplace? Also, is it possible to use this fireplace when there is a power outage by using the optional remote, or is the only way to light it with the electronic ignition? And I apologize for this last question because the answer is in the down-loadable manual, but I can't read small print easily. Is the gas pipe installed in the wall behind the fireplace along with the electrical outlet so that the connections don't show, just as one would with a flat-screen TV on a bracket?
1 Answer
Currently, there is not an accessory hood available for this particular fireplace. The IPI pilot system does have a battery backup that will allow you to utilize the fireplace as normal in the event of a power outage.
The incoming gas line and outlet are indeed designed to be routed behind the fireplace and hidden when the unit is attached to its wall bracket.
Collin C. - NFI Master Hearth Professional
on September 18, 2013
Jenny
from CT asked:
August 14, 2013
I'm wondering what the exact color difference is between the pewter and the stainless steel. It is hard to tell online on the computer it just looks like the stainless steel is shiny and the pewter has no shine. Can you please elaborate?
1 Answer
The pewter surround features a matte, smooth finish and uses a muted finish that is characteristic of pewter. The surround is also flat and does not project into the room.
The stainless surround uses a high luster, brushed stainless steel finish. Also, this surround is convex and projects into the room, following a gentle radius.
Collin C. - NFI Master Hearth Professional
on August 14, 2013
Shelly
from Athens, OH asked:
July 14, 2013
Is the black a shiny black or more muted? What does the brown look like?
1 Answer
The finish on this fireplace will be satin, with only a slight amount of shine. All colors, aside from the brushed steel face, will have this same satin finish.
Collin C. - NFI Master Hearth Professional
on July 15, 2013
Sue
from Ocala, FL asked:
July 6, 2013
Can I buy the WHVF31 without the surround?
1 Answer
No, since this is a wall-mounted fireplace, you must choose one of the surround options in the drop-down menu below the pricing information on this page. This is required by the manufacturer for installation for safety reasons.
Tyler M. - NFI Certified Specialist
on July 8, 2013
Sue
from Ocala, FL asked:
July 6, 2013
What is the "Crystalline Ember Bed"?
1 Answer
This refers to the glass that comes included with this fireplace.
Tyler M. - NFI Certified Specialist
on July 8, 2013
Paul
from Baltimore, MD asked:
May 28, 2013
What wall mounted vent free unit with a blower, similar to this, can heat an 800 sq ft space?
1 Answer
Unfortunately, we do not offer any wall-mounted vent-free models that accommodate a blower. All our vent-free units with a blower option must be recessed or framed in an enclosure. We apologize for this inconvenience.
Tyler M. - NFI Certified Specialist
on May 29, 2013
Rhea
from Shawnee Mission, KS asked:
April 20, 2013
I like the style of this Napoleon unit, however none of my walls exceed the standard 4" depth and no wall can be altered to accommodate a deeper unit. Will this unit work with my limitations?
1 Answer
The WHVF31 Napoleon unit may indeed be able to be used for this application. Rather than being recessed into the wall, it is mounted on the surface of the finished wall. This is to allow the large amount of heat generated from the unit to dissipate safely. The item will come with metal mounting brackets that must be secured first, allowing the unit to then anchor to the wall. With the standard rectangular surrounds, the unit projects from the wall approximately 8 inches.
Collin C. - NFI Master Hearth Professional
on April 22, 2013
Sebastian
from Chicago, IL asked:
March 6, 2013
Is it safe to hang a flat screen television over this fireplace?
1 Answer
Per the manufacturer, it is not recommended to put any electronic device over this unit. Since it is a vent-free fireplace, most of the heat comes out straight up from the opening. Most television manufacturers will void the warranty if it is installed above a heat source as well.
Tyler M. - NFI Certified Specialist
on March 6, 2013
Sebastian
from Chicago, IL asked:
March 5, 2013
Does the convex model hang on the wall like a picture or does the wall need to be opened up to install? And if the wall needs to be opened, how much depth is required for installation?
1 Answer
No, the WHVF31 must be wall-mounted. With the convex surround, it will protrude 9 1/8" from the wall, and with any of the rectangular surrounds, it will have a projection of 7 3/8". You can see this illustrated on page 5 of
the owner's manual.
Tyler M. - NFI Certified Specialist
on March 5, 2013
Email to a Friend
Share on Facebook
Share on Twitter
Share on Google+
Pin it on Pinterest