50 Questions &
from El Paso, TX asked:
July 13, 2017
What is the difference between an insert and a fireplace?
An insert or fireplace insert refers to a type of appliance that is designed to be installed into an existing masonry fireplace opening. As you may know, an open masonry fireplace insulates well against heat transfer to adjacent walls, but it not efficient at heating a home. A fireplace insert can be a wood or gas appliance, but both will be much more efficient at heating your space. Inserts do not have a heavily insulated outer jacket and rely on the masonry fireplace walls for proper insulation and safety. Inserts utilize a metal flashing or surround to cover the remaining space between the insert and the edges of the fireplace opening. They also rely on flexible flue liners for proper venting up the chimney flue. A prefabricated fireplace is a fully self-contained appliance that is built with the intention of installation into a combustible wall opening. As such, the appliance can be enclosed within a combustible mantel or dimensional lumber framing. Operation is similar to an insert, but the additional outer air layer and metal jacket is what ensures safe operation within a combustible wall. These types of appliances also use rigid vent pipe. For additional elaboration on fireplace inserts, please visit our fireplace insert guide
on July 13, 2017
from Felton, DE asked:
October 12, 2017
I have a mobile home with a fireplace and would like to have a fireplace insert. Can this be done?
You should first contact your local building code officials to see if you can install the unit and ask the requirements they may have on that type of installation and the permit required. After you know, you can install that locally.
from Copiague, New York asked:
January 13, 2017
I looking for wood burning fireplace insert. I have a corner fireplace with an opening on two sides. I attached a image for you guys to see.
Unfortunately, we do not carry an insert that is multi-sided.
on January 13, 2017
from Newport News, VA asked:
January 12, 2017
Do you have a fireplace insert that would fit my open sided (right) fireplace. I have natural gas available, although I am burning wood in it currently. I would like to convert it to a natural gas unit. (See pictures below) Dimensions: 34" by 22" deep, by 30" high.
Unfortunately, we have no inserts that can be installed in such a configuration.
on January 12, 2017
from Nashville asked:
January 8, 2017
Do you have a cross reference number for refractor panels. Majestic 44 3733 rear panel.
from Abilene, TX asked:
December 30, 2016
Do you have gas radiating inserts with logs to go in a fireplace that is already wired for gas?
We do. You can find a great selection Here
on December 30, 2016
from Utah asked:
December 22, 2016
Can I get a replacement burner for a Neploen model # G13014N?
For replacement parts, please fill out this form.
on December 23, 2016
from Maple Valley, Washington asked:
December 16, 2016
I have removed a wood stove from my home, and will be building an area for fireplace in a new part of the house. I am not sure if it makes more sense to buy a fireplace insert, buy a wood insert or go the pellet route. I love the heat from burning wood but also want something that be efficient. The wood stove that we had was an older model that came with the house, and would heat a good portion of the house.
Pellet burning appliances are certain the most efficient type of solid fuel heater on the market, however the do require a good deal of regular maintenance to keep them operating at top efficiency. If weekly cleaning of the appliance is not a realistic match for your application, I recommend looking at a high efficiency wood burning fireplace instead. A popular seller of ours in this category is the Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace
on December 16, 2016
from Washington , DC asked:
December 13, 2016
I have a coal fire place that has not been used before bought my house.How do I convert it to wood burning? I know with electric, I could just put a insert. How much heat does an electric fireplace give off or is mostly for show?
In order to burn wood in this fireplace, it will need to be inspected for safe operation. For this, we recommend using the Chimney Safety Institute's website
to locate a certified chimney sweep in your area.
To answer your question regarding electric hearth systems, they will produce heat but are limited to around 5000 btus. This will heat a space of approximately 143 square feet.
on December 13, 2016
from Elko, NV asked:
December 3, 2016
What portion of the dimensions of a fireplace does "shop by size" refer to?
The "shop by size" feature is in reference to the width of the fireplace insert itself.
on December 5, 2016
from Texas asked:
December 1, 2016
I want to convert my wood burning fireplace to an electric. what options do I have?
You will need to remove the fireplace and replace it with an electric unit. What is the width and height of the opening in your wall?
on December 1, 2016
from Halifax, NS asked:
November 23, 2016
I have an existing double sided fireplace. I would like to get an insert to fit inside, and utilize the chimney for real wood burning, or pellet. Do you have anything that does not require demolishing the hearth to fit in (less than 30" high)?
Unfortunately, we do not offer and are not aware of any inserts that will work with see-through fireplace openings.
on November 23, 2016
from Detroit, MI asked:
November 16, 2016
Is this item gas or electric?
If you are wanting to know whether to choose a gas or electric fireplace insert to install into your masonry or prefabricated wood burning fireplace, there benefits and drawbacks with each option. For electric inserts, the positive aspect will be the low cost of the insert itself and installation. With electric systems, you will not have to pull any permits or hire a licensed or certified, however, the drawback of installing any electric insert is they are limited to around 5,000 Btus which will only heat a space of around 144 square feet. With gas inserts, the heating capacity is much greater. Additionally, the burner, logs and flame will provide a much more realistic appearance. The cost of installation will involve having to pay a licensed plumber to run a gas line to the hearth opening, but this may be roughly the same with the installation of an electric insert if electricity has not been run to the opening and a licensed electrician must be contracted. With gas inserts, the cost of the insert itself may also include additional components that would not be needed with an electric insert. Also, if you are considering a ventless insert, these are not allowed in all jurisdictions.
on November 17, 2016
from Oregon asked:
November 15, 2016
Do you have inserts for two sided fireplaces?
We will not offer any see-through inserts as products of this type are not currently manufactured. For a see through fireplace, our only recommendation will be to install two ventless inserts, back-to-back.
on November 15, 2016
from Page, AZ asked:
November 10, 2016
I have a Majestic Insta Flame natural gas fireplace. Model: DVR36 RP. Serial #: B11B0097092094. BTUH appears to be 18,299. I need a replacement fireplace insert for the upper center panel. Can this be ordered individually or do the inserts come in a set?
Up until a few years ago, we were still able to special order parts for this unit, including the interior panels. However, the manufacturer has now discontinued parts support and I'm afraid that we are no longer able to source a suitable replacement. I am very sorry for the inconvenience.
on November 10, 2016
from Birmingham, AL asked:
October 27, 2016
Do I need to remove my existing fireplace to install an electric insert? Thank you.
You would not need to remove the existing fireplace to install an electric insert, but you may want to remove the inner refractory to provide more space inside the fireplace opening. A model to consider that appears to work with your dimensions is the Modern Flames ZCR Series Electric Fireplace Insert with Trim - ZCR-3824
as this also offers optional trim to cover the remaining void left between your existing fireplace opening and the outer shell of the insert.
on October 28, 2016
from San Francisco, CA asked:
July 1, 2016
What is the difference between vent and ventless insert? Also, which one is better, electric or gas inserts?
There is a wealth of information available here
that should answer any questions regarding vented vs. vent free inserts.
When deciding between electric vs. gas, the primary concern should be heating capacity as electric fireplaces and inserts are limited to 5,000 Btu. Another concern will be the aesthetics of an electric fireplace when compared to gas as only the higher end electric inserts will offer a comparable flame. The advantage of an electric fireplace will be the ease and cost of installation. Aside from potentially having to hire an electrician to provide power if it is not currently located where the fireplace is to be installed, you will not need to hire a licensed plumber or gas fitter to perform the installation.
from AL asked:
February 17, 2016
I'm looking for a wood burning insert with double doors. Do you have any?
Unfortunately, we do not offer a wood insert with double doors.
on February 18, 2016
from Guerneville, CA asked:
January 4, 2016
I need to get the direct vent pipes to connect my Monessen 33CFDV Patriot 33" Rear/Top Direct Vent Fireplace with Millivolt Pilot, CUI-33CFDVNVSB, Propane. Could you tell me what venting I need to order? I prefer twist lock.
For accuracy, please answer the questions asked on our Chimney Pipe Design & Quote Form
and you will receive a comprehensive list of components required for installation.
on January 5, 2016
from Greer, SC asked:
January 4, 2016
I'm getting a new house with a ventless fireplace insert. Can we put the fire glass pieces in it without a problem?
Media like fire glass or stones will be listed for use with the vent free appliance of your choosing and you will only be able to use media of this type if the product literature for the vent free system of your choosing has been tested with glass media. Fire glass burners are configured differently to accept fire glass and using this decorative material in a vent free system that cannot use glass media will likely result in unsafe operation.
on January 5, 2016
from Crystal Lake, IL asked:
December 28, 2015
I have a gas fireplace that doesn't throw out a lot of heat. Is there a metal insert or something that will throw the heat into the room?
If you have a gas log set installed into a masonry or prefabricated wood burning fireplace, there will be Firebacks
on December 29, 2015
from Culbertson, NE asked:
November 30, 2015
How do you remove the brick liner and baffle on a Majestic 380IDV fireplace insert so you can take the manifold off?
This will involve removing the glass to remove the bricks via the retainer clips that hold them in place. After this is done, the baffle should easily be removed. Clarity is provided for removal of the manifold on page 14 of the installation manual.
on December 1, 2015
from Pottsboro, TX asked:
November 30, 2015
Why does the glass in the door of our woodburning fireplace insert turn black and smoke over? We are burning seasoned wood and I recently vacuumed the catalytic business.
It could be that the wood is "too seasoned" (rotted) or that there is a leaking gasket in the door. If this is a wood insert, replacing the gasket or adjusting the door will be the best option and the literature for your insert will provide these instructions. If the wood is rotted, the cordwood should be stacked off the ground and covered with a tarp. Splitting the wood will reveal if it is rotted, but rotted wood will also smoke and show sooting on the glass rather quickly. You can wet newspaper and dip the wetted portion into the ash from your last fire to clean the glass quite effectively. After this, burning wood that is confirmed to be seasoned and not rotted or wet should not soot the glass. If this happens, a door adjustment or gasket replacement is in order. Also, investing in a Moisture Meter
is always a good idea.
on December 1, 2015
from San Jose, CA asked:
November 23, 2015
Will the Empire Innsbrook Medium Direct Vent Gas Fireplace Insert DV33IN33LN be a good selection for a fireplace located in a 375 to 400 square foot room? To control the room temperature, when you use a FRBTC Remote with Thermostat control, does the fireplace (flame) turn on and off or does the blower just reduce speed?
Please note that the product in question is a fireplace insert, meaning that an existing masonry or prefabricating wood burning fireplace is required to install this appliance. However, this insert has a BTU input of 33,000 with 77% efficiency. To heat the space you have described, you will only need around 14,000 BTUs. Like all millivolt valves, the thermostatic remote would simply turn the burner flame off and on, depending on the temperature and the blower would operate independently.
on November 24, 2015
from Long Island, NY asked:
November 8, 2015
If you install a wood burning insert, can you safely mount a TV above it or will the heat damage the TV?
So long as the television is installed per the mantel clearances outlined in the installation manual for the insert you have chosen, the television should be safe, however, I highly recommend installing a mantel at the required height and then installing the television above the mantel.
on November 9, 2015
from VA asked:
October 26, 2015
I am looking for wood burning fireplace inserts with outside air kits. What would you recommend?
from Milwaukee, WI asked:
October 15, 2015
I have a wood fireplace that I would like to put an electric insert into. The opening is 37" W x 27" H. What size of electric insert do I need to fill that? Also, would it need a surround?
from ME asked:
June 6, 2015
My fireplace is too shallow for a fireplace insert. Is it OK to have a mason make room for an insert without taking down the fireplace?
It is certainly possible to build the fireplace opening out in order to house a fireplace insert. You will only need to ensure that any combustible foundation or flooring is covered with noncombustible masonry or cement. You will also need to make sure the flue collar on the unit will not fall directly beneath the lintel, as this would cause issues with venting the insert.
on June 7, 2015
from IL asked:
April 29, 2015
In selecting a direct vent insert to convert our gas-ignited, wood-burning, masonry fireplace to gas-only, do we need to select the largest insert that will fit? Can we select a size or two smaller, assuming we are willing to install the right facing to cover the gap between the insert and the original firebox?
So long as you select a facing that will cover the area between the insert and the masonry opening, there should be no problem with sizing down on an insert.
on April 29, 2015
from Woodville, TX asked:
February 27, 2015
We're interested in a fireplace insert. We have a 1968 house which has an old Superior Heatform Model A fireplace. Is it possible to replace this fireplace with an insert? The original fireplace has a brick chimney. Would we have to completely remove this old fireplace? Also, would we have to remove the chimney and replace it?
I have come across many of these heat exchange type firebox "sleeves" and in almost all cases, the brick firebox behind them was not finished to accept an insert. However, the only way to know for certain is to first remove the existing unit and inspect the interior of the firebox to ensure it was lined with firebrick and the chimney has a metal liner or clay flue in good working order.
on February 27, 2015
from Columbia, MD asked:
February 16, 2015
Do any of the ventless natural gas inserts come with a fan to push out more of the heat?
The vent free fireplace inserts we carry do have a circulating blower as standard. This helps to make maximum effective use of the heat generated by the appliance.
on February 17, 2015
from Sherwood Park, Alberta, CAN asked:
February 15, 2015
Will the G13600-N fireplace insert work if there is a power outage?
The Napoleon GI3600 is a standing pilot/millivolt style of appliance and will indeed work in the event of a power outage. The accessory blower is the only component that will not operate.
on February 16, 2015
from Breward, FL asked:
January 19, 2015
I am doing some construction on a home with a large back porch where we will be installing a wood burning fireplace. It is a covered porch and the fireplace will not be subjected to water. Do I need a stainless steel fireplace insert or a regular steel insert?
By code, a stainless firebox should be installed in any outdoor application that will expose the unit directly to outdoor air. Even if covered, the humidity in the air will quickly corrode a standard sheet metal firebox, requiring it to be replaced within 5 to 8 years on average.
on January 20, 2015
from Cherokee, AL asked:
January 11, 2015
Can I add insulation to the outside of this unit to make sure that I do not catch something on fire? My walls inside and out are cypress. I need to make sure it does not get too hot.
As long as the back, bottom, top, and sides of the unit are installed maintaining the clearances that are specified in the manual, no additional insulation will need to be used around the fireplace. Adding insulation could actually stifle air flow and cause an overheat situation. The unit will be designed to maintain safe temperatures, as long as the clearances listed in the manual are maintained.
on January 12, 2015
from Silver Spring, MD asked:
January 1, 2015
I'm looking for a vented fireplace with a width less than 31 1/2 inches. What would you recommend?
from Hampshire, IL asked:
December 31, 2014
Can a fireback be used in a fireplace insert?
It is not recommended to do so. The high heat generated in a fireplace insert can warp and damage the casting, as a fireplace insert will not have the dilution air pulled in that an open fireplace will.
on December 31, 2014
from Kaufman, TX asked:
December 6, 2014
I have an older, 4 foot firebox insert and the damper is not closing completely on one side. Do you have any idea what could be causing this problem?
There is potential for buildup of hardened creosote or corrosion of the damper throat to hold the damper plate open. I recommend having the damper and chimney inspected by a chimney sweep to confirm the issue and rectify it.
on December 8, 2014
from Fountain, CO asked:
November 15, 2014
Can I replace my gas insert with a pellet burning one?
As long as your fireplace has the dimensions to house a pellet insert, installation of one should not be a problem. Pellet inserts use a different venting system than gas models. As such, the existing venting will need to be removed and a stainless liner installed for the pellet insert.
on November 17, 2014
from Savannah, GA asked:
November 8, 2014
Can your models of direct vent gas fireplace inserts fit an existing fireplace opening? My opening is 26-1/4" tall, 25-1/8 wide at the top of the opening, 26" wide at the bottom of the opening, 16-1/2 inches deep at the top, 19" deep at the bottom, and 24" wide at the back.
Because of the small size of your fireplace opening, you will need to utilize one of our smallest fireplace inserts. This unit is the Napoleon GDIZC Direct Vent Gas Fireplace Insert
. This model is specifically designed to fit small masonry and prefabricated fireplaces, while still providing a substantial BTU output for the size.
on November 10, 2014
from NJ asked:
October 28, 2014
I have a fireplace that is 42 inches wide and 30 inches high with plenty of depth. What product, for a wood burning insert, would best fit my dimensions as well as maximize the glass window?
from Mentor, OH asked:
October 20, 2014
I have a fireplace that is not working for real wood burning so I plan on putting in a gas ventless unit. The inside of the fireplace was painted with regular paint. Would that be a major safety hazard?
If regular latex or acrylic paint is used, it would have to be stripped completely before installing a vent free gas log set. The paint would be heated to the point of releasing dangerous fumes into the room.
on October 21, 2014
from Phippsburg, MN asked:
October 4, 2014
Can a ventless fireplace insert be converted into a vented one?
Unfortunately, no. Vent free appliances are specifically tested and listed as such. They cannot be safely modified to a vented version, as the chassis of the unit may be compromised.
on October 6, 2014
from Royal Oak, MD asked:
October 2, 2014
Do you sell a wood burning fireplace insert with two doors that open fully?
Unfortunately, no. The units we carry use a single door. Most manufacturers have largely steered away from the double door models. This is due to the modern EPA units being smaller and the fact that double doors offer more opportunity for smoke leakage.
on October 2, 2014
from Northport, NY asked:
September 21, 2014
I'm looking for a fireplace insert to burn wood. What is the difference in manufacturers? How do I know which is the best?
The particular brands of insert we carry are all of comparable high quality, save for the US Stove Medium EPA-Certified Wood-Burning Fireplace Insert
, which is more of a basic, budget model. The Napoleon series offers some more contemporary models and a great warranty, however Drolet, Osburn, and Flame are all manufactured by SBI and are very well built as well. In these cases, it boils down to looks and capacity of the firebox.
on September 22, 2014
from Orlando, FL asked:
September 20, 2014
I'm looking for a natural gas fireplace insert, vent less and with a blower, with enough capacity to heat approx. 1000 square feet. I can't find anyone in central Florida that knows anything. My masonry fire box dimensions are approx. 30 1/2" wide; 25" high; and 23" deep (note flue is cracked). Can these devices be run continually in cold weather? What options and details should I be considering?
Per the area given and your location, a unit that is capable of producing about 30,000 BTU would be appropriate. Your fireplace is sized to fit something like our a href="https://www.efireplacestore.com/cui-vfp28in23l.html">Empire Innsbrook. While vent free appliances are a great source of efficient heating, it is not a good idea to run them constantly. Extended use of a vent free appliance can lead to excessive moisture build up in the home. Additionally, as these units pull their combustion air from the room, excessive burn times necessitate that a window be opened in the home to allow for recovery of make up air. Additionally, it would be wise to check with your local code enforcement to confirm that vent free appliances are permitted in your area. Some jurisdiction prohibit the installation of these products.
on September 21, 2014
from Saginaw, MI asked:
September 16, 2014
I have a wood burning insert which we added a gas log set to except the gas log produces little to no heat as everything goes right up the metal chimney. I thought you didn't recommend putting a vented gas insert into a wood burning insert but I'm not sure as to why. We currently have a 9 inch ID metal pipe going up to the cap. Couldn't you put a gas insert into the wood insert and run the dual 3 inch lines up the 9 inch metal chimney?
As long as the fireplace in question is large enough and has been listed for use with a gas insert, you certainly could install one. The most common problem is finding an insert that is short enough to fit a prefabricated wood burning fireplace. Another common issue is finding an insert that has the 3 inch inlet and exhaust collars that line up with the exhaust collar on the fireplace. In many cases, one collar is too far forward or too far back, preventing you from routing one of the 3 inch liners properly.
on September 16, 2014
from Newaygo, MI asked:
September 13, 2014
I purchased a Drolet 1400 to put in my marble fireplace and I have a 22 foot chimney in the center of the house with only 3 feet exposed to the outside above roof. My masonry flue liner is 8 X 11 inches. Do I need to insulate the stainless liner or around the insert?
You are at the cutoff point between needing to insulate and not needing to insulate. Your chimney is not overly tall and the interior location are points in your favor, but the chimney liner is large enough and your climate is cold enough that insulating would be prudent. Even if the unit does draft without the insulation, it will not operate as efficiently as it could if the liner was wrapped. You will not need to insulate around the unit itself.
on September 15, 2014
from Royalton, Ohio asked:
September 13, 2014
I have a Majestic M36 model fireplace and would like to install a wood burning insert into the existing box and vent threw existing double wall pipe, that would give me heat to the room that is 26 square foot by 25 square foot with a vaulted ceiling. Is there a insert that you can recommend?
Unfortunately, these early Majestic models were not tested and listed for use with a wood burning fireplace insert. Because of this, it is very possible that installation of an insert will subject the combustible framing around the unit to dangerous temperatures. The fireplace floor may also not be able to support the weight of an insert, as insert rated models usually have additional supports and gusseting.
on September 15, 2014
from Clinton, IL asked:
September 11, 2014
I have an older Superior model FirePlus38 fire place. I've replaced the refractory panels, screens ,etc. I'd like to replace with a high efficiency wood burning fireplace insert but it looks like all of them are required to be installed in masonry construction. My current fireplace is in a freestanding wood framed chase with drywall around the firebox. Can my existing fireplace be replaced with a sealed combustion heating unit? And if so, what sort of contractor should install it?
We do indeed carry a unit that functions like a high efficiency fireplace insert, but can be enclosed into a combustible framed wall. The unit is the Flame Monaco XTD EPA Zero Clearance Wood Burning Fireplace
. This unit is essentially a wood stove encased in a special chassis to maintain proper clearances. A licensed general contractor would be able to reframe the opening and install this model, along with the required chimney pipe.
on September 11, 2014
from Bourne, MA asked:
September 3, 2014
Can a gas fireplace insert be installed in a fireplace that has been capped in the second floor? Can we vent the gas fireplace insert downwards into the basement and out a side wall instead?
Unfortunately, no. While some of the larger direct vent fireplaces we offer have the option of a power vented exhaust, the inserts do not have this feature. The chimney would have to be extended with prefabricated vent piping or a vent free insert used instead.
on September 3, 2014