Please provide clarity as most all gas logs are either ceramic fiber or refractory ceramic. You may be referring to the porous ceramic fiber option vs. the solid refractory logs. Ceramic fiber is chosen by customers as this is less-costly and the logs will provide a "glowing" effect. Refractory ceramic is chosen by customers who want a more realistic look from the logs themselves and due to the fact that these logs are much more durable and will not break down over time like the porous ceramic fiber log option. Most all refractory ceramic logs are hand painted and backed by a lifetime warranty.
To look into this further, please provide the make and model number for your gas hearth system. Please note that upgraded logs will only be available if you currently have a gas log burner installed in a firebox (ventless logs) or a prefabricated wood burning or masonry fireplace (ventless & vent free). If this is a B-vent or direct vent fireplace, upgraded logs will not be available.
on December 29, 2016