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    Real Fyre Charred Oak Vented Gas Logs

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    Charred Oak Q&A with the NFI Certified Specialists

    * Please Note: All customer questions are answered by our NFI Certified Specialists free of charge!
    5 Questions & 5 Answers
    Jane
    from California asked:
    February 10, 2019
    Does this set come with sand and embers? Thank you!
    1 Answer
    Yes the Real Fyre in NG would come with sand and an ember kit.
    Submitted by: Owen O. on February 11, 2019

    Glenn H
    from N. Chesterfield VA asked:
    November 22, 2017
    Does this set of logs require a separate wall switch?
    1 Answer
    This log set is available in a variety of burner configurations, but none of them require a separate wall switch. You can use this log set with a match light burner configuration (natural gas only), a manually-controlled safety pilot kit (no remote or wall switch available), an automatic on/off pilot kit (on/off remote control or switch available), a variable flame pilot kit (variable flame remote or wall switch available) or an electronic pilot kit (comes with a rocker switch that can be placed on hearth in front of fireplace opening, or you can add an on/off remote control).
    Submitted by: Tyler M. on November 22, 2017

    Katie
    from Virginia asked:
    November 9, 2016
    Is there a detail comparison of the pilot types? How do you decide which one to get?
    1 Answer
    The differences will be in whether the units can have a remote control, what the function of the remote control will be (basic on/off vs. variable flame), and whether the log set will have a standing pilot light or a pilot light that is controlled by electricity and only comes on at the time of ignition.
    Submitted by: Brennan W. on November 9, 2016

    Digette
    from Alladena, CA asked:
    March 18, 2016
    Do the logs come with the metal stand to put them on?
    1 Answer
    This will include the log set, the grate, burner pan, and flexible gas connector.
    Submitted by: eFireplaceStore on March 21, 2016

    Carolyn
    from White, GA asked:
    February 25, 2015
    Can these logs be installed with a thermostat and remote control?
    1 Answer
    There are indeed versions of this log set with a remote ready burner and the ability to use a thermostat. An example is the Real Fyre 24" Charred Oak Vented Natural Gas Logs Set with On/Off Automatic Pilot Kit. The deluxe remote control in the drop down on the item page has the ability to be used in thermostatic mode.
    Submitted by: eFireplaceStore on February 25, 2015

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