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Customer Q&A with Product Specialists

Ray J. from Morro bay, ca asked:
I have an eight-year-old Napoleon fireplace insert. The problem is when it lights it makes a muffled boom sound. What could this be?
I have an eight-year-old Napoleon fireplace insert. The problem is when it lights it makes a muffled boom sound. What could this be?
If this appliance is using Propane (LP gas) for its fuel source, then a slight combustion noise is to be expected during initial ignition.
Answered by: Aaron D.

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Sadie from New Brunswick asked:
What is the warranty on the Napoleon wood burning inserts?
What is the warranty on the Napoleon wood burning inserts?
Wearable parts such as blowers, thermal switch, switches, wiring, firebrick, stainless steel baffle retainer, secondary air tubes, and gasketing are covered free of charge during the first year of Napoleon's limited lifetime warranty.
Answered by: Will M.

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About Napoleon Fireplace Inserts

Napoleon is a brand of fireplaces you know you can trust. Their fireplace inserts are no exception. Find the right Napoleon wood burning fireplace insert for you today. There are also propane and natural gas models available as well! Find the very best of Napoleon fireplace inserts at the very best prices. Napoleon provides nothing but quality so find yours today!

If you have any questions, don't hesitate to ask one our knowledgeable specialists and customer service representatives. Or you can always look at our general Fireplace Insert Buying Guide for further assistance on finding the correct Napoleon fireplace insert for you. No matter which you are looking for, eFireplaceStore has what you need at competitive pricing with free shipping for orders over $99.
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