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Dimplex Electric Fireplaces

Dimplex Electric Fireplaces

Customer Q&A with Product Specialists

Michael B. asked:
With the Dimplex BF39DXP 120V unit is there an option to change the flame color?
With the Dimplex BF39DXP 120V unit is there an option to change the flame color?
This unit does not have an option to change the flame color. It would just be the standard orange color.
Answered by: Jason W.

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Sherry M. from Alpena, Michigan asked:
Can I buy the little fan for a Dimplex air heater?
Can I buy the little fan for a Dimplex air heater?
For individual parts of Dimplex models, we recommend contacting the manufacturer directly at 888-346-7539.
Answered by: Tyler M. - NFI Master Hearth Professional

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2
Mike from CT asked:
My fireplace doesn't respond to my remote. However, the remote is functioning. What do I do?
My fireplace doesn't respond to my remote. However, the remote is functioning. What do I do?
There could be a few issues causing this. It would be best if you were to call our tech department for one of our certified techs to assist you in troubleshooting this, at 800-203-1642 option #5. Please have you make/model and serial number available.
Answered by: Owen O.

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3
Connie W. asked:
The lights are burning out on my Dimplex Fieldstone Mantel Electric Fireplace 26" Firebox. Where do I get replacement lights?
The lights are burning out on my Dimplex Fieldstone Mantel Electric Fireplace 26" Firebox. Where do I get replacement lights?
You may need to replace the bulbs, but it may also be the flicker motor. For further assistance, please call Dimplex directly at 1-888-346-7539 and provide your model number.
Answered by: Will M.

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About Dimplex Electric Fireplaces

A long time leader in the electric fireplace industry, Dimplex is well known for offering a very broad lineup of electric fireplaces and heaters. With products like the Opti-Myst and Opti-V lineups, a more realistic fireplace is difficult to find.

Dimplex electric fireplaces combine realism, value, and longevity into a superior product that will bring the realistic look of a wood fire to any corner of your home. As with any Dimplex fireplace, there are different options suited to each application. Before you choose your Dimplex electric fireplace, check out our Dimplex Buyers Guide that will help you sort through their wealth of options and find the right one for your needs.