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    Dimplex Electric Fireplaces

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    Dimplex Electric Fireplaces Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    6 Questions & 6 Answers
    Lyn L
    from Benicia, CA asked:
    October 31, 2020
    Does Dimplex have a gas fire stove or fireplace?
    1 Answer
    Dimplex is solely electric fireplaces. 
    Submitted by: Kelsey C. on November 3, 2020

    Maribeth H
    September 21, 2020
    Where is your product made?
    1 Answer
    Dimplex Americas is headquartered in a manufacturing and distribution facility located in Cambridge, Ontario.
    Submitted by: Tyler M. - NFI Master Hearth Professional on September 22, 2020

    Sherry M.
    from Alpena, MI asked:
    November 19, 2019
    Can I buy the little fan for a Dimplex air heater?
    1 Answer
    For individual parts of Dimplex models, we recommend contacting the manufacturer directly at 888-346-7539.

    Submitted by: Tyler M. - NFI Master Hearth Professional on November 20, 2019

    Mike
    from CT asked:
    October 29, 2019

    My fireplace doesn't respond to my remote. However, the remote is functioning. What do I do?


    1 Answer
    There could be a few issues causing this. It would be best if you were to call our tech department for one of our certified techs to assist you in troubleshooting this, at 800-203-1642 option #5. Please have you make/model and serial number available.
    Submitted by: Owen O. on October 29, 2019

    Connie W.
    October 21, 2019
    The lights are burning out on my Dimplex Fieldstone Mantel Electric Fireplace 26" Firebox. Where do I get replacement lights?


    1 Answer
    You may need to replace the bulbs, but it may also be the flicker motor. For further assistance, please call Dimplex directly at 1-888-346-7539 and provide your model number.
    Submitted by: Will M. on October 22, 2019

    Glen
    from Texas asked:
    October 3, 2019

    I purchased a Dimplex model PF 3033, and the remote will only work at 8 ft when I need it to work at 15 ft. Is there a longer-range remote available?

    1 Answer
    Unfortunately, there is no alternative remote for your fireplace. We apologize for any inconvenience. 
    Submitted by: Brennan W. on October 3, 2019

    Customer Images of Dimplex Electric Fireplaces

    • Dimplex Electric Fireplaces
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    • Dimplex Electric Fireplaces
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    • Dimplex Electric Fireplaces
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    • Dimplex Electric Fireplaces
    • https://edpubfiles.s3.us-east-2.amazonaws.com/efireplacestore/images/customerimages/efspr_50102.jpg
    • Dimplex Electric Fireplaces
    • https://edpubfiles.s3.us-east-2.amazonaws.com/efireplacestore/images/customerimages/efspr_50643.jpg
    • Dimplex Electric Fireplaces
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    • Dimplex Electric Fireplaces
    • https://edpubfiles.s3.us-east-2.amazonaws.com/efireplacestore/images/customerimages/efspr_51081.jpg
    • Dimplex Electric Fireplaces
    • https://edpubfiles.s3.us-east-2.amazonaws.com/efireplacestore/images/customerimages/efspr_51316.jpg
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