28 Questions &
28 Answers
Don L
from West Chester, PA asked:
October 9, 2023
Do you have keys that are ONLY for 1/4 inch?
1 Answer
We do not have 1/4" only keys available at this time.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on October 9, 2023
Most Helpful Answer
Charles
from Metairie, LA asked:
January 29, 2023
Can I cut an 8-inch gas valve key down to 6 inches?
1 Answer
We do not recommend altering the key size.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on January 30, 2023
Most Helpful Answer
What is expected life of fireplace natural gas log lighter valve?
1 Answer
The average lifespan of the gas valve for a firewood starter is around 15 years. However, this valve can typically be serviced (a new packing installed) by a local professional plumber.
Submitted by:
Aaron D.
on March 21, 2022
Most Helpful Answer
Doug
from Atlanta, GA asked:
June 12, 2021
Do you carry any flange covers with a shaft length of 1/2-5/8 inches?
1 Answer
Unfortunately, we do not offer a flange with that length of shaft.
Submitted by:
Aaron D.
on June 14, 2021
Most Helpful Answer
Todd H
from Henderson, NV asked:
May 21, 2020
Do you have a key with an internal dimension of one-eighth of an inch versus the standard one-quarter inch?
1 Answer
No, we do not.
Submitted by:
Owen O.
on May 22, 2020
Most Helpful Answer
Rick S.
from Seneca, SC asked:
May 4, 2020
Are any of your 1/2” gas ball valves made in the USA?
1 Answer
No, unfortunately, we do not have any valves made in the USA.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 5, 2020
Most Helpful Answer
Frank
from San Diego CA asked:
April 5, 2020
We bought a replacement universal log lighter key and it is too small in diameter of the fireplace gas valve. It appears to be 5/16” square. What are my options?
1 Answer
Most all of the universal keys we offer are stepped to work with both 5/16" and 1/4" gas valve stems.
Submitted by:
Will M.
on April 6, 2020
Most Helpful Answer
Walker
from Michigan asked:
March 4, 2020
What would replace an electronic ignition LP valve for the Monessen VF133 Solstice log set?
1 Answer
That would be an SRV95E0102 propane ipi valve.
Submitted by:
Brian L.
on March 4, 2020
Most Helpful Answer
Bob
from 30078 asked:
February 7, 2020
Do you make a dome shape escutcheon?
1 Answer
We only offer the standard escutcheon style.
Submitted by:
Will M.
on February 7, 2020
Most Helpful Answer
Richard F.
from Houston, TX asked:
December 12, 2019
The end of the valve control rod that the key fits on to has fallen off. Can I get a piece to replace it?
1 Answer
Unfortunately, you will have to replace the entire valve.
Submitted by:
Will M.
on December 12, 2019
Most Helpful Answer
Deb K.
from Nebraska asked:
November 8, 2019
Where can I find a ProCom Heating T-Stat Control 161130-01 for a Ventless Fireplace Model FBNSD400T-ZC?
1 Answer
We do not offer any ProCom replacement parts.
Submitted by:
Will M.
on November 8, 2019
Most Helpful Answer
Mitch
from Texas asked:
October 25, 2019
Do you have a gas valve wall plate that has a 3/4" NPT male thread? The valve in the wall has a 3/4' female thread for the wall plate.
1 Answer
While we do not have any male threaded escutcheons, please make sure that the female threads you mention aren't simply a removable pipe fitting used to extend a more common female threaded escutcheon to a male threaded valve. This is common practice when the valve sits too far below a floor or behind a wall for the escutcheon to reach.
Submitted by:
Will M.
on October 28, 2019
Most Helpful Answer
Cliff
from Martinez ,CA asked:
September 28, 2019
Where can I get an antique brass fireplace key 12 inches long?
1 Answer
Unfortunately, we do not carry a 12" antique brass fireplace key. We apologize for any inconvenience.
Submitted by:
Brennan W.
on September 30, 2019
Most Helpful Answer
Paul J
from Dripping Springs, TX asked:
May 26, 2019
Do you have an extra long floor / wall plate, either in nickel or chrome finish?
1 Answer
We only sell standard plates/covers. We recommend contacting local plumbing supply houses for possible availability.
Submitted by:
Tyler M. - NFI Master Hearth Professional
on May 28, 2019
Most Helpful Answer
JJ
from Woodland Hills, CA asked:
February 28, 2019
I need a 6" fireplace key. Do you have this size?
1 Answer
Unfortunately, we do not carry a 6" key.
Submitted by:
Brennan W.
on February 28, 2019
Most Helpful Answer
Teri G
from Los Angeles asked:
February 21, 2019
If the key is on the wall can I use a plate that is called a "floor plate"?
1 Answer
A floor plate will indeed work if the valve is in the wall.
Submitted by:
Brennan W.
on February 22, 2019
Most Helpful Answer
al
from san diego asked:
February 14, 2019
Do you have any universal fireplace keys in a 5- or 6-inch length?
1 Answer
Unfortunately, we do not have any universal keys in that length.
Submitted by:
Brennan W.
on February 14, 2019
Most Helpful Answer
Ron
from WA asked:
July 16, 2018
Is there more than one size for gas fireplace keys?
1 Answer
We offer valve keys in 3", 8", 12", 18" and 24" lengths.
Submitted by:
Will M.
on July 17, 2018
Most Helpful Answer
Joel
from Atlanta, GA asked:
April 18, 2018
What is the shortest key you sell?
1 Answer
3" would be the shortest valve key we carry.
Submitted by:
Owen O.
on April 19, 2018
Most Helpful Answer
Wade
from Bend, OR asked:
February 6, 2018
Can a valve be installed outside facing up? It seems that water or debris could cause some sort of an issue?
1 Answer
You can indeed install one upward, as the key normally pushes out any water that can build up. You will want to make sure, in an outdoor application, that you're using a stainless steel valve assembly.
Submitted by:
Brennan W. W.
on February 7, 2018
Most Helpful Answer
Lester L
from NY asked:
January 9, 2018
DANTE FIREPLACE KEY: TURN CLOCKWISE OR COUNTER-CLOCKWISE TO TURN ON PROPANE GAS?
1 Answer
To turn the key valve ON--simply turn the key to the left (counter-clockwise) until it stops.
Submitted by:
Kelsey C.
on January 9, 2018
Most Helpful Answer
Joanne
from IL asked:
November 8, 2017
How can I tell what type of key is appropriate?
1 Answer
You will want to measure the hole in the plate that the key will enter and match the key up accordingly.
Submitted by:
Brennan W.
on November 8, 2017
Most Helpful Answer
Jane
from NV asked:
May 24, 2017
I have a fireplace valve in my floor, 6 inches from fireplace. I have had a new carpet installed and they covered it over. Is it an issue to leave it covered?
1 Answer
It will absolutely be an issue if the manual valve has been covered, as this has to be accessible in the event of an emergency.
Submitted by:
Will M.
on May 24, 2017
Most Helpful Answer
Ed
from Hammond, IN asked:
November 27, 2013
Should the keyed valve on a brand new gas fireplace installation be a ball or globe valve?
1 Answer
Either can be used and they have their own unique advantages and disadvantages. A ball valve is easy to turn on and off, as it only has a 1/4 turn effort, but it is not ideal for trying to control gas flow to a fireplace, as there is little adjustment and they tend to whistle. A globe valve is able to be adjusted for flow, as it takes 5 to 6 turns from fully open to fully closed. However, this can be tiresome if you are only using the valve as an on/off shutoff. Globe valves also tend to wear out more quickly than ball valves.
Submitted by:
Collin C. - NFI Master Hearth Professional
on November 27, 2013
Most Helpful Answer
Mallory
from Los Angelos, CA asked:
September 4, 2013
Is there an extender available for our recessed gas valve?
1 Answer
This is a common issue that we run into with recessed gas valves, an unfortunately, there is not an extension sleeve that is made for this purpose. However, most gas valves use a standard 3/4 N.P.T. pattern and a male to female adapter in this size can be used to extend and connect the valve and cover.
Submitted by:
Collin C. - NFI Master Hearth Professional
on September 5, 2013
Most Helpful Answer
Josh
from TN asked:
April 10, 2013
Can I safely remove my valve floor plate myself?
1 Answer
The floor plate/escutcheon is a purely decorative piece that can be unthreaded and then rethreaded without an issue. It has no direct contact with the seal in the gas valve, so a gas leak will not be an issue.
Submitted by:
Collin C. - NFI Master Hearth Professional
on April 10, 2013
Most Helpful Answer
Shawn
from Kansas City, MO asked:
February 26, 2013
Can these be mounted in the wall next to the fireplace?
1 Answer
Yes, our valves and covers can be installed in a wall next to the fireplace.
Submitted by:
Tyler M. - Fireplace Specialist
on February 26, 2013
Most Helpful Answer
Steffen
from California asked:
December 13, 2012
Are the keyed gas valves are certified / compliant?
1 Answer
The maker of the Dante gas valves does have a certification for their products. As such, the Dante valves on our site will carry the CSA certification, which is usually the required certification for use in California, Massachusetts, and Canada.
Submitted by:
Collin C. - NFI Master Hearth Professional
on December 13, 2012
Most Helpful Answer