Since 1991, Dimplex has focused on moving the design of the electric fireplace ever forward. From ground breaking products such as the Opti-V and Opti-myst systems, to ever popular linear models, there is truly a Dimplex fireplace for every application. Not satisfied with sticking to traditional backlit electric fireplaces, Dimplex designs are unique and exceedingly lifelike. Add in superior quality and unparalleled customer support and you truly have a winner among electric fireplace manufacturers. It's no wonder they have over 30 patents on Dimplex electric fireplaces to their credit today.
My fireplace doesn't respond to my remote. However, the remote is functioning. What do I do?
There could be a few issues causing this. It would be best if you were to call our tech department for one of our certified techs to assist you in troubleshooting this, at 800-203-1642 option #5. Please have you make/model and serial number available.