33 Questions &
from Chardon,OH asked:
February 2, 2018
Can this heater be used in a garage?
Installation in a garage is possible provided it complies with you local laws.
on February 2, 2018
from Mora, NM asked:
January 30, 2018
Do you have a blower for your 10000 BTU Empire ventless Blue Flame Propane Heater?
on January 30, 2018
from Santa Fe, NM asked:
December 31, 2017
currently have empire RH35 up vent natural gas room heater - need to replace it - live in high altitude - what are your recommendations
We still offer the RH35
heater, if you like that model. The only options I would not recommend are ventless systems as they will not function at elevations above 4500'.
on January 2, 2018
from Pittsburgh, PA asked:
December 23, 2017
I bought a vent free 18,000 BTU wall heater from home depot and after 3 weeks, I had grey blinds and grey/black walls. Why would there be any sooting? It's a natural gas, vent-free heater in a 4 season room!
Sooting can occur when there is incomplete combustion. You can try checking the gas pressure to the unit or if there is enough fresh air for combustion.
on December 26, 2017
from long branch,n.j. asked:
December 16, 2017
can you vent into a full size attic that is well vented?
No all vented units must be vented to the outside.
on December 18, 2017
from Fairveiw Lakes UT asked:
December 11, 2017
Is there a compatible thermostat for the DV-215-SGLP? This will be in a mountain cabin with no electricity.
on December 11, 2017
from South Fork, CO asked:
December 5, 2017
Which ventless heaters do you recommend for high altitude (above 7000 feet )
None of the Vent free products function properly above the 4000 Ft ASL line
from NH asked:
November 11, 2017
Does the Empire dv35 heater come with a vent kit?
Absolutely, it does come with it. The DV35 includes a standard vent kit for venting through an outside wall.
on November 13, 2017
from Vadito, NM asked:
November 4, 2017
Will the Empire RH 65LP operate at high altitude? My cabin is at 8700 ft.
Thanks for your patience. I've confirmed with the manufacturer that this furnace can indeed be used at your altitude. Because of the altitude, though, de-rating of the unit will be necessary. Empire does make a kit (part number P8644) that would properly derate the furnace for altitudes of 8,000 to 10,000 ft. Please remember that derating this unit for your altitude will decrease the BTU output by about 30%.
on November 8, 2017
from NE asked:
October 6, 2017
What is the difference between the Empire RH35 and the Empire DV35SG?
The RH35 is going to be a naturally vented unit, using B-Vent pipe, while the DV35SG uses double-wall pipe that both exhausts and draws in combustion air.
on October 6, 2017
from MO asked:
October 5, 2017
Are vent free propane heaters legal in my location; or, do all heaters have to be vented?
I am unaware of your state, Montana, having any ban on ventless hearth systems, but this does not mean that your municipality allows them. I recommend contacting your local code office to confirm that ventless systems are allowed prior to ordering.
on October 5, 2017
from Long Island, NY asked:
May 13, 2017
I was looking at your DV210SG in wall natural gas heater; is this heater, which I believe is 10,000 BTU, enough for a 900 square ft room? Thank you.
If you have a standard 8' ceiling height, heating a 900 square ft space would require a BTU output of 31,500 and this heater would not nearly be powerful enough.
from Scheller, Il asked:
March 10, 2017
Our heater has a fan on it. Could this cause film (sooting)?
No. Adding a blower will not create sooting.
on March 13, 2017
from Scheller, Il asked:
March 9, 2017
We have an Empire propane gas Heritage heater; it makes a film on our windows and everywhere else. It is a ventless. Is there anyway to stop this? I really hate washing my walls down.
Sooting is normally the result of a lack of the annual cleaning & maintenance that is required with any ventless gas hearth system. The instructions for this will be provided in the product literature included with your fireplace, stove or log set.
If you feel this is not the case, sooting may also be the result of operating ceiling fans in the same room as the hearth while the burner is also on, burning candles in the vicinity of the hearth, or installing the hearth in a high-traffic area or near doors. Anything causing turbulence inside of the combustion chamber will alter the flame pattern and result in incomplete combustion.
on March 10, 2017
from Framingham, MA asked:
January 25, 2017
Does the Empire model DV25-2SG have a 7 1/2 inch diameter hole for venting? I want to to replace the old model with an exact fit for venting.
The DV25SG does indeed have a 7 1/2" venting outlet.
on January 25, 2017
from Yarmouth Port, MA asked:
January 10, 2017
I would like to replace my old Empire gas heater Serial Number: Q4481180, Model Number: DU252SG.
I am not able to find a model number "DU252SG," but we do offer the DV-25-2SG in both natural gas and propane here
on January 10, 2017
from Massachusettes asked:
January 6, 2017
Do you have access to a propane Empire PVS18?
Do you seek the Empire PVS18P Ultra Saver 90-PlusWall Furnace LP? If so, please reply with your shipping zip code and I can provide a quote. You may also call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
on January 6, 2017
from Gresham, Wisconsin asked:
December 24, 2016
Do you offer replacement fire brick?
To look into this further, we will need to know the make and model number for your hearth system.
on December 26, 2016
from Brewer, Maine asked:
December 9, 2016
I am looking for a unit that can be controlled via my phone for use in my camp?
My apologies, but we do not currently offer a heater that allows this type of automation.
on December 12, 2016
from Manila, Utah asked:
November 30, 2016
Will the vent free Empire heater WRB 810271 function properly at 6200 ft.?
Unfortunately, vent free heaters will not function above 5,000 feet elevation.
on November 30, 2016
from Liverpool, PA asked:
November 27, 2016
I recently purchased a propane heater for my house. It in an Empire US90 plus PVS-35P, but it did not come with an owner's manual.
The manual for your unit can be found here
on November 28, 2016
from New Mexico asked:
November 18, 2016
I am looking for a ventless wall mount propane room heater, that works at 6200 feet.
Unfortunately, no vent free heaters are able to work at an altitude above 5000 feet.
on November 18, 2016
from Bayard, NM asked:
November 3, 2016
I'm looking for a thermocouple for a Sun Star Corcho propane, unvented heater model # 4RI17TPUS CK18T-4-LP. Would you know where I can locate one?
Unfortunately, we do not have access to a proper thermocouple replacement for your heater.
on November 3, 2016
from Kempton, PA asked:
October 27, 2016
We purchased an Empire propane space heater about a year ago. It has a rating of 18,000 BTU. The control knob has 5 settings. We installed it outside in a semi-enclosed pavilion. Because it is in a remote location, we did not want to have a 100 lb tank. The dealer where we bought it said we could operate it from a 17 lb propane tank. The heater cuts off after 10 minutes of operation. We have checked the pilot to make sure it wasn't dirty and it is in a location where it is protected from the elements. I am wondering if the problem is a pressure problem because we are using a smaller propane tank. Any insight you could provide would be helpful. Thank you.
This does sound like an issue of the tank being too small. If the propane is exiting at a rate faster than it can evaporate, it's going to freeze up and stop the flow of propane. This will, especially, be an issue in cold weather. You will want to move to a larger tank to fix this issue.
on October 27, 2016
from Bluefield, WV asked:
October 4, 2016
I'm looking for a wall mounted heater that can be used in an enclosed moving vehicle which has an oxygen depletion sensor and auto shut off, in case of rough road. It must also be vent free.
Ventless propane systems will often not have the adequate cubic footage to operate properly and will experience frequent shutdown due to an inadequate supply of LP. RV and mobile home owners will frequently purchase Electric Fireplaces
to eliminate these issues.
on October 4, 2016
from PA asked:
September 22, 2016
I have a space 30 by 30 8 foot ceiling. I'm looking for a Empire propane ventless heater?
on September 22, 2016
from Wolfe City, TX asked:
February 4, 2016
We are looking at purchasing a natural gas space heater to use in emergency power outage situations. It will not be permanent. Any suggestions about which one to purchase? Blue flame or Infrared?
Blue flame style heaters are more of a subtle method to heat the space, as they will heat the air within the space. Infrared heaters are more common as they will heat objects within the space effectively heating the air. For a more semi-permanent type installation, an infrared heater would be better than a blue flame heater.
on February 4, 2016
from Huntsville, AL asked:
January 26, 2016
Please explain the difference between infrared and blue flame space heaters. Is one the best or is it just the appearance?
Both heaters offers models with the same level of heat output and efficiency, but the designs differ in the way they supply heat to the room. Infrared heaters warm a room by warming the objects (furniture, appliances, people) as opposed to the air. Many customers find that this type of heating is more comfortable, as it does not create a stuffy zone around the heater. However, the heater is limited to the reach of the infrared rays. Blue flame heaters warm the air, as opposed to the objects in the room. They can effectively warm a greater area through circulation, but the space immediately adjacent and in front of the heater can be uncomfortable.
on January 26, 2016
from Corry, PA asked:
January 4, 2016
is it possible to by-pass the safety device on the floor model heaters?
A technician may bypass a limit switch for troubleshooting purposes, but a safety switch should never be left bypassed as this could result in fire or the release of carbon monoxide.
on January 5, 2016
from PA asked:
November 12, 2015
I have an 1100 square foot insulated loft in a "barn" that has a natural gas supply and needs a direct vent heater or wall furnace. The 2160 square foot "barn" has a circulating in floor heat system that we keep at 55 degrees so the loft needs something to take the chill off when we use it. I am thinking we should have a 25/30k BTU capacity. An Empire or Williams brand has been suggested. What are your recommendations?
To heat the sized space in question, I would suggest a model such as the Empire DV25SG Direct Vent Gas Wall Furnace - Natural Gas
or the Empire DV35SG Direct Vent Gas Wall Furnace - Natural Gas
. With efficiency taken into account the larger model will produce around 23,800 BTU per hour. If these models seem to come up too short in providing the necessary heat, the next model is a bit different in design being a counterflow unit, but it would be an excellent source of heat. Please view the Empire DV55SPP here
. This large model is capable of providing 41,000 BTU per hour.
on November 12, 2015
from Murphy, NC asked:
September 19, 2015
I have a 250 gallon propane tank and I want to install a 18,000 BTU vent free gas space heater. What size of regulator do I need to install in my 1/2 copper line feeding it? Also, what size would I need to run a 24,000 BTU vent free gas loft burner in a fireplace?
Any heater, especially vent free heaters, must be installed by a legally qualified professional installer to maintain warranty and for safety. However, any universal regulator that drops the pressure to between 11-14" w.c. is typically sufficient. The line size would depend on the length of run between the tank and appliance, but your LP supplier should be able to advise to the specifics.
on September 21, 2015
from Claflin, KS asked:
January 7, 2015
Would you recommend a vented or ventless type of propane heater for a basement?
Because of the relatively low amount of air changeover in a basement, I recommend sticking with a vented appliance. The vent free unit will consume oxygen at a level that will be difficult to make up quickly.
on January 7, 2015
I'm looking to replace an older natural gas wall heater. It is small but useful in winter for our patio. It has a blower on the top and it makes a difference. Could you recommend a similar one? On our current one, the pilot wont stay lit, so we have to turn it off. The blower also cuts off or won't turn on. We need a dependable one.