Free shipping offer is valid only on specially marked items.
Free shipping offer does not include any other items included in the order unless they are valid for the free shipping offer.
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110% Low Price Offer
eFireplaceStore offers low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), we will beat the competitor's price by 10% of the difference!
Please fill out the form below to find out if you qualify for the discount. In most cases you will receive a response within 1 business day. See below for complete details.
Our Price Match Policy
If you find a product on a competitor's website where their total price with shipping and sales tax is lower than our total price, we will gladly beat it by 10% of the difference in price!
The product(s) must have a verifiable online advertised price. This offer is not valid with the use of any coupon from eFireplaceStore. This policy excludes closeouts, liquidations, store specific coupons or rebates, and clearance items. eFireplaceStore will not price match orders placed previously or already received. We do not match local stores or ads, local pick-ups, auction sites (e.g. ebay), or wholesale club prices in which there is a fee to join, such as BJ's Wholesale, Costco Wholesale, & Sam's Club Wholesale. The competitor must have the item in stock and available for immediate shipping to qualify. We must be able to calculate their total with shipping and sales tax on their website—we will not call them for special quotes on items or freight and will not price match to an email quote.
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Our checkout process uses industry standard TLS (Transport Layer Security) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet. TLS encryption is employed during checkout when the URL in browsers, such as Google Chrome or Mozilla Firefox, changes from "http" to "https". The "s" indicates that you are in a secure area. Your browser may also show a pop-up window when you are here.
For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.
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Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.
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Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
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eFireplaceStore.com reserves the right to refuse a sale at any time for any reason.
Tyler M. - NFI Master Hearth Professional
Robert R.from Montreal Quebec asked:
I am looking to replace the firebox liner on a Majestic DVRT 36 RN. We would like to replace the existing one with a herringbone pattern. Do you have one?
We're sorry, but there does not appear to have been a herringbone refractory panel set manufactured for this model fireplace.
Can a liner be used in a gas fireplace to convert it to wood burning?
Unfortunately, even with a liner, a gas fireplace can not be converted to wood burning. We apologize for any inconvenience.
Dionnefrom Valencia, PA asked:
Can porcelain liners be used in a wood burning fireplace?
No, our porcelain liner kits are all made for specific models of gas fireplaces.
Tyler M. - NFI Master Hearth Professional
Ellen H.from Rome,Ga asked:
I am needing to replace the back wall inside our fireplace insert. We have a DESA VG42HR.
Unfortunately, we do not offer refractory panels that are specific to your fireplace model. We do, however, offer universal refractory panels. They are manufactured by Hargrove, and we sell them singly or in sets of two. These links show what we offer:
What type of drill is required to make an opening for a gas line?
Most units that have provisions for a gas line will have recesses in the side panels that allow you to run the line into the opening. The recesses can be knocked out with a sharp blow from a ball peen hammer. Drilling should not be required.
Donfrom Bismarck, ND asked:
Are these easy to cut? What caulking fills the seams between the pieces? Also, what type of glue is used to bond them to the fireplace?
Johnfrom Weatherford, TX asked:
Is it dangerous to use a fireplace that has cracked insert panels?
If you have hairline cracks, this is normal and not a safety hazard. However, if the cracks are deep or wide, then yes, we recommend you repair or replace them as needed.
Tyler M. - NFI Certified Specialist
Joshfrom Indianapolis, IN asked:
Can a cracked ceramic liner be repaired with a high temperature sealant?
Unfortunately, we do not have a material that is designed to patch ceramic liner panels. In the event of a ceramic liner cracking, it is best to replace the panel.
Collin C. - NFI Master Hearth Professional
Thank you for your interest in our products. We've received your question and will get back to you shortly — usually within the hour but always within 1 business day. To ensure you receive our response, please add our email address ([email protected]) to your email whitelist or address book.
In the meantime, while we prepare our response, keep an eye on your inbox for an email from us. We'll be sending you our exclusive Buyer's Guide, packed with valuable information to assist you in making the best decision for your needs.
If you have any further questions or need immediate assistance, feel free to reach out to us directly at 1-800-203-1642.
Thank you again for choosing eFireplaceStore.com!
About Fireplace Insert Liners and Panels
Improving the appearance of your fireplace insert has never been easier or more cost efficient than with fireplace insert liners! They come in a variety of color and styles to best suit your home without compromising quality or visual appeal. Some even come with an aged, smoky brick look!Just investing in a few key accessories will instantly transform the look of your fireplace. There are fireplace insert panels for wood burning, natural gas, and propane fireplace inserts. No matter which of our fireplace insert liners you choose, you know you're getting a great price from eFireplaceStore and all orders over $99 ship free! Feel free to contact our NFI certified technicians with any questions for what is best for your fireplace.