23 Questions &
from Chardon,OH asked:
February 2, 2018
Can this heater be used in a garage?
Installation in a garage is possible provided it complies with you local laws.
on February 2, 2018
from Mora, NM asked:
January 30, 2018
Do you have a blower for your 10000 BTU Empire ventless Blue Flame Propane Heater?
on January 30, 2018
from Santa Fe, NM asked:
December 31, 2017
currently have empire RH35 up vent natural gas room heater - need to replace it - live in high altitude - what are your recommendations
We still offer the RH35
heater, if you like that model. The only options I would not recommend are ventless systems as they will not function at elevations above 4500'.
on January 2, 2018
from Pittsburgh, PA asked:
December 23, 2017
I bought a vent free 18,000 BTU wall heater from home depot and after 3 weeks, I had grey blinds and grey/black walls. Why would there be any sooting? It's a natural gas, vent-free heater in a 4 season room!
Sooting can occur when there is incomplete combustion. You can try checking the gas pressure to the unit or if there is enough fresh air for combustion.
on December 26, 2017
from long branch,n.j. asked:
December 16, 2017
can you vent into a full size attic that is well vented?
No all vented units must be vented to the outside.
on December 18, 2017
from Fairveiw Lakes UT asked:
December 11, 2017
Is there a compatible thermostat for the DV-215-SGLP? This will be in a mountain cabin with no electricity.
on December 11, 2017
from South Fork, CO asked:
December 5, 2017
Which ventless heaters do you recommend for high altitude (above 7000 feet )
None of the Vent free products function properly above the 4000 Ft ASL line
from NH asked:
November 11, 2017
Does the Empire dv35 heater come with a vent kit?
Absolutely, it does come with it. The DV35 includes a standard vent kit for venting through an outside wall.
on November 13, 2017
from Vadito, NM asked:
November 4, 2017
Will the Empire RH 65LP operate at high altitude? My cabin is at 8700 ft.
Thanks for your patience. I've confirmed with the manufacturer that this furnace can indeed be used at your altitude. Because of the altitude, though, de-rating of the unit will be necessary. Empire does make a kit (part number P8644) that would properly derate the furnace for altitudes of 8,000 to 10,000 ft. Please remember that derating this unit for your altitude will decrease the BTU output by about 30%.
on November 8, 2017
from NE asked:
October 6, 2017
What is the difference between the Empire RH35 and the Empire DV35SG?
The RH35 is going to be a naturally vented unit, using B-Vent pipe, while the DV35SG uses double-wall pipe that both exhausts and draws in combustion air.
on October 6, 2017
from MO asked:
October 5, 2017
Are vent free propane heaters legal in my location; or, do all heaters have to be vented?
I am unaware of your state, Montana, having any ban on ventless hearth systems, but this does not mean that your municipality allows them. I recommend contacting your local code office to confirm that ventless systems are allowed prior to ordering.
on October 5, 2017
from Long Island, NY asked:
May 13, 2017
I was looking at your DV210SG in wall natural gas heater; is this heater, which I believe is 10,000 BTU, enough for a 900 square ft room? Thank you.
If you have a standard 8' ceiling height, heating a 900 square ft space would require a BTU output of 31,500 and this heater would not nearly be powerful enough.
from Scheller, Il asked:
March 10, 2017
Our heater has a fan on it. Could this cause film (sooting)?
No. Adding a blower will not create sooting.
on March 13, 2017
from Scheller, Il asked:
March 9, 2017
We have an Empire propane gas Heritage heater; it makes a film on our windows and everywhere else. It is a ventless. Is there anyway to stop this? I really hate washing my walls down.
Sooting is normally the result of a lack of the annual cleaning & maintenance that is required with any ventless gas hearth system. The instructions for this will be provided in the product literature included with your fireplace, stove or log set.
If you feel this is not the case, sooting may also be the result of operating ceiling fans in the same room as the hearth while the burner is also on, burning candles in the vicinity of the hearth, or installing the hearth in a high-traffic area or near doors. Anything causing turbulence inside of the combustion chamber will alter the flame pattern and result in incomplete combustion.
on March 10, 2017
from Framingham, MA asked:
January 25, 2017
Does the Empire model DV25-2SG have a 7 1/2 inch diameter hole for venting? I want to to replace the old model with an exact fit for venting.
The DV25SG does indeed have a 7 1/2" venting outlet.
on January 25, 2017
from Yarmouth Port, MA asked:
January 10, 2017
I would like to replace my old Empire gas heater Serial Number: Q4481180, Model Number: DU252SG.
I am not able to find a model number "DU252SG," but we do offer the DV-25-2SG in both natural gas and propane here
on January 10, 2017
from Massachusettes asked:
January 6, 2017
Do you have access to a propane Empire PVS18?
Do you seek the Empire PVS18P Ultra Saver 90-PlusWall Furnace LP? If so, please reply with your shipping zip code and I can provide a quote. You may also call me (Tyler) at 901-786-6861 to discuss if needed. I will look forward to your response.
on January 6, 2017
from Gresham, Wisconsin asked:
December 24, 2016
Do you offer replacement fire brick?
To look into this further, we will need to know the make and model number for your hearth system.
on December 26, 2016
from Manila, Utah asked:
November 30, 2016
Will the vent free Empire heater WRB 810271 function properly at 6200 ft.?
Unfortunately, vent free heaters will not function above 5,000 feet elevation.
on November 30, 2016
from New Mexico asked:
November 18, 2016
I am looking for a ventless wall mount propane room heater, that works at 6200 feet.
Unfortunately, no vent free heaters are able to work at an altitude above 5000 feet.
on November 18, 2016
from Bayard, NM asked:
November 3, 2016
I'm looking for a thermocouple for a Sun Star Corcho propane, unvented heater model # 4RI17TPUS CK18T-4-LP. Would you know where I can locate one?
Unfortunately, we do not have access to a proper thermocouple replacement for your heater.
on November 3, 2016
from Kempton, PA asked:
October 27, 2016
We purchased an Empire propane space heater about a year ago. It has a rating of 18,000 BTU. The control knob has 5 settings. We installed it outside in a semi-enclosed pavilion. Because it is in a remote location, we did not want to have a 100 lb tank. The dealer where we bought it said we could operate it from a 17 lb propane tank. The heater cuts off after 10 minutes of operation. We have checked the pilot to make sure it wasn't dirty and it is in a location where it is protected from the elements. I am wondering if the problem is a pressure problem because we are using a smaller propane tank. Any insight you could provide would be helpful. Thank you.
This does sound like an issue of the tank being too small. If the propane is exiting at a rate faster than it can evaporate, it's going to freeze up and stop the flow of propane. This will, especially, be an issue in cold weather. You will want to move to a larger tank to fix this issue.
on October 27, 2016
from Bluefield, WV asked:
October 4, 2016
I'm looking for a wall mounted heater that can be used in an enclosed moving vehicle which has an oxygen depletion sensor and auto shut off, in case of rough road. It must also be vent free.
Ventless propane systems will often not have the adequate cubic footage to operate properly and will experience frequent shutdown due to an inadequate supply of LP. RV and mobile home owners will frequently purchase Electric Fireplaces
to eliminate these issues.
on October 4, 2016