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Customer Q&A with Product Specialists

Colleen from Akron, OH asked:
Do you have a firebox approx. 18W x 17H?
Do you have a firebox approx. 18W x 17H?
Unfortunately, we do not offer a firebox of that size.
Answered by: Aaron D.

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Pam O. from Louisiana asked:
Do the gas logs and firebox have to be from the same manufacturer?
Do the gas logs and firebox have to be from the same manufacturer?
No, a vent-free firebox can house any appropriately-sized ventless gas log set.
Answered by: Tyler M. - NFI Master Hearth Professional

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Bill from Brownsboro, TX asked:
What is the side lever for?
What is the side lever for?
The side lever is usually for fresh air intake during combustion.
Answered by: Brennan W.

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Kaye from McDonough, Ga. asked:
What is the benefit of having an insulated firebox vs. uninsulated?
What is the benefit of having an insulated firebox vs. uninsulated?
Insulated fireplaces are generally recommended for exterior chase applications where a 3-sided structure is constructed outside the preheated living space to house the fireplace and chimney where the front face of the fireplace is flush with the interior wall. In these cases, the internal firebox can remain closer to outside temperatures which can result in issues with the startup as well as cold hearth syndrome.
Answered by: Will M.

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About Fireplace Fireboxes

How does a firebox differ from a fireplace? Is a fire box just another name for the fireplace? Don't worry; these are common questions regarding a fireplace firebox since some use the terms interchangeably. The fireplace box is just the box part of the fireplace - no burner, log set, fuel set, or anything. But how do you know which firebox is right and what goes with it? We cover all that and more in our Fireplace Fireboxes Buyer's Guide!

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