46 Questions &
from 92590 asked:
March 2, 2018
I bought several Superior wood burning fireplaces for our house build, and after 10-15 burnings have noticed cracks in the interior panels. The firebox is not very deep to keep a piece of wood from having flame touch the back panel. Is this a serious problem? or do all panels crack from expansion and contraction. We live in California and the coldest it gets where we are is the low 30's.
They do crack over time, and small (less then 1/8") cracks are not real problems and can be repaired with refractory cement
if they get larger. They usually recommend that the first few fire be very tiny (kindling only) to "cure" or break in the liners.
from Livingston, TX asked:
February 11, 2018
I'm a designer working on a new build. The client has specified a "FMI 36 B Vent F/P". What is a B vent?
B-vent fireplaces feature an open hearth and are typically considered only when aesthetics are the primary concern as fireplaces of this type do not provide efficient heating. Additionally, the installation cost is relatively low when compared to the alternative option of installing a fully-functional wood burning fireplace for use with a set of decorative gas logs as this option would require the installation of either a masonry fireplace and fully functional masonry chimney or prefabricated wood burning fireplace with its corresponding factory built chimney while a B-vent fireplace uses far more readily available, low-cost type B venting. A masonry fireplace typically costs 10's of thousands of dollars while a nicer prefabricated wood burning fireplace would cost a minimum of $3,000 once the venting is added. Additionally, a quality vented gas log set could cost a minimum of $1000 in addition to the cost of the aforementioned fireplace types and not including installation.
If you would like to discuss options further, please contact me (Will M.) directly via phone at 901-363-8406 or by simply replying to this email.
on February 12, 2018
from Houston, Texas asked:
January 17, 2018
Who repairs your fireplaces in the Houston Tx. Area
You can find local techs at www.NFICertified.org
on January 17, 2018
from East Bernard, Texas asked:
January 17, 2018
Who in the Houston, tx. Repairs your fireplaces
You can find qualified techs at www.NFICertified.org
on January 17, 2018
from Garner NC asked:
January 16, 2018
Do the unvented natural gas fireplaces radiate heat without a blower? Model VD1824NR LVD18GO, LVD18TB, LVD18CH.
Because these are unvented units, you are not losing any of the heat produced, so they will radiate quite a lot without blowers. A blower on an unvented unit is still a good addition if you are putting this in an area with an open floor plan as it will help circulate the heat throughout.
on January 16, 2018
from canton ga asked:
December 6, 2017
We currently have a ventless superior VRT2036WS fireplace with LVD18/24 gas log kit installed on an outdoor screened porch.
We are having some issues with the heat causing our mantle to get very hot. Is it possible to install a blower in the unit to direct the heat out and away from rising to the mantle? It would also serve to better heat the space when using it on colder days and evenings.
Thanks for your help....
from Little Rock, AR asked:
November 11, 2017
Is there a video showing how to light the pilot light?
We do not currently have any videos posted showing this, however, I was able to find this video on YouTube
, which should get you familiar with the process.
on November 13, 2017
from CA asked:
November 7, 2017
I'm an architect working on a house with a Superior RD3300 (per old plans). It has a glass front and a log set inside. The client wants an "open" wood burning fireplace. Can I remove glass and burn logs?
If that is a gas log fireplace, then no you can not burn wood in it.
from VA asked:
September 8, 2017
We currently have a wood burning fireplace with a Superior Heatform firebox and circulating system. It was installed in 1987 and I don't have the literature or model number. We are currently trying to determine if we can install gas logs in this fireplace. Any information would be appreciated. The fan is model 2F and it states that it can be used with Heatform Models 31A, 34A, 37, 43, 48, 60, & 73A.
Yes, you can install gas logs in that unit.
on September 8, 2017
from Ballwin, MO asked:
February 10, 2017
Do you carry a model KC38 Superior Fireplace?
Unfortunately, the KC38 has been discontinued.
on February 10, 2017
from Anchorage, AK asked:
January 31, 2017
What is your best rated small see-through fireplace?
Are you looking for a wood burning or gas hearth system? If you are looking for a gas hearth system, please advise if you are looking for a direct vent or vent free fireplace. As many of these systems will not be smaller, please provide the opening or framing width you are looking for.
on January 31, 2017
Otis and Shirley Lawyer
from Schoharie, NY asked:
January 27, 2017
I am looking for a burner tube for a Superior LP Gas fireplace - Model No. DR-500CMP and Serial number is 6502E11470.
It appears we can indeed special order the part you're looking for (69L09-01). If you could, please provide your shipping address and I will be happy to send you a quote.
on January 27, 2017
from TN asked:
January 23, 2017
For model # VFGF-20TSP (slim line), if you turn the control knob to off, should the pilot light go out? Any help with this question would be appreciated.
I am unable to locate a model matching this description. As a dealer of primarily new Hearth systems, we may not be the best source of information for older systems purchased elsewhere. I recommend contacting the manufacturer of your Hearth system directly for further assistance.
on January 24, 2017
from Spring Hill, TN asked:
January 5, 2017
We have a Model VD1824PR. Is a blower available for our unit?
A blower for your unit will depend on the fireplace as opposed to the log set. If you could, please provide the manufacturer and model number of your fireplace.
on January 5, 2017
from Toms River, NJ asked:
December 29, 2016
I am looking for a blower fan for my gas fireplace that I purchased in 2000. Superior Model XDVT8-CMNS.
I have just forwarded Quote #15860 for the correct blower for this model. If you would like to place the order, please call in and reference this quote number. This item is currently in stock and ready to ship.
on December 29, 2016
from 76063 asked:
December 24, 2016
I am looking for accessories for model DS 36-2.
We do not have a accessories list for this unit because it is no longer in our system. If you can let us know what parts you are looking for, we may be able to find replacements for you.
on December 26, 2016
from Las Vegas, NV asked:
December 22, 2016
I need to replace the fan assembly on a Fax1500: Part Number 14332.
We will not offer individual parts for blower assemblies, only the complete blower.
on December 22, 2016
from Cleveland asked:
December 20, 2016
I am in need of a manual for a FR24228 fireplace.
I recommend contacting the manufacturer of your fireplace directly for this information.
on December 20, 2016
from Virginia asked:
December 16, 2016
I am looking for glass doors, for model number 853189 CF3860.
I apologize, but I could not locate any information on your unit based on the model numbers provided. If you could, please provide a picture of yoour fireplace's data plate. I look forward to your response.
on December 16, 2016
from Greer, SC asked:
December 8, 2016
I have the Superior 36" circulating wood fire place installed in my house (WCT2036WS). Do you have the replacement refractory panels in stock for this unit, or do I have to replace the entire unit?
We can indeed special order them. If you could, please provide your shipping address and we will be happy to put together a quote.
on December 8, 2016
from Las Vegas, NV asked:
December 3, 2016
I have a Superior Gas fireplace, model # RHD38 and would like to buy a remote for it.
This model number of fireplace was actually a wood burning model. You most likely have a set of gas logs that were installed into it. If you would like to supply a couple of photos of the gas valve that is part of the log burner, I will be able to advise on a remote.
on December 5, 2016
from Albuquerque, NM asked:
November 22, 2016
I have a Superior B500 CMN fireplace. It is installed in the wall. It works fine, but I need a blower mechanism. It is not for heat or efficiency, solely for an aesthetic purpose.
The Superior B500 series was a line of B-vent fireplaces. As a rule, B vent units are only designed for aesthetics and even the models that have fans do not have any real heating ability. Air that is circulated by the fan is simply pulled back into the fireplace opening and out of the room, making little difference to the area heated.
Your best option for heating would be to remove the current B-vent model and replace it with a direct vent fireplace. Direct vent gas fireplaces use a pane of glass to seal the fireplace opening, preventing air from being pulled out of the room. They use a double wall vent system that pulls combustion air in from the outdoors, as well as vents exhaust gases.
on November 25, 2016
from Yorba Linda, California asked:
November 18, 2016
I am looking for 52" to 60" Heat & Glo Superior fireplace. Style: Single Face Fireplace / Fuel Type: Natural Gas / Use Fireplace Chimney Pipe.
on November 18, 2016
from Waverly, Iowa asked:
November 15, 2016
We had proposed a Vail fireplace that comes with an integral trim so a ceramic tile or other isn't needed. However, we were provided with a Suoerior VRT 4032 VF firebox that doesn't have any trim to cover the gap between the firebox and wall. Do you have anything that serves this purpose?
We do indeed offer optional trim here
on November 15, 2016
from Warrenton, VA asked:
October 22, 2016
I would like to purchase a basic, on/off remote control for a Superior propane fireplace, model #DRT3035DMP; serial #A16c107390. Can you provide instructions for how to order this part? Thank you.
from Atlanta, GA asked:
October 6, 2016
Do you have a Superior WRT4842 series fireplace?
We can order this model in from Superior, but I would expect it to take upwards of 4 weeks, due to the special order status.
on October 6, 2016
from Cedar City, UT asked:
March 30, 2016
I am looking for glass doors for a Superior GHC5500N fireplace. I believe that it's part number 12M49 or 12M43. Do you have this?
Unfortunately, the manufacturer has informed me that the doors for your unit are no longer available. We apologize for any inconvenience.
on March 31, 2016
from Houston, TX asked:
February 23, 2016
Where can I find Superior fireplace model #1143?
We do not carry older Superior fireplaces as we only offer new products.
on February 23, 2016
from Champaign, IL asked:
January 23, 2016
I have model BC36 Superior natural gas log burning fireplace that uses a manual ignition and pilot to turn on. Is there any way that I can convert this to a remote turn on system? The model is EB18NB and the serial number is 00Z-019248.
Unfortunately, there is no available way to convert your log set from manual to millivolt remote ready ignition. I apologize for any inconvenience.
on January 25, 2016
from St Louis, MO asked:
January 18, 2016
I have a Superior RD-4300 gas fireplace installed. Is it possible to add louver panels and a blower to convert this unit to a circulating unit?
Unfortunately, radiant boxes cannot be modified to be compatible with a blower.
on January 19, 2016
from Walland, TN asked:
January 7, 2016
I have a Superior ventless LPG fireplace and I have cleaned the thermopile and blew through the nozzle with compressed air and re lit the pilot and it stayed on and worked all day and I turned it on and off with my wall switch at least 6 times and it worked great. The pilot light was on all night and when I turned the wall switch on this morning it lit for just a few seconds and went out. I let it cool down and lit the pilot again and it worked fine. This has happened the past two days, what would you recommend?
Since you have used compressed air to clean out the ODS pilot assembly, I would use either an emery cloth or very fine grit sandpaper, such as 800-1000 grit to clean any carbon build up off of both the thermopile and thermocouple. Over time, this build up can cause a lower voltage to be produced by both of these components back to the gas valve. If after cleaning the thermopile and thermocouple, the set continues to malfunction, I would suggest having a technician come out to further diagnose the set by pulling millivolt readings from the terminals at the valve, as the pilot assembly may simply be worn out.
on January 7, 2016
from Wakeman, OH asked:
January 6, 2016
We have a Superior natural gas log fireplace that was installed back in 99'. The model is a Superior XDVR5-CMNS. My igniter wire broke and, even though I can light the pilot light with a match, it still won't fire up. With the age of this unit and the issues that I'm having, would a new upgrade be both more efficient and feasible?
As the parts for your unit are no longer available through the manufacturer, I would agree that upgrading to a new unit is likely the best coarse of action. You may want to take a look at some of our Direct Vent Fireplaces
on January 6, 2016
from Weaverville, NC asked:
December 24, 2015
How do I install a blower unit into a Superior SLDVT 35NM?
In order for the blower to fit into the bottom back portion of the unit where it is intended to mount, you must first remove the glass, burner assembly, and the burner tray. This will open up the space in the hearth floor needed to position the blower assembly properly.
on December 28, 2015
from Fenton, MI asked:
December 16, 2015
We have a Superior fireplace, model DVPF-CMNS. Where can I find a replacement log set for it?
Unfortunately, the manufacturer replied that parts are no longer available for this model.
on December 18, 2015
from Omaha, NE asked:
November 10, 2015
I installed the Suprior DRC3025 fireplace in my home but I did not install the blower kit, however, I did wire the duplex plug. Where is the blower located when installed? Can I still install it even if the tile above the front of the unit gets pretty hot?
The blower will be installed below the opening of the fireplace. Below, you will find a link to the unit's product manual. Please see page 18 for blower installation instructions:
on November 10, 2015
from Port Barre, LA asked:
October 18, 2015
Do you offer the Superior XF-WRT4542 wood burning fireplace?
from Windsor, CA asked:
October 16, 2015
Can I convert my Superior fireplace, model RD3800 (M655116), to a gas fireplace? If so, where do I need to drill the hole to accept a gas line?
The Superior RD3800 is indeed approved for use with a gas log set. There are pre-made gas knockouts on the lower portion of the side refractory panels that can be punched out for the running of a gas line.
on October 16, 2015
from Big Canoe, GA asked:
September 25, 2015
We have an old wood burning Superior fireplace, model RC4310, and we would like to use new gas logs in this fireplace and have been advised to see if this unit will support gas logs. The gas logs are new but they came from a ventless fireplace that we replace with a direct vent fireplace. The logs have been installed and we plan to open the flu when burning the gas logs. What would you suggest?
With the installation of a vent less gas log set in the fireplace with the damper open, you would be operating this as a decorative type appliance. In the manual for the fireplace, it does state that the damper would need to be fixed in the open position for proper operation.
on September 25, 2015
from Easton, PA asked:
August 29, 2015
The pilot light of my Superior fireplace won't stay on. What do you think could be the problem? The light will stay on when I hold the button but will go out the second I stop.
It is very likely that the issue lies within the thermocouple. As they age, the thermocouple will become less effective at generating millivoltage and must be replaced. I first recommend cleaning the thermocouple with an emory cloth. This will remove any built up soot or contamination, which will then allow the thermocouple to function more effectively.
on August 31, 2015
from Raleigh, NC asked:
May 30, 2015
I am looking for a wood burning fireplace for residential use that will be used probably from 10 to 20 times a year. Are the Superior WRT models better than the WCT ones?
The only difference between the WCT and WRT models is that the WCT or circulating model offers an optional blower to aid in the natural convection produced by it's louvered design while the WRT or radiant model does not. These types of appliances are considered decorative appliances and, like a traditional masonry fireplace, will only provide radiant heat to the room. Purchasing the WCT model and adding the optional blower would simply aid in pushing the heated convection air in to the room while the radiant model would be more for aesthetics as the clean facing can be finished with noncombustible material. From the usage you have described, it sounds like the radiant model may be the better option.
from San Gabriel, CA asked:
March 5, 2015
What Is the difference between the Superior Fireplace DRT2035 and DRC2035? Can the DRT2035 be converted to DRC2035 by removing the gas logs and adding glass media?
The DRT2035 series is the traditional line and includes a log set whereas the DRC2035 is the contemporary alternative and contains black crushed glass media (for which you can swap with separately-purchased other colors of crushed glass). Unfortunately, no, neither unit can be converted to the other style.
on March 5, 2015
from Maurice, LA asked:
February 5, 2015
I need an 18x19 one inch thick back panel for my superior fireplace. What panels are available and how much would it cost?
We offer universal panels for wood burning fireplaces, which would be the best way to go in your case. Superior only sells their panels in a complete set. The Hargrove Replacement Fireplace Refractory Panel - 24 inch X 28 inch
would be the panel to use and can easily be cut with a circular saw equipped with a masonry blade.
on February 6, 2015
from Fort Mill, SC asked:
January 29, 2015
When I turn off the wall switch and the flames are turned off in my fireplace, the pilot light seems extremely high, enough to make the glass hot, and I can heart the gas line running. Can the pilot light be adjust in my fireplace? I have a direct vent SLDVT-30/35/40/45 series fireplace.
There is indeed a pilot adjustment screw on the standing pilot versions of this unit. When looking into the bottom of the unit at the main gas valve, locate the high/low control knob on the valve. Immediately to the right and just above the level of the control knob is a brass flat head adjustment screw. Turning the screw clockwise will slowly decrease the pilot flame height.
on January 29, 2015
from Adena, OH asked:
January 11, 2015
Can I convert my wood burning fireplace model, BC36MH(H), to use propane or would I have to change my entire unit?
Your Superior fireplace can indeed be converted to accept a gas log set. You would simply need to have a gas line run from your propane tank to and through the wall of the fireplace.
on January 12, 2015
from Clear Lake, IA asked:
January 7, 2015
I have a Superior natural gas fireplace which continues to soot up on the glass and on my siding by the outside vent assembly. What is causing this soot to be released?
There are several issues that could cause the problem, listed below:
1. Incorrect gas type.
2. Flame impingement caused by improper log placement.
3. Partially clogged orifice or air shutter.
I recommend varying the fuel type first. If the fuel type is correct for the gas you are burning, the unit should be serviced and inspected for other issues.
on January 7, 2015
from Redmond, OR asked:
September 1, 2014
How do I remove the glass front so I can clean the glass and fix the logs inside?
While the procedure differs from manufacturer to manufacturer, the general idea is the same for each direct vent unit. The upper and/or lower edge of the glass should have 2 to 3 clasps. These clasps are sometimes hidden behind the upper or lower louvers that most units have. Some of the clasps are spring type and only require that you pull them forward to open them. Others are bolt type and require that you loosen the bolts until the clasps drop out of the way. Once the clasps are loose, the glass can be removed. Some units will have clasps on the top and bottom, but others will only have them on the bottom, requiring you to tilt the glass outward and lift it off of an upper rail.
on September 2, 2014